T H E   W H I T E   H O U S E

1997 Consumer's Resource Handbook

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State, County and City Government
Consumer Protection Offices

City, county and state consumer protection offices provide consumers with important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest.

City and county consumer offices are familiar with local businesses and local ordinances and state laws. If there is no local consumer office in your area, contact your state consumer office. State offices, sometimes in a separate department of consumer affairs or the attorney general's or governor's office, are familiar with state laws and look for statewide patterns of problems. Consumer protection offices in the U.S. territories also are included.

To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have or if complaint forms are provided.

Many offices distribute consumer alerts on a variety of consumer issues. Call to obtain available educational information on your problem.

This list is arranged in alphabetical order by state name. State, county and city jurisdictions and TDD numbers are in bold type.

Alabama

• State Office
  Dennis Wright, Chief Director
  Consumer Affairs Division
  Office of Attorney General
  11 South Union Street
  Montgomery, AL 36130
  334­242­7334
  Toll free in AL: 800­392­5658
  Fax: 334­242­2433

Alaska

• The Consumer Protection Section in the Office of the Attorney General has been closed. Consumers with complaints are being referred to the Better Business Bureau (see page 34), small claims court and private attorneys.

American Samoa

• Jennifer Joneson
  Assistant Attorney General
  Consumer Protection Bureau
  P.O. Box 7
  Pago Pago, AS 96799
  011­684­633­4163
  Fax: 011­684­633­1838

Arizona

• State Offices
  Sydney K. Davis, Chief Counsel
  Consumer Protection
  Office of the Attorney General
  1275 West Washington Street, Room 259
  Phoenix, AZ 85007
  602­542­3702
  602­542­5763 (consumer information and complaints)
  Toll free in AZ: 800­352­8431
  TDD: 602­542­5002
  Fax: 602­542­4377

  Noreen Matts
  Assistant Attorney General
  Consumer Protection
  Office of the Attorney General
  400 West Congress South Building, Suite 315
  Tucson, AZ 85701
  602­628­6504
  

  County Offices
  Stephen Udall, County Attorney
  Apache County Attorney's Office
  P.O. Box 637
  St. Johns, AZ 85936
  520­337­4364, ext. 240
  Fax: 520­337­2427

  Alan Polley, County Attorney
  Cochise County Attorney's Office
  P.O. Drawer CA
  Bisbee, AZ 85603
  520­432­9377
  Fax: 520­432­4208
  

  Terence C. Hance, County Attorney
  Coconino County Attorney's Office
  Coconino County Courthouse
  100 East Birch
  Flagstaff, AZ 86001
  520­779­6518
  Fax: 520­779­5618

  Jerry B. DeRose, County Attorney
  Gila County Attorney's Office
  1400 East Ash Street
  Globe, AZ 85501
  520­425­3231
  Fax: 520­425­3720

  Jack M. Williams, County Attorney
  Graham County Attorney's Office
  Graham County Courthouse
  800 West Main
  Safford, AZ 85546
  520­428­3620
  520­428­7200

  Dennis L. Lusk, County Attorney
  Greenlee County Attorney's Office
  P.O. Box 1717
  Clifton, AZ 85533
  520­865­4108
  Fax: 520­865­4665

  Steven P. Suskin, County Attorney
  La Paz County Attorney's Office
  1320 Kofa Avenue
  P.O. Box 709
  Parker, AZ 85344
  520­669­6118
  Fax: 520­669­2019

  William Ekstrom, County Attorney
  Mohave County Attorney's Office
  315 North 4th Street
  P.O. Box 7000
  Kingman, AZ 86402­7000
  520­753­0719
  Fax: 520­753­2669

  Melvin Bowers, County Attorney
  Navajo County Attorney's Office
  P.O. Box 668
  Holbrook, AZ 86025
  520­524­4026
  Fax: 520­524­4244

  Stephen D. Neely, County Attorney
  Pima County Attorney's Office
  1400 Great American Tower
  32 North Stone
  Tucson, AZ 85701
  520­740­5733
  Fax: 520­791­3946

  Robert Carter Olson
  Pinal County Attorney
  P.O. Box 887
  Florence, AZ 85232
  520­868­6271
  Fax: 520­868­6521

  Jan Smith Florez, County Attorney
  Santa Cruz County Attorney's Office
  2100 N. Congress Drive, Suite 201
  Nogales, AZ 85621
  520­287­2468

  Charles Hastings, County Attorney
  Yavapai County Attorney's Office
  Yavapai County Courthouse
  Prescott, AZ 86301
  520­771­3344
  Fax: 520­771­3110

  David S. Ellsworth, County Attorney
  Yuma County Attorney's Office
  168 South Second Avenue
  Yuma, AZ 85364
  520­329­2270
  Fax: 520­329­2284

  City Office
  Ronald M. Detrick
  Deputy City Attorney
  Consumer Affairs Division
  Tucson City Attorney's Office
  110 East Pennington Street, 2nd Floor
  P.O. Box 27210
  Tucson, AZ 85726­7210
  520­791­4886
  

Arkansas

• State Office
  Kay Dewitt, Director
  Consumer Protection Division
  Office of Attorney General
  200 Catlett Prien
  323 Center Street
  Little Rock, AR 72201
  501­682­2341
  TDD: 501­682­2014
  Voice/TDD toll free in AR: 800­482­8982

California

• State Offices
  Marjorie Berte, Director
  California Department of Consumer Affairs
  400 R Street, Suite 3000
  Sacramento, CA 95814
  916­445­4465
  TDD: 916­322­1700
  Toll free in CA: 800­952­5200

  Office of Attorney General
  Public Inquiry Unit
  P.O. Box 944255
  Sacramento, CA 94244­2550
  916­322­3360
  TDD: 916­324­5564
  Toll free in CA: 800­952­5225

  Marty Keller, Chief
  Bureau of Automotive Repair
  California Department of Consumer Affairs
  10240 Systems Parkway
  Sacramento, CA 95827
  916­445­1254
  TDD: 916­322­1700
  Toll free in CA: 800­952­5210 (auto repair only)

  County Offices
  Aldene Croswell, Commissioner
  Alameda County Consumer Affairs Commission
  4400 MacArthur Boulevard
  Oakland, CA 94619
  510­535­6444

  Gary Yancey, District Attorney
  Contra Costa County District Attorney's Office
  725 Court Street, 4th Floor
  P.O. Box 670
  Martinez, CA 94553
  510­646­4500
  Fax: 510­646­2116

  Alan Yengoyan
  Senior Deputy District Attorney
  Business Affairs Unit
  Fresno County District Attorney's Office
  1250 Van Ness Avenue, 2nd Floor
  Fresno, CA 93721
  209­488­3156
  Fax: 209­495­1315

  Edward R. Jagels, District Attorney
  Criminal Division
  Kern County District Attorney's Office
  1215 Truxtun Avenue, 4th Floor
  Bakersfield, CA 93301
  805­861­2421
  Fax: 805­861­2797

  Monty H. Hopper, Director
  Kern County Department of Weights and Measures
  1116 E. California Avenue
  Bakersfield, CA 93307
  805­861­2418
  Fax: 805­324­0668

  Pastor Herrera, Jr., Director
  Los Angeles County Department of Consumer Affairs
  500 West Temple Street, Room B­96
  Los Angeles, CA 90012
  213­974­1452 (Public)
  213­974­9750 (Private)

  Marin County Mediation Services
  4 Mount Lassen Drive
  San Rafael, CA 94903
  415­499­7454
  Fax: 415­499­6978

  Robert Nichols
  Deputy District Attorney
  Consumer Protection Division
  Marin County District Attorney's Office
  Hall of Justice, Room 183
  3501 Civic Center Drive, Room 183
  San Rafael, CA 94903
  415­499­6450
  Fax: 415­499­3719

  Susan Massini, District Attorney
  Mendocino County District Attorney's Office
  P.O. Box 1000
  Ukiah, CA 95482
  707­463­4211
  Fax: 707­463­4687

  Dean D. Flippo
  Monterey County District Attorney
  Consumer Protection Division
  P.O. Box 1369
  Salinas, CA 93902
  408­755­5073
  Fax: 408­755­5608

  Daryl A. Roberts
  Deputy District Attorney
  Consumer Affairs Division
  Napa County District Attorney's Office
  931 Parkway Mall
  P.O. Box 720
  Napa, CA 94559
  707­253­4211
  Fax: 707­253­4041

  Robert C. Gannon, Jr.
  Supervising Deputy District Attorney
  Consumer/Environmental Protection Unit
  405 W. 5th Street, Suite 606
  Santa Ana, CA 92701
  714­568­1240
  Fax: 714­568­1250

  Jay Orr
  Deputy District Attorney
  Economic Crime Division
  Riverside County District Attorney's Office
  4075 Main Street
  Riverside, CA 92501
  909­275­5400
  Fax: 909­275­5470

  M. Scott Prentice
  Supervising Deputy District Attorney
  Consumer and Environmental Protection Division
  Sacramento County District Attorney's Office
  P.O. Box 749
  Sacramento, CA 95812­0749
  916­440­6174

  Anthony Samson, Director
  Consumer Fraud Division
  San Diego County District Attorney's Office
  P.O. Box X­1011
  San Diego, CA 92112­4192
  619­531­3507 (fraud complaint message line)
  

  Consumer Protection Unit
  San Francisco County District Attorney's Office
  732 Brannan Street
  San Francisco, CA 94103
  415­552­6400 (public inquiries)
  415­553­1814 (complaints)
  Fax: 415­552­7038

  Lorrie Rogers
  Consumer Mediator
  San Joaquin County District Attorney's Office
  222 East Weber, Room 412
  P.O. Box 990
  Stockton, CA 95202
  209­468­2481
  Fax: 209­468­0314

  Leigh Lawrence
  Director, Economic Crime Unit
  Consumer Fraud Department
  County Government Center
  1050 Monterey Street, Room 235
  San Luis Obispo, CA 93408
  805­781­5856
  

  John E. Wilson, Deputy in Charge
  Consumer Fraud and Environmental Protection Unit
  San Mateo County District Attorney's Office
  401 Marshall Street
  Hall of Justice and Records
  Redwood City, CA 94063
  415­363­4656
  Fax: 415­363­4873

  Allan Kaplan, Senior Deputy
  District Attorney
  Consumer Protection Unit
  Santa Barbara County District Attorney's Office
  1105 Santa Barbara Street
  Santa Barbara, CA 93101
  805­568­2300
  Fax: 805­568­2398

  Al Bender
  Deputy District Attorney
  Consumer Fraud Unit
  Santa Clara County District Attorney's Office
  70 West Hedding Street, West Wing
  San Jose, CA 95110
  408­299­8478
  Fax: 408­279­8742

  Patricia McRae, Coordinator
  Santa Clara County Consumer Protection Unit
  70 West Hedding Street
  West Wing, Lower Level
  San Jose, CA 95110­1705
  408­299­4211
  

  Robin McFarland Gysin
  Coordinator, Division of Consumer Affairs
  Santa Cruz County District Attorney's Office
  701 Ocean Street, Room 200
  Santa Cruz, CA 95060
  408­454­2050
  Fax: 408­454­2227

  Criselda B. Gonzalez
  Deputy District Attorney
  Consumer Affairs Unit
  Solano County District Attorney's Office
  600 Union Avenue
  Fairfield, CA 94533
  707­421­6860
  Fax: 707­421­7986

  Thomas Quinlan
  Deputy District Attorney
  Consumer Fraud Unit
  Stanislaus County District Attorney's Office
  P.O. Box 442
  Modesto, CA 95353­0442
  209­525­5550
  Fax: 209­525­5545

  Greg Brose, Deputy District Attorney
  Consumer and Environmental Protection Division
  Ventura County District Attorney's Office
  800 South Victoria Avenue
  Ventura, CA 93009
  805­654­3110

  Mark Jerome Jones
  Chief Deputy District Attorney
  Special Services Unit­
  Consumer/Environmental
  Yolo County District Attorney's Office
  P.O. Box 245
  Woodland, CA 95776
  916­666­8424
  Fax: 916­666­8423

  City Offices
  Donald Kass
  Supervising Deputy City Attorney
  Consumer Protection Division
  Los Angeles City Attorney's Office
  200 North Main Street
  1600 City Hall East
  Los Angeles, CA 90012
  213­485­4515
  Fax: 213­237­0402

  Kimery A. Shelton
  Deputy City Attorney
  Teresa Bransfield
  Consumer Affairs Specialist
  Consumer Protection, Fair Housing & Public Rights Unit
  1685 Main Street, Room 310
  Santa Monica, CA 90401
  310­458­8336
  310­458­8370 (Spanish hotline)
  Fax: 310­395­6727

Colorado

• State Office
  Consumer Protection Unit
  Office of Attorney General
  1525 Sherman St., 5th Floor
  Denver, CO 80203­1760
  303­866­5189

  County Offices
  Sarah Law, District Attorney
  Archuleta, LaPlata and San Juan Counties
  District Attorney's Office
  P.O. Drawer 3455
  Durango, CO 81302
  970­247­8850
  Fax: 970­259­0200

  Alex Hunter, District Attorney
  Boulder County District Attorney's Office
  P.O. Box 471
  Boulder, CO 80306
  303­441­3700
  Fax: 303­441­4703

  Phillip A. Parrott, Chief
  Deputy District Attorney
  Lisa Curtis, Director of Consumer Services
  Denver District Attorney's Economic Crimes Division
  303 West Colfax Avenue, Suite 1300
  Denver, CO 80204
  303­640­5956 (administration)
  303­640­3557 (complaints)
  Fax: 303­640­2592

  David Zook
  Chief Deputy District Attorney
  Economic Crime Division
  El Paso and Teller Counties District Attorney's Office
  105 East Vermijo, Suite 205
  Colorado Springs, CO 80903­2083
  719­520­6002
  Fax: 719­520­6006

  Gus Sandstrom, District Attorney
  Pueblo County District Attorney's Office
  201 West 8th Street, Suite 801
  Pueblo, CO 81003
  719­583­6030
  Fax: 719­583­6666

  A.M. Dominguez, Jr., District Attorney
  Tony Molocznik, Chief Investigator
  Weld County District Attorney's Office
  P.O. Box 1167
  Greeley, CO 80632
  970­356­4010
  Fax: 970­352­8023

Connecticut

• State Offices
  Mark A. Shiffrin, Commissioner
  Department of Consumer Protection
  165 Capitol Avenue
  Hartford, CT 06106
  860­566­2534
  Toll free in CT: 800­842­2649
  Fax: 860­566­1531

  Steven M. Rutstein
  Assistant Attorney General
  Antitrust/Consumer Protection
  Office of Attorney General
  110 Sherman Street
  Hartford, CT 06105
  860­566­5374
  Fax: 860­523­5536

  City Office
  Philip P. Cacciola, Director
  Middletown Office of Consumer Protection
  City Hall
  245 DeKoven Drive
  P.O. Box 1300
  Middletown, CT 06457
  660­344­3491
  TDD: 860­344­3521
  Fax: 860­344­0136

Delaware

• State Offices
  Mary McDonough, Director
  Consumer Protection Unit
  Department of Justice
  820 North French Street
  Wilmington, DE 19801
  302­577­3250
  Fax: 302­577­6499

  Eugene M. Hall, Deputy Attorney General
  Fraud and Consumer Protection Unit
  Office of Attorney General
  820 North French Street
  Wilmington, DE 19801
  302­577­2500
  Fax: 302­577­6499

District of Columbia

• Hampton Cross, Director
  Department of Consumer and Regulatory Affairs
  614 H Street, N.W.
  Washington, DC 20001
  202­727­7120
  Fax: 202­727­8073
  Fax: 202­727­7842

Florida

• State Offices
  James P. Kelly, Director
  Department of Agriculture and Consumer Services
  Division of Consumer Services
  407 South Calhoun Street
  Mayo Building, 2nd Floor
  Tallahassee, FL 32399­0800
  904­488­2221
  Fax: 904­487­4177
  Toll free in FL: 800­435­7352

  Jack A. Norris, Jr., Chief
  Consumer Litigation Section
  110 S.E. 6th Street
  Fort Lauderdale, FL 33301
  954­712­4600
  Fax: 954­712­4706

  Cecile Dykas
  Assistant Deputy Attorney General
  Economic Crimes Division
  Office of Attorney General
  110 S.E. 6th Street
  Fort Lauderdale, FL 33301
  954­712­4600
  Fax: 954­712­4658

  County Offices
  Mona Fandel, Director
  Broward County Consumer Affairs Division
  115 S. Andrews Avenue
  Annex Room A460
  Fort Lauderdale, FL 33301
  305­765­5355
  Fax: 305­765­5199

  Leonard Elias, Consumer Advocate
  Metropolitan Dade County
  Consumer Protection Division
  140 West Flagler Street, Suite 902
  Miami, FL 33130
  305­375­4222

  Frederic A. Kerstein, Chief
  Dade County Economic Crime Unit
  Office of State Attorney
  1350 N.W. 12th Avenue, 5th Floor
  Graham Building
  Miami, FL 33136­2111
  305­547­0671

  Harold Delk, Director
  Hillsborough County Commerce Dept.
  Consumer Protection Unit
  P.O. Box 1110
  Tampa, FL 33601
  813­272­6750

  Larry F. Blalock, Chief
  Orange County Consumer Fraud Unit
  250 North Orange Avenue
  P.O. Box 1673
  Orlando, FL 32802
  407­836­2490
  

  Citizens Intake
  Office of the State Attorney
  401 N. Dixie Highway, Suite 1600
  West Palm Beach, FL 33401
  407­355­7108
  Fax: 561­355­7192

  Lawrence Breeden, Director
  Palm Beach County Division of Consumer Affairs
  50 South Military Trail, Suite 201
  West Palm Beach, FL 33415
  561­233­4820
  Fax: 561­233­4838

  George Mangrum
  Consumer Affairs/Code Compliance Manager
  Pasco County Consumer Affairs Division
  7530 Little Road, Suite 140
  New Port Richey, FL 34654
  813­847­8110
  Fax: 813­847­8969

  Sheryl Lord, Director
  Pinellas County Office of Consumer Protection
  P.O. Box 17268
  Clearwater, FL 34622­0268
  813­464­6129
  Fax: 813­464­6200

  City Offices
  Dana A. Fernety
  Chief of Consumer Affairs
  City of Jacksonville
  Division of Consumer Affairs
  421 W. Church Street, Suite 404
  Jacksonville, FL 32202
  904­630­3667
  Fax: 904­630­3638

  Katherine Bryant
  Department Secretary
  Lauderhill Consumer Protection Board
  1176 N.W. 42nd Way
  Lauderhill, FL 33313
  954­321­2456
  TDD: 954­321­2455

Georgia

• State Office
  Barry W. Reid, Administrator
  Governor's Office of Consumer Affairs
  2 Martin Luther King, Jr. Drive, S.E.
  Suite 356
  Atlanta, GA 30334
  404­656­3790
  Toll free in GA: 800­869­1123
  Fax: 404­651­9018

Hawaii

• State Offices
  JoAnn M. Uchida, Executive Director
  Office of Consumer Protection
  Department of Commerce and Consumer Affairs
  235 South Beretania Street, Room 801
  P.O. Box 3767
  Honolulu, HI 96813­3767
  808­586­2636
  Fax: 808­586­2640

  Gene Murayama, Investigator
  Office of Consumer Protection
  Department of Commerce and Consumer Affairs
  75 Aupuni Street
  Hilo, HI 96720
  808­974­6230

  Janice Borngraber, Investigator
  Office of Consumer Protection
  Department of Commerce and Consumer Affairs
  54 High Street
  P.O. Box 1098
  Wailuku, HI 96793
  808­984­8244
  

Idaho

• State Office
  Brett De Lange, Deputy Attorney General
  Office of the Attorney General
  Consumer Protection Unit
  650 West State Street
  Boise, ID 83720­0010
  208­334­2424
  Toll free in ID: 800­432­3545
  Fax: 208­334­2830

Illinois

• State Offices
  Jim Ryan, Attorney General
  Governors Office of Citizens Assistance
  222 South College
  Springfield, IL 62706
  217­782­0244
  Toll free in IL: 800­642­3112
  (handles problems related to state government)

  Patricia Kelly, Chief
  Consumer Protection Division
  Office of Attorney General
  100 West Randolph, 12th Floor
  Chicago, IL 60601
  312­814­3000
  TDD: 312­793­2852

  Charles Gil Fergus, Bureau Chief
  Consumer Fraud Bureau
  100 West Randolph, 13th Floor
  Chicago, IL 60601
  312­814­3580
  TDD: 312­814­3374
  Toll free in IL: 800­386­5438

  Regional Offices
  Assistant Attorney General
  Carbondale Regional Office
  Office of Attorney General
  1001 E. Main Professional Park East
  Carbondale, IL 62901
  618­457­3505
  TDD: 618­457­4421

  Bruce Ratcliffe
  Assistant Attorney General
  Champaign Regional Office
  34 East Main Street
  Champaign, IL 61820
  Voice/TDD: 217­333­7691
  Toll free: 800­243­0618
  Fax: 217­244­0022

  Deborah Hagan
  Assistant Attorney General and Chief
  Consumer Fraud Bureau
  Office of Attorney General
  500 South Second Street
  Springfield, IL 62706
  217­782­9020
  Toll free in IL: 800­252­8666
  Toll free in Chicago: 800­386­5438

  County Offices
  Raymond Threlkeld, Supervisor
  Consumer Fraud Division­303
  Cook County Office of State's Attorney
  303 Daley Center
  Chicago, IL 60602
  312­345­2400

  William Haine, State's Attorney
  Madison County Office of State's Attorney
  157 N. Main, Suite 402
  Edwardsville, IL 62025
  618­692­6280
  Fax: 618­656­7312

  City Offices
  Caroline O. Shoenberger
  Commissioner
  Chicago Department of Consumer Services
  121 North LaSalle Street, Room 808
  Chicago, IL 60602
  312­744­4006
  TDD: 312­744­9385
  Fax: 312­744­9089

  Sharon Carter, Administrator
  Consumer Protection Office
  City of Des Plaines
  1420 Miner Street
  Des Plaines, IL 60016
  847­391­5006
  Fax: 847­391­5378
  

Indiana

• State Office
  Lisa Hayes
  Chief Counsel and Director
  Consumer Protection Division
  Office of Attorney General
  Indiana Government Center South, 5th Floor
  402 West Washington Street
  Indianapolis, IN 46204
  317­232­6330
  Toll free in IN: 800­382­5516
  

  County Office
  Scott C. Newman
  Marion County Prosecuting Attorney
  560 City-County Building
  200 East Washington Street
  Indianapolis, IN 46204­3363
  317­327­5338
  Fax: 317­327­5409

Iowa

• State Office
  William Branch
  Assistant Attorney General
  Consumer Protection Division
  Office of Attorney General
  1300 East Walnut Street, 2nd Floor
  Des Moines, IA 50319
  515­281­5926
  Fax: 515­281­6771

Kansas

• State Office
  C. Steven Rarrick
  Deputy Attorney General
  Consumer Protection Division
  Office of Attorney General
  301 West 10th
  Kansas Judicial Center
  Topeka, KS 66612­1597
  913­296­3751
  Toll free in KS: 800­432­2310
  Fax: 913­291­3699

  County Office
  Consumer Fraud Division
  Johnson County District Attorney's Office
  Johnson County Courthouse
  P.O. Box 728
  Olathe, KS 66051
  913­764­8484, ext. 5287
  Fax: 913­791­5011

  City Office
  City Attorney's Office
  215 Southeast 7th Street
  Topeka, KS 66603
  913­368­3885
  Fax: 913­368­3901

Kentucky

• State Offices
  Todd Leatherman, Director
  Consumer Protection Division
  Office of Attorney General
  1024 Capital Center Drive
  P.O. Box 2000
  Frankfort, KY 40601­2000
  502­573­2200

  Robert L. Winlock, Administrator
  Consumer Protection Division
  Office of Attorney General
  107 South 4th Street
  Louisville, KY 40202
  502­595­3262
  Fax: 502­595­4627

Louisiana

• State Office
  Tamera R. Velasquez, Chief
  Consumer Protection Section
  Office of Attorney General
  1 America Place
  P.O. Box 94095
  Baton Rouge, LA 70804­9095
  504­342­9638
  Fax: 504­342­9637

  County Office
  Albert H. Olsen, Chief
  Consumer Protection Division
  Jefferson Parish District Attorney's Office
  Gretna Courthouse Annex, 5th Floor
  Gretna, LA 70053
  504­364­3644
  Fax: 504­364­3636

Maine

• State Offices
  William N. Lund, Director
  Office of Consumer Credit Regulation
  State House Station
  Augusta, ME 04333­0035
  207­624­8527
  Toll free in ME: 800­332­8529
  Fax: 207­582­7699

  Stephen Wessler, Chief
  Consumer and Antitrust Division
  Office of Attorney General
  State House Station No. 6
  Augusta, ME 04333
  207­626­8849

Maryland

• State Offices
  William Leibovici, Chief
  Consumer Protection Division
  Office of Attorney General
  200 St. Paul Place, 16th Floor
  Baltimore, MD 21202­2021
  410­528­8662 (consumer hotline)
  TDD: 410­576­6372 (Baltimore area)
  Fax: 410­576­6566

  Jack Joyce, Director
  Licensing & Consumer Services
  Motor Vehicle Administration
  6601 Ritchie Highway, N.E.
  Glen Burnie, MD 21062
  410­768­7535
  Fax: 410­768­7167

  Emalu Myer
  Consumer Affairs Specialist
  Eastern Shore Branch Office
  Consumer Protection Division
  Office of Attorney General
  201 Baptist Street, Suite 30
  Salisbury, MD 21801­4976
  410­543­6642

  Larry Munson, Director
  Western Maryland Branch Office
  Consumer Protection Division
  Office of Attorney General
  138 East Antietam Street, Suite 210
  Hagerstown, MD 21740­5684
  301­791­4780

  County Offices
  Stephen D. Hannan, Administrator
  Howard County Office of Consumer Affairs
  6751 Columbia Gateway Drive
  Columbia, MD 21046
  410­313­6420
  TDD: 410­313­6401
  Fax: 410­313­6424

  Joseph T. Giloley, Acting Director
  Montgomery County Office
  of Consumer Affairs
  100 Maryland Avenue, 3rd Floor
  Rockville, MD 20850
  301­217­7373
  Fax: 301­217­7367

  Sandra Peaches
  Prince George's County Office of Business and Regulatory Affairs
  County Administration Building, Suite L15
  Upper Marlboro, MD 20772
  301­952­5323
  TDD: 301­925­5167
  Fax: 301­952­4709

Massachusetts

• State Offices
  George Weber, Chief
  Consumer and Antitrust Division
  Department of Attorney General
  1 Ashburton Place
  Boston, MA 02108
  617­727­2200
  (information and referral to local consumer offices that work in conjunction with the Department of Attorney General)
  Fax: 617­727­5765<

  Priscilla H. Douglas, Secretary
  Executive Office of Consumer Affairs and Business Regulation
  One Ashburton Place, Room 1411
  Boston, MA 02108
  617­727­7780 (information and referral only)
  Fax: 617­227­6094

  Thomas J. McCormick
  Assistant Attorney General
  Western Massachusetts Consumer Protection Division
  Department of Attorney General
  436 Dwight Street
  Springfield, MA 01103
  413­784­1240
  Fax: 413­784­1244

  County Offices
  Paul Finnegan, Case Coordinator
  Consumer Fraud Prevention
  North Western District Attorney's Office
  238 Main Street
  Greenfield, MA 01301
  413­774­5102
  Fax: 413­773­3278

  Stephen Gary-Saindon, Director
  Consumer Fraud Prevention
  Hampshire County District Attorney's Office
  1 Court Square
  Northampton, MA 01060
  413­586­9225
  Fax: 413­584­3635

  D'Shone Swiney, Director
  Consumer Council of Worcester County
  484 Main Street, 2nd Floor
  Worcester, MA 01608­1690
  508­754­1176
  Fax: 508­754­0203

  City Offices
  Donna M. Mueller, Commissioner
  Mayor's Office of Consumer Affairs and Licensing
  Boston City Hall, Room 817
  Boston, MA 02201
  617­635­4165
  Fax: 617­635­4174

  Jean Courtney, Director
  Consumer Information Center
  Springfield Action Commission
  P.O. Box 1449 Main Office
  Springfield, MA 01101
  413­263­6513
  (Hamden and Hampshire Counties)
  Fax: 413­263­6514

Michigan

• State Offices
  Frederick H. Hoffecker
  Assistant in Charge
  Consumer Protection Division
  Office of Attorney General
  P.O. Box 30213
  Lansing, MI 48909
  517­373­1140
  Fax: 517­335­1935

  Rodger James, Director
  Bureau of Automotive Regulation
  Michigan Department of State
  Lansing, MI 48918­1200
  517­373­4777
  Toll free in MI: 800­292­4204
  Fax: 517­373­0964

  County Offices
  Juliane M. Tanner, Chief Investigator
  Bay County Consumer Protection Unit
  Bay County Building
  Bay City, MI 48708­5994
  517­895­4139
  

  Margaret DeMuynck, Director
  Consumer Protection Department
  Macomb County
  Office of the Prosecuting Attorney
  Macomb Court Building, 6th Floor
  Mt. Clemens, MI 48043
  810­469­5350
  TDD: 810­466­8714
  Fax: 810­469­5609

  City Office
  Esther K. Shapiro, Director
  City of Detroit
  Department of Consumer Affairs
  1600 Cadillac Tower
  Detroit, MI 48226
  313­224­3508
  Fax: 313­224­2796

Minnesota

• State Office
  Curt Loewe, Director
  Consumer Services Division
  Office of Attorney General
  1400 NCL Tower
  445 Minnesota Street
  St. Paul, MN 55101
  612­296­3353

  County Office
  Hennepin County Citizen Information Hotline
  Office of the Hennepin County Attorney
  C­2000 County Government Center
  Minneapolis, MN 55487
  612­348­4528
  Fax: 612­348­9712
  

  City Office
  James Moncur, Director
  Minneapolis Department of Licenses & Consumer Services
  One C City Hall
  Minneapolis, MN 55415
  612­673­2080
  Fax: 612­673­3399

Mississippi

• State Offices
  Leyser Q. Morris
  Special Assistant Attorney General
  Director, Office of Consumer Protection
  P.O. Box 22947
  Jackson, MS 39225­2947
  601­359­4230
  Fax: 601­359­4231
  Toll free in MS: 800­281­4418

  Joe B. Hardy, Director
  Bureau of Regulatory Services
  Department of Agriculture and Commerce
  121 North Jefferson Street
  P.O. Box 1609
  Jackson, MS 39201
  601­354­7063
  Fax: 601­354­6502

Missouri

• State Office
  Doug Ommen, Chief Counsel
  Consumer Protection Division
  Office of Attorney General
  P.O. Box 899
  Jefferson City, MO 65102
  573­751­3321
  Toll free in MO: 800­392­8222
  Fax: 314­751­7948

Montana

• State Office
  Annie Bartos, Chief Legal Counsel
  Consumer Affairs Unit
  Department of Commerce
  1424 Ninth Avenue
  Box 200501
  Helena, MT 59620­0501
  406­444­4312
  Fax: 406­444­2903

Nebraska

• State Office
  Paul N. Potadle
  Assistant Attorney General
  Consumer Protection Division
  Department of Justice
  2115 State Capitol
  P.O. Box 98920
  Lincoln, NE 68509
  402­471­2682
  Fax: 402­471 3297

Nevada

• State Offices
  Patricia Morse Jarman
  Commissioner of Consumer Affairs
  Department of Business and Industry
  1850 East Sahara, Suite 101
  Las Vegas, NV 89158
  702­486­7355
  Toll free in NV: 800­326­5202
  TDD: 702­486­7901
  Fax: 702­486­7371

  Ray Trease, Supervisory Compliance Investigator
  Consumer Affairs Division
  Department of Business and Industry
  4600 Kietzke Lane, B­113
  Reno, NV 89502
  702­688­1800
  Toll free in NV: 800­326­5202
  TDD: 702­486­7901
  Fax: 702­688­1803

New Hampshire

• State Office
  Chief
  Consumer Protection and Antitrust Bureau
  Office of Attorney General
  33 Capitol Street
  Concord, NH 03301
  603­271­3641
  Fax: 603­271­2110

New Jersey

• State Offices
  Mark S. Herr, Director
  Division of Consumer Affairs
  P.O. Box 45027
  Newark, NJ 07101
  201­504­6534
  Fax: 201­648­3538

  Lauren F. Carlton
  Deputy Attorney General
  New Jersey Division of Law
  P.O. Box 45029
  124 Halsey Street, 5th Floor
  Newark, NJ 07101
  201­648­7579
  Fax: 201­648­3879

  County Offices
  William H. Ross III, Director
  Atlantic County Consumer Affairs
  1333 Atlantic Avenue, 8th Floor
  Atlantic City, NJ 08401
  609­345­6700
  Fax: 609­343­2164

  John Wassberg, Director
  Bergen County Office of Consumer Protection
  21 Main Street, Room 101­E
  Hackensack, NJ 07601­7000
  201­646­2650
  Fax: 201­489­6095

  Renee L. Borstad, Director
  Burlington County Office of Consumer Affairs
  49 Rancocas Road
  Mount Holly, NJ 08060
  609­265­5098
  Fax: 609­265­5065

  Patricia M. Tuck, Director
  Director/Superintendent, Camden County
  Consumer Protection/Weights and Measures
  Jefferson House
  Lakeland Road
  Blackwood, NJ 08012
  609­374­6161
  Fax: 609­232­0748

  E. Robert Spiegel, Director
  Cape May County Consumer Affairs
  4 Moore Road
  Cape May Court House, NJ 08210
  609­463­6475

  Louis G. Moreno, Director
  Cumberland County Department of Consumer Affairs and Weights and Measures
  788 East Commerce Street
  Bridgeton, NJ 08302
  609­453­2203
  Fax: 609­453­2206

  Esther Chernofsky, Senior Contact Person
  Essex County Consumer Services
  15 South Munn Avenue, 2nd Floor
  East Orange, NJ 07018
  201­678­8071
  201­678­8928

  Joseph Silvestro, Director
  Gloucester County Department of Consumer Protection/Weights & Measures
  152 North Broad Street
  Woodbury, NJ 08096
  609­853­3349
  609­853­3358
  TDD: 609­848­6616

  Barbara Donnelly, Director
  Hudson County Division of Consumer Affairs
  595 Newark Avenue
  Jersey City, NJ 07306
  201­795­6295
  Fax: 201­795­6462

  Helen Mataka, Director
  Hunterdon County Consumer Affairs
  P.O. Box 283
  Lebanon, NJ 08833
  908­236­2249

  Donna Giovannetti, Division Chief
  Mercer County Consumer Affairs
  640 South Broad Street, Room 229
  P.O. Box 8068
  Trenton, NJ 08650­0068
  609­989­6671
  Fax: 609­989­6670

  Lawrence Cimmino, Director
  Middlesex County Consumer Affairs
  10 Corporate Place South
  Piscataway, NJ 08854
  908­463­6000
  908­463­6008

  Dorothy H. Avallone, Director
  Monmouth County Consumer Affairs
  50 East Main Street
  P.O. Box 1255
  Freehold, NJ 07728­1255
  908­431­7900
  Fax: 908­294­5965

  Kenneth J. Leake, Director
  Ocean County Department of Consumer Affairs
  1027 Hooper Avenue, Bldg. 2
  Toms River, NJ 08754­2191
  908­929­2105
  908­506­5330

  Mary Ann Maloney, Director
  Passaic County Consumer Affairs
  401 Grand, Room 532
  Paterson, NJ 07505
  201­881­4547
  Fax: 201­881­0012

  Marianne Mattei
  Somerset County Consumer Affairs
  County Administration Building
  P.O. Box 3000
  Somerville, N.J. 08876­1262
  908­231­7000, ext. 7400
  Fax: 908­707­4127

  Ollie Boone, Director
  Union County Consumer Affairs
  300 North Avenue East
  P.O. Box 186
  Westfield, NJ 07091
  908­654­9840

  City Offices
  John Ostrowski, Administrator
  Cinnaminson Consumer Affairs
  P.O. Box 2100
  1621 Riverton Road
  Cinnaminson, NJ 08077
  609­829­6000
  Fax: 609­829­3361

  Clark Consumer Affairs
  430 Westfield Avenue
  Clark, NJ 07066
  908­388­3600
  Fax: 908­388­3839

  Elizabeth Consumer Affairs
  City Hall
  50­60 Winfield Scott Plaza
  Elizabeth, NJ 07201
  908­820­4183
  Fax: 908­820­0112

  Bernadine Jacobs, Director
  Livingston Consumer Affairs
  357 South Livingston Avenue
  Livingston, NJ 07039
  201­535­7976
  Fax: 201­740­9408

  Mary Mosley, Director
  Maywood Consumer Affairs
  459 Maywood Avenue
  Maywood, NJ 07607
  201­845­2900
  201­845­5749
  Fax: 201­909­0673

  Genevieve Ross, Director
  Middlesex Borough Consumer Affairs
  1200 Mountain Avenue
  Middlesex, NJ 08846
  908­356­8090

  Mildred Pastore, Director
  Mountainside Consumer Affairs
  1455 Coles Avenue
  Mountainside, NJ 07092
  908­232­6600
  

  Max Moses, Deputy Mayor
  Director Consumer Affairs
  Municipal Building
  4233 Kennedy Blvd.
  North Bergen, NJ 07047
  201­392­2157
  201­330­7291
  201­330­7292

  Annmarie Nicolette, Director
  Nutley Consumer Affairs
  Public Safety Building
  228 Chestnut Street
  Nutley, NJ 07110
  201­284­4936

  Beatrice Albarran, Investigator
  Perth Amboy Consumer Affairs
  City Hall
  1 Olive Street
  Perth Amboy, NJ 08861
  908­826­0290, ext. 72
  Fax: 908­826­8069

  Priscilla Castles, Director
  Plainfield Action Services
  510 Watchung Avenue
  Plainfield, NJ 07060
  908­753­3519
  Fax: 908­753­3540

  Secaucus Department of Consumer Affairs
  Municipal Government Center
  Secaucus, NJ 07094
  201­330­2019

  Marion Cramer, Director
  Union Township Consumer Affairs
  Municipal Building
  1976 Morris Avenue
  Union, NJ 07083
  908­688­6763
  Fax: 908­686­1633

  Charles A. Stern, Director
  Wayne Township Consumer Affairs
  475 Valley Road
  Wayne, NJ 07470
  201­694­1800, ext. 3290

  John Weitzel, Director
  Weehawken Consumer Affairs
  400 Park Avenue
  Weehawken, NJ 07087
  201­319­6005
  Fax: 201­319­0112

  Herb Gilsenberg
  Woodbridge Consumer Affairs
  Municipal Building
  One Main Street
  Woodbridge, NJ 07095
  908­634­4500, ext. 6058
  Fax: 908­602­6016

New Mexico

• State Office
  Consumer Protection Division
  Office of Attorney General
  P.O. Drawer 1508
  Santa Fe, NM 87504
  505­827­6060
  Toll free in NM: 800­678­1508

New York

• State Offices
  Susan Somers, Deputy Chief
  Bureau of Consumer Frauds and Protection
  Office of Attorney General
  State Capitol
  Albany, NY 12224
  518­474­5481
  Toll free: 800­771­7755 (hotline)
  Fax: 518­474­3618

  Timothy S. Carey
  Chairman and Executive Director
  New York State Consumer Protection Board
  5 Empire State Plaza, Suite 2101
  Albany, NY 12223­1556
  518­474­8583
  Fax: 518­474­2474

  Shirley Sarna
  Assistant Attorney General in Charge
  Bureau of Consumer Frauds and Protection
  Office of Attorney General
  120 Broadway
  New York, NY 10271
  212­416­8345
  TDD: 212­416­8940
  Toll free: 800­771­7755

  Regional Offices
  Michael Hanuszczak
  Assistant Attorney General in Charge
  Central New York Regional Office
  44 Hawley Street, 17th Floor
  State Office Building
  Binghamton, NY 13901
  607­721­8779

  John R. Drexelius, Jr.
  Assistant Attorney General in Charge
  Buffalo Regional Office
  Office of Attorney General
  65 Court Street
  Buffalo, NY 14202
  716­847­7184
  Toll free: 800­771­7755

  M. Kevin Coffey
  Assistant Attorney General in Charge
  Poughkeepsie Regional Office
  Office of Attorney General
  235 Main Street
  Poughkeepsie, NY 12601
  914­485­3920
  Toll free: 800­771­7755

  Charles Genese
  Assistant Attorney General in Charge
  Rochester Regional Office
  Office of Attorney General
  144 Exchange Boulevard
  Rochester, NY 14614
  716­546­7430
  TDD: 716­327­3249
  Toll free: 800­771­7755

  Lynda Nicolino
  Assistant Attorney General in Charge
  Suffolk Regional Office
  Office of Attorney General
  300 Motor Parkway
  Hauppauge, NY 11788
  516­231­2400

  Michael L. Hanuszczak
  Assistant Attorney General in Charge
  Syracuse Regional Office
  Office of Attorney General
  615 Erie Boulevard West, Suite 102
  Syracuse, NY 13204­2465
  315­448­4848
  Toll free: 800­771­7755

  Steven R. Fortnam
  Assistant Attorney General in Charge
  Utica Regional Office
  Office of Attorney General
  207 Genesee Street
  Utica, NY 13501
  315­793­2225
  315­793­2228
  Toll free: 800­771­7755

  County Offices
  Nelson Kranker, Director
  Dutchess County Department of Consumer Affairs
  38­A Dutchess Turnpike
  Poughkeepsie, NY 12603
  914­486­2949
  Fax: 914­486­2947

  Candace K. Vogel
  Assistant District Attorney
  Consumer Fraud Bureau
  Erie County District Attorney's Office
  25 Delaware Avenue
  Buffalo, NY 14202
  716­858­2424

  James E. Picken, Commissioner
  Nassau County Office of Consumer Affairs
  160 Old Country Road
  Mineola, NY 11501
  516­571­2600
  Fax: 515­571­3389

  John McCullough, Executive Director
  New Justice Conflict
  Resolution Services Inc.
  1153 West Fayette Street, Suite 301
  Syracuse, NY 13204
  315­471­4676

  Francis D. Phillips II, District Attorney
  Orange County District Attorney's Office
  255 Main Street
  County Government Center
  Goshen, NY 10924
  914­294­5471
  

  Commissioner
  Rockland County Office of Consumer Protection
  County Office Building
  18 New Hempstead Road
  New City, NY 10956
  914­638­5280

  Dennis S. Abbey, Director
  Steuben County Department of Weights, Measures and Consumer Affairs
  3 East Pulteney Square
  Bath, NY 14810
  607­776­9631
  Voice/TDD: 607­776­9631, ext. 2406

  Charles A. Gardner, Director
  Suffolk County Executive's Office of Consumer Affairs
  North County Complex, Bldg. 340
  Veterans Memorial Highway
  Hauppauge, NY 11788
  516­853­4600

  Jon Van Vlack, Director
  Ulster County Consumer Fraud Bureau
  P.O. Box 1800
  Kingston, NY 12402
  914­339­5680

  Frank D. Castaldi, Jr.
  Chief, Frauds Bureau
  Westchester County Courthouse
  District Attorney's Office
  111 Grove Street
  White Plains, NY 10601
  914­285­3414
  Fax: 914­285­3594

  Richard Linkowski, Deputy Director
  Westchester County Department of Consumer Protection
  112 East Post Road, 4th Floor
  White Plains, NY 10601
  914­285­2155
  Fax: 914­285­3115

  City Offices
  Ivan E. Young, Citizen Advocate
  Office of Citizen Services
  Babylon Town Hall
  200 E. Sunrise Highway
  Lindenhurst, NY 11757
  516­957­7474

  Town of Colonie Consumer Protection
  Memorial Town Hall
  Newtonville, NY 12128
  518­783­2790

  Stephen Pedone, Commissioner
  Mt. Vernon Office of Consumer Protection
  City Hall
  Mt. Vernon, NY 10550
  914­665­2433
  Fax: 914­665­2496

  José Maldonado, Commissioner
  New York City Department
  of Consumer Affairs
  42 Broadway
  New York, NY 10004
  212­487­4401
  TDD: 212­487­4465
  Fax: 212­487­4497

  Isabel Butler, Director
  Queens Neighborhood Office
  New York City Department of Consumer Affairs
  120­55 Queens Blvd., Room 301A
  Kew Gardens, NY 11424
  718­286­2990
  Fax: 718­286­2997

  Schenectady Bureau of Consumer Protection
  City Hall, Room 204
  Jay Street
  Schenectady, NY 12305
  518­382­5061

  Ralph A. Capozzi, Director
  Yonkers Office of Consumer Protection, Weights and Measures
  201 Palisade Avenue
  Yonkers, NY 10703
  914­377­6807

North Carolina

• State Office
  Alan S. Hirsch
  Special Deputy Attorney General
  Consumer Protection Section
  Office of Attorney General
  Raney Building
  P.O. Box 629
  Raleigh, NC 27602
  919­733­7741
  Fax: 919­715­0577

North Dakota

• State Offices
  Heidi Heitkamp
  Office of Attorney General
  600 East Boulevard
  Bismarck, ND 58505
  701­224­2210
  Toll free in ND: 800­472­2600

  Darrell Grossman, Director
  Consumer Protection Division
  Office of Attorney General
  600 East Boulevard
  Bismarck, ND 58505
  701­224­3404
  Toll free in ND: 800­472­2600

  County Office
  Kent Keys, Executive Director
  Community Action Agency
  1013 North 5th Street
  Grand Forks, ND 58201
  701­746­5431

Ohio

• State Offices
  Helen MacMurray
  Consumer Frauds and Crimes Section
  Office of Attorney General
  30 East Broad Street
  State Office Tower, 25th Floor
  Columbus, OH 43266­0410
  614­466­4986 (complaints)
  TDD: 614­466­1393
  Toll free in OH: 800­282­0515

  Robert F. Tongren
  Office of Consumers' Counsel
  77 South High Street, 15th Floor
  Columbus, OH 43266­0550
  Voice/TDD: 614­466­9605
  Toll free in OH: 800­282­9448

  County Offices
  Tim Ryan, Director
  Corrupt Activities Prosecution Unit
  Franklin County Office of Prosecuting Attorney
  369 South High Street
  Columbus, OH 43215
  614­462­3555
  Fax: 614­462­6103

  George Patricoff
  Assistant Prosecuting Attorney
  Montgomery County Fraud and Economic Crimes Division
  301 West 3rd Street
  Dayton Montgomery County Courts Building
  Dayton, OH 45402
  513­225­4747
  Fax: 513­225­3470

  Victor Vigluicci, Prosecuting Attorney
  Portage County Office of Prosecuting Attorney
  466 South Chestnut Street
  Ravenna, OH 44266­3000
  330­296­4593
  Fax: 330­297­3856

  Maureen O'Connor, Prosecuting Attorney
  Summit County Office of Prosecuting Attorney
  53 University Avenue
  Akron, OH 44308­1680
  330­643­2800
  Fax: 330­643­2137 (civil)
  Fax: 330­643­8277 (criminal)

  City Offices
  Department of Neighborhood Services
  Division of Human Services
  City Hall, Room 126
  801 Plum Street
  Cincinnati, OH 45202
  513­352­3971
  Fax: 513­352­5241

  Levon Hays
  Youngstown Office of Consumer Affairs and Weights and Measures
  26 South Phelps Street
  City Hall
  Youngstown, OH 44503­1318
  330­742­8884
  Fax: 330­743­1335

Oklahoma

• State Offices
  Jane Wheeler
  Assistant Attorney General
  Office of Attorney General
  Consumer Protection Unit
  4545 N. Lincoln Blvd., Suite 260
  Oklahoma City, OK 73105
  405­521­4274
  405­521­2029 (consumer hotline)
  Fax: 405­528­1867

  Charles Jones, Administrator
  Department of Consumer Credit
  4545 N. Lincoln Blvd., Suite 104
  Oklahoma City, OK 73105­3408
  405­521­3653
  Fax: 405­521­6740

Oregon

• State Office
  Peter Sheperd, Attorney in Charge
  Financial Fraud Section
  Department of Justice
  1162 Court St. N.E.
  Salem, OR 97310
  503­378­4732
  Fax: 503­373­7067

Pennsylvania

• State Offices
  Joseph Goldberg, Director
  Bureau of Consumer Protection
  Office of Attorney General
  Strawberry Square, 14th Floor
  Harrisburg, PA 17120
  717­787­9707
  Toll free in PA: 800­441­2555

  Irwin A. Popowsky, Consumer Advocate
  Office of Consumer Advocate-Utilities
  Office of Attorney General
  1425 Strawberry Square
  Harrisburg, PA 17120
  717­783­5048 (utilities only)
  Fax: 717­783­7152

  Michael Butler
  Deputy Attorney General
  Bureau of Consumer Protection
  Office of Attorney General
  1251 South Cedar Crest Blvd.
  Suite 309
  Allentown, PA 18103
  610­821­6690

  Mitchell Miller, Director
  Bureau of Consumer Services
  Pennsylvania Public Utility Commission
  P.O. Box 3265
  Harrisburg, PA 17105­3265
  717­783­1740
  Toll free in PA: 800­782­1110
  Fax: 717­787­4193

  Jesse Harvey
  Deputy Attorney General
  Bureau of Consumer Protection
  Office of Attorney General
  919 State Street, Room 203
  Erie, PA 16501
  814­871­4371
  Fax: 814­871­4848

  E. Barry Creany
  Senior Deputy Attorney General
  Bureau of Consumer Protection
  Office of the Attorney General
  171 Lovell Avenue, Suite 202
  Ebensburg, PA 15931
  814­949­7900
  Toll free in PA: 800­441­2555
  Fax: 814­949­7942

  John E. Kelly, Deputy Attorney General
  Bureau of Consumer Protection
  Office of Attorney General
  21 South 12th Street, 2nd Floor
  Philadelphia, PA 19107
  215­560­2414
  Toll free in PA: 800­441­2555

  Stephanie L. Royal
  Deputy Attorney General
  Bureau of Consumer Protection
  Office of Attorney General
  Manor Complex, 6th Floor
  564 Forbes Avenue
  Pittsburgh, PA 15219
  412­565­5394
  Toll free in PA: 800­441­2555

  J.P. McGowan
  Deputy Attorney General
  Bureau of Consumer Protection
  Office of Attorney General
  214 Samters Building
  101 Penn Avenue
  Scranton, PA 18503­2025
  717­963­4913
  Fax: 717­963­3418

  Regional Office
  Office of the Attorney General
  Bureau of Consumer Protection
  132 Kline Village
  Harrisburg, PA 17104
  717­787­7109
  

  County Offices
  Sidney Elkin, Director
  Beaver County Alliance for Consumer Protection
  699 Fifth Street
  Beaver, PA 15009­1997
  412­728­7267

  A. Courtney Yelle, Director/Chief Sealer
  Bucks County Consumer Protection, Weights and Measures
  50 North Main Street
  Doylestown, PA 18901
  215­348­7442
  
  Fax: 215­348­4570

  Robert Taylor, Director
  Chester County Weights and Measures/Consumer Affairs
  Government Services Center, Suite 390
  601 Westtown Road
  West Chester, PA 19382­4547
  610­344­6150
  Toll free in PA: 800­692­1100

  Consumer Mediator
  Cumberland County Consumer Affairs
  One Courthouse Square
  Carlisle, PA 17013­3330
  717­240­6180
  Fax: 717­240­6490

  Evelyn Yancoskie, Director
  Delaware County Office of Consumer Affairs, Weights and Measures
  Government Center Building
  Second and Olive Streets
  Media, PA 19063
  610­891­4865
  Fax: 610­566­3947

  Helen Dunigan, Director
  Montgomery County Consumer
  Affairs Department
  County Courthouse
  Norristown, PA 19404
  610­278­3565
  Fax: 610­278­3556

  City Office
  Bruce Sagel, Chief
  Economic Crime Unit
  Philadelphia District Attorney's Office
  1421 Arch Street
  Philadelphia, PA 19102
  215­686­8750
  Fax: 215­686­8765

Puerto Rico

• Jóse Antonio Alicia Rivera, Secretary
  Department of Consumer Affairs (DACO)
  Minillas Station, P.O. Box 41059
  Santurce, PR 00940­1059
  787­721­0940
  787­726­6570

  Pedro R. Pierluisi, Secretary
  Department of Justice
  P.O. Box 192
  San Juan, PR 00902
  787­721­2900

Rhode Island

• State Offices
  Steve Bucci, President
  Consumer Credit Counseling Services
  535 Centerville Road, Suite 103
  Warwick, RI 02886
  401­732­1800
  Toll free: 800­781­2227
  Fax: 401­732­0250

  Christine S. Jabour, Esq.
  Consumer Protection Division
  Department of Attorney General
  72 Pine Street
  Providence, RI 02903
  401­274­4400
  TDD: 401­453­0410
  Toll free in RI: 800­852­7776
  Fax: 401­277­1331

South Carolina

• State Offices
  Haviard Jones
  Senior Assistant Attorney General
  Office of Attorney General
  P.O. Box 11549
  Columbia, SC 29211
  803­734­3970
  Fax: 803­734­3677

  Philip S. Porter
  Administrator, Consumer Advocate
  Department of Consumer Affairs
  P.O. Box 5757
  Columbia, SC 29250­5757
  803­734­9452
  TDD: 803­734­9455
  Toll free in SC: 800­922­1594

  W. Jefferson Bryson, Jr.
  State Ombudsman
  Office of Executive Policy and Program
  1205 Pendleton Street, Room 308
  Columbia, SC 29201
  803­734­0457
  TDD: 803­734­1147
  Fax: 803­734­0546

South Dakota

• State Office
  Division of Consumer Protection
  Office of Attorney General
  500 East Capitol
  State Capitol Building
  Pierre, SD 57501­5070
  605­773­4400
  TDD: 605­773­6585
  Toll free in SD: 800­300­1986
  Fax: 605­773­4106

Tennessee

• State Offices
  Mark Williams, Director
  Division of Consumer Affairs
  Fifth Floor
  500 James Robertson Parkway
  Nashville, TN 37243­0600
  615­741­4737
  Toll free in TN: 800­342­8385
  (All complaints must be sent to the above address at Consumer Affairs for processing)

  Cynthia Carter
  Deputy Attorney General
  Division of Consumer Protection
  Office of Attorney General
  500 Charlotte Avenue
  Nashville, TN 37243­0491
  615­741­3491
  Fax: 615­532­2910

Texas

• State Offices
  Tom Perkins
  Assistant Attorney General and Chief
  Consumer Protection Division
  Office of Attorney General
  P.O. Box 12548
  Austin, TX 78711
  512­463­2070

  Robert E. Reyna
  Assistant Attorney General
  Consumer Protection Division
  Office of Attorney General
  714 Jackson Street, Suite 800
  Dallas, TX 75202­4506
  214­742­8944
  Fax: 214­939­3930

  Valli Jo Acosta
  Assistant Attorney General
  Consumer Protection Division
  Office of Attorney General
  6090 Surety Drive, Room 113
  El Paso, TX 79905
  915­772­9476
  Fax: 915­772­9046

  Richard Tomlinson
  Assistant Attorney General
  Consumer Protection Division
  Office of Attorney General
  1019 Congress Street, Suite 1550
  Houston, TX 77002­1702
  713­223­5886

  Assistant Attorney General
  Consumer Protection Division
  Office of Attorney General
  916 Main Street, Suite 806
  Lubbock, TX 79401­3997
  806­747­5238
  Fax: 806­747 6307

  Ric Madrigal
  Assistant Attorney General
  Consumer Protection Division
  Office of Attorney General
  3201 North McColl Rd., Suite B
  McAllen, TX 78501
  210­682­4547
  Fax: 210­682­1957

  Aaron Valenzuela
  Assistant Attorney General
  Consumer Protection Division
  Office of Attorney General
  115 East Travis Street, Suite 925
  San Antonio, TX 78205­1615
  210­224­1007
  

  Office of Public Insurance Counsel
  333 Guadalupe, Suite 3­120
  Austin, TX 78701
  512­322­4143
  Fax: 512­322­4148

  County Offices
  Richard Reed
  Assistant District Attorney and Chief
  Dallas County District Attorney's Office
  Specialized Crime Division
  133 North Industrial Blvd., LB 19
  Dallas, TX 75207­4399
  214­653­3820
  Fax: 214­653­3845

  Russel Turbeville
  Assistant District Attorney and Chief
  Harris County Consumer Fraud Division
  Office of District Attorney
  201 Fannin, Suite 200
  Houston, TX 77002­1901
  713­755­5836
  

  City Offices
  Beverly Weaver, Director
  Department of Environmental and Health Services
  City Hall
  1500 Marilla, Room 7A­North
  Dallas, TX 75201
  214­670­5216

  Michael Marcotte, Director
  Economic Development
  City Hall
  500 Marilla, Room 5C­South
  Dallas, TX 75201
  214­670­1686

Utah

• State Office
  Francine A. Giani, Director
  Division of Consumer Protection
  Department of Commerce
  160 East 300 South
  Box 146704
  Salt Lake City, UT 84114­6704
  801­530­6601
  Toll free in UT: 800­721­7233
  Fax: 801­530­6001

Vermont

• State Offices
  John Hasen
  Assistant Attorney General and Chief
  Public Protection Division
  Office of Attorney General
  109 State Street
  Montpelier, VT 05609­1001
  802­828­3171
  Fax: 802­828­2154

  Bruce Martell, Supervisor
  Consumer Assurance Section
  Department of Agriculture, Food and Market
  120 State Street
  Montpelier, VT 05620­2901
  802­828­2436

Virgin Islands

• Vera Falu, Commissioner
  Department of Licensing and Consumer Affairs
  Property and Procurement Building
  Subbase #1, Room 205
  St. Thomas, VI 00802
  809­774­3130
  Fax: 809­776­0605

Virginia

• State Offices
  Frank Seales, Jr., Chief
  Antitrust and Consumer Litigation Section
  Office of Attorney General
  900 East Main Street
  Richmond, VA 23219
  804­786­2116
  Fax: 804­371­2086/2087
  

  Robert E. Colvin
  Project Manager, Office of Consumer Affairs
  Department of Agriculture and Consumer Services
  Washington Building, Suite 100
  P.O. Box 1163
  Richmond, VA 23219
  804­786­2042
  TDD: 804­371­6344
  Toll free in VA: 800­552­9963
  Fax: 804­371­7479

  County Offices
  Office of Citizen and Consumer Affairs
  #1 Court House Plaza, Suite 310
  2100 Clarendon Boulevard
  Arlington, VA 22201
  703­358­3260
  Fax: 703­358­3295

  Ronald B. Mallard, Director
  Fairfax County Department of Consumer Affairs
  12000 Government Center Parkway
  Suite 433
  Fairfax, VA 22035
  Fax: 703­222­5921 (mail complaints only)

  City Offices
  Prescott Barbash, Administrator
  Alexandria Office of Consumer Affairs
  City Hall
  P.O. Box 178
  Alexandria, VA 22313
  703­838­4350
  TDD: 703­838­5056

  Robert L. Gill, Coordinator
  Division of Consumer Affairs
  City Hall
  Norfolk, VA 23510
  757­664­4888
  TDD: 757­624­8410

  Dolores Daniels
  Assistant to the City Manager for Community Relations
  364 Municipal Building
  215 Church Avenue, S.W.
  Roanoke, VA 24011
  540­981­2583
  Fax: 540­224­3138

  Cathy Townsend Parks, Director
  Consumer Affairs Division
  Office of the Commonwealth's Attorney
  Judicial Center, Bldg. 10B
  2305 Judicial Blvd.
  Virginia Beach, VA 23456­9050
  757­426­5836
  Fax: 757­427­8779

Washington

• State Offices
  Mala Nagarajan, Supervisor
  Consumer Protection Division
  Office of the Attorney General
  103 E. Holly Street, Suite 308
  Bellingham, WA 98225
  360­738­6185
  TDD: 206­464­7293
  Toll free in WA: 800­551­4636
  TDD toll free: 800­276­9883

  Christy Martinez, Supervisor
  Consumer Protection Division
  Office of the Attorney General
  500 N. Morain Street, Suite 1250
  Kennewick, WA 99336­2607
  509­734­7140
  TDD: 206­464­7293
  Toll free in WA: 800­551­4636
  TDD toll free in WA: 800­276­9883

  Larry D. Keyes, Supervisor
  Consumer Protection Division
  Office of the Attorney General
  P.O. Box 40118
  Olympia, WA 98504­0118
  360­753­6210
  TDD: 206­464­7293
  Toll free in WA: 800­551­4636
  TDD toll free in WA: 800­276­9883

  Sally Sterling
  Director of Consumer Services
  Consumer and Business
  Fair Practices Division
  Office of the Attorney General
  900 Fourth Avenue, Suite 2000
  Seattle, WA 98164
  206­464­6684
  TDD: 206­464­7293
  Toll free in WA: 800­551­4636
  TDD toll free: 800­276­9883

  Owen Clarke, Chief
  Consumer and Business
  Fair Practices Division
  Office of the Attorney General
  West 1116 Riverside Avenue
  Spokane, WA 99201
  509­456­3123
  TDD: 206­464­7293
  Toll free in WA: 800­551­4636
  TDD toll free: 800­276­9883
  Fax: 509­458­3548

  Cynthia Lanphear, Contact Person
  Consumer and Business
  Office of the Attorney General
  1019 Pacific Avenue, 3rd Floor
  Tacoma, WA 98402­4411
  206­593­2904
  TDD: 206­464­7293
  Toll free in WA: 800­551­4636
  TDD toll free: 800­276­9883
  Fax: 206­593­2449

  June Bachman, Supervisor
  Consumer Protection Division
  Office of the Attorney General
  500 West 8th Street, Suite 55
  Vancouver, WA 98660
  360­690­4751
  TDD: 206­464­7293
  Toll free in WA: 800­551­4636
  TDD toll free in WA: 800­276­9883
  Fax: 360­690­4762

  City Offices
  Kristie Anderson, Director
  Department of Weights and Measures
  3200 Cedar Street
  Everett, WA 98201
  206­259­8810
  Fax: 206­259­8856

  C. Patrick Sainsbury
  Chief Deputy Prosecuting Attorney
  Fraud Division
  900 4th Avenue, #1002
  Seattle, WA 98164
  206­296­9010
  

  Dwight Dively, Director
  Seattle Department of Finance,
  Revenue and Consumer Affairs
  600 4th Avenue, #103
  Seattle, WA 98104­1891
  206­684­8484
  Fax: 206­684­8625

  Craig Leisy
  Consumer Affairs Supervisor
  Seattle Department of Finance,
  Revenue and Consumer Affairs
  600 4th Avenue, #103
  Seattle, WA 98104­1891
  206­386­1298
  Fax: 206­386­1129

  Ed Gonzaga
  Consumer Affairs Inspector
  Seattle Department of Finance,
  Revenue and Consumer Affairs
  600 4th Avenue, #103
  Seattle, WA 98104­1891
  206­233­7837
  Fax: 206­684­5170

West Virginia

• State Offices
  Jill Miles
  Deputy Attorney General
  Consumer Protection Division
  Office of Attorney General
  812 Quarrier Street, 6th Floor
  Charleston, WV 25301
  304­558­8986
  Toll free in WV: 800­368­8808
  Fax: 304­558­0184

  Karl H. Angell, Jr. Director
  Division of Labor
  Weights and Measures Section
  570 MacCorkle Avenue
  St. Albans, WV 25177
  304­348­7890
  Fax: 304­722­0605

  City Office
  Nemo Nearman, Director
  City of Charleston
  Department of Consumer Protection
  P.O. Box 2749
  Charleston, WV 25330
  304­348­6439
  Fax: 304­348­8157

Wisconsin

• State Offices
  William Oemichen, Administrator
  Division of Trade and Consumer Protection
  Department of Agriculture, Trade and Consumer Protection
  2811 Agriculture Drive
  P.O. Box 8911
  Madison, WI 53708
  608­224­4950
  Toll free in WI: 800­422­7128
  Fax: 608­224­4939

  Margaret Quaid, Regional Supervisor
  Division of Trade and Consumer Protection
  Department of Agriculture, Trade and Consumer Protection
  927 Loring Street
  Altoona, WI 54720
  715­839­3848
  Toll free in WI: 800­422­7128
  Fax: 715­839­1645

  Judy Cardin
  Regional Supervisor
  Division of Trade and Consumer Protection
  Department of Agriculture, Trade and Consumer Protection
  200 North Jefferson Street, Suite 146A
  Green Bay, WI 54301
  414­448­5111
  Toll free in WI: 800­422­7128
  TDD: 608­224 5058

  Elmer Prenzlow
  Regional Supervisor
  Consumer Protection Regional Office
  Department of Agriculture, Trade and Consumer Protection
  10930 W. Potter Road, Suite C
  Milwaukee, WI 53226­3450
  414­266­1231

  County Offices
  Fredric Matestic
  Assistant District Attorney
  Milwaukee County District Attorney's Office
  Consumer Fraud Unit
  821 West State Street, Room 412
  Milwaukee, WI 53233­1485
  414­278­4585
  Fax: 414­223­1955

  James A. Dehne
  Consumer Fraud Investigator
  Racine County Sheriffs Department
  717 Wisconsin Avenue
  Racine, WI 53403
  414­636­3125
  Fax: 414­636­3346

Wyoming

• State Office
  Mark Moran, Assistant Attorney General
  Office of Attorney General
  123 State Capitol Building
  Cheyenne, WY 82002
  307­777­7874
  Fax: 307­777­6869

State Agencies on Aging The offices listed in this section coordinate services for older Americans. They provide information on services, programs and opportunities for these consumers.

Alabama

• Martha Murph Beck
  Executive Director
  Alabama Commission on Aging
  RSA Plaza, Suite 470
  770 Washington Avenue
  Montgomery, AL 36130
  334­242­5743
  Fax: 334­242­5594
  TDD: 334­242­0995

Alaska

• Jane Demmert, Director
  Alaska Commission on Aging
  Division of Senior Services
  P.O. Box 110211
  Juneau, AK 99811­0211
  907­465­3250
  Fax: 907­465­4716
  

Arizona

• Art Olin, Administrator
  Aging and Adult Administration
  Site Code 950A
  Department of Economic Security
  1789 West Jefferson Street
  Phoenix, AZ 85007
  602­542­4446
  Fax: 602­542­6575

Arkansas

• Herb Sanderson, Director
  Division of Aging and Adult Services
  Department of Human Services
  P.O. Box 1437, Slot 1412
  Little Rock, AR 72203­1437
  501­682­2441
  Fax: 501­682­8155

California

• Dixon Arnett, Director
  Department of Aging
  1600 K Street
  Sacramento, CA 95814
  916­322­3887
  Fax: 916­324­1903
  TDD toll free nationwide: 800­735­2929

Colorado

• Rita Barreras, Director
  Aging and Adult Service
  Department of Social Services
  110 16th Street, Suite 200
  Denver, CO 80202­4147
  Voice/TDD: 303­620­4147
  Fax: 303­620­4191

Connecticut

• Christine M. Lewis
  Director, Community Services
  Department of Social Services
  Elderly Services Division
  25 Sigourney Street, 10th Floor
  Hartford, CT 06106­5033
  860­424­5277
  Fax: 860­424­4966
  Toll Free in CT: 800­842­1508

Delaware

• Eleanor L. Cain, Director
  Div. Services for Aging and Adults with Physical Disabilities, DDHSS
  1901 North DuPont Highway
  New Castle, DE 19720
  302­577­4791
  Toll free nationwide: 800­223­9074
  Fax: 301­577­4793

District of Columbia

• Jearline F. Williams
  Executive Director
  D.C. Office on Aging
  441 Fourth Street, N.W.
  Suite 900 South
  Washington, DC 20001
  202­724­5622
  Fax: 202­724­4979
  TDD: 202­724­8925

Florida

• Bentley Lipscomb, Secretary
  Florida Department of Elder Affairs
  4040 Esplanade Way
  Tallahassee, FL 32399­7000
  904­414­2000
  Fax: 904­414­2004
  TDD: 904­414­2001

Georgia

• Judy Hagebak, Director
  Division of Aging Services
  Department of Human Resources
  2 Peachtree Street, N.E.
  18th Floor
  Atlanta, GA 30303
  404­657­5258
  Fax: 404­657­5285

Guam

• Donna Renee Anderson,
  Administrator
  Division of Senior Citizens
  Department of Public Health and Social Services
  P.O. Box 2816
  Agana, GU 96910
  671­475­0263
  Fax: 671­477­2930

Hawaii

• Marilyn Seely, Director
  Executive Office on Aging
  250 South Hotel Street, Suite 107
  Honolulu, HI 96813­2831
  808­586­0100
  Toll free in HI: 800­468­4644
  Ext. 60100
  Fax: 808­586­ 0185

Idaho

• Arlene D. Davidson, Director
  Idaho Commission on Aging
  700 West Jefferson, Room 108
  P.O. Box 83720
  Boise, ID 83720-0007
  208-334­3833
  Fax: 208­334­3033

Illinois

• Maralee Lindley, Director
  Department on Aging
  421 East Capitol Avenue, Suite 100
  Springfield, IL 62701­1789
  217­785­2870
  Voice/TDD toll free in IL: 800­252­8966
  Fax: 217­785­4477

  Chicago Office: 312­814­2630
  

Indiana

• Bobby Conner, Director
  Division of Disability, Aging and Rehabilitative Service
  Bureau of Aging and In-Home Services
  402 W. Washington Street
  Indianapolis, IN 46207­7083
  317­232­1147
  Toll free nationwide: 800­545­7763
  Voice/TDD toll free in IN: 800­962­8408
  Fax: 317­232­7867

Iowa

• Betty Grandquist,
  Executive Director
  Department of Elder Affairs
  Clemens Building, 3rd Floor
  200 Tenth Street
  Des Moines, IA 50309­3609
  515­281­5187
  Fax: 515­281­4036
  TDD: 515­281­5188

Kansas

• Thelma Hunter Gordon, Secretary
  Department on Aging
  Docking State Office Building, Room 150
  915 S.W. Harrison
  Topeka, KS 66612­1505
  913­296­4986
  Toll free in KS: 800­432­3535
  TDD: 913­291­3167

Kentucky

• Department of Social Services
  CHR Bldg. - 5th West
  275 East Main Street
  Frankfort, KY 40621
  502­564­6930
  Fax: 502­564­4595

Louisiana

• Richard W. Collins
  Governor's Office of Elderly Affairs
  P.O. Box 80374
  Baton Rouge, LA 70898-0374
  504­925­1700
  Toll Free in LA: 800­259­4990
  (elderly protection/ombudsman Hotline)
  Fax: 504­925­1749

Maine

• Christine Gianopoulos, Director
  Bureau of Elder and Adult Services
  Department of Human Services
  35 Anthony Avenue
  State House, Station 11
  Augusta, ME 04333­0011
  207­624­5335
  Fax: 207­624­5361

Maryland

• Sue Fryer Ward, Director
  Office on Aging
  State Office Bldg., Room 1004
  301 West Preston Street
  Baltimore, MD 21201
  410­767­1102
  Toll free in MD: 800­243­3425
  Fax: 410­333­7943
  TDD: 410­767­1083

Massachusetts

• Franklin P. Ollivierre, Secretary
  Executive Office of Elder Affairs
  One Ashburton Place, 5th Floor
  Boston, MA 02108
  617­727­7750
  Toll free in MA: 800­882­2003
  Fax: 617­727­9368
  TDD Toll free: 800­872­0166

Michigan

• Carol Parr, Acting Director
  Office of Services to the Aging
  P.O. Box 30026
  Lansing, MI 48909
  517­373­8230
  Fax: 517­373­4092
  TDD: 517­373­4096

Minnesota

• James G. Varpness, Executive Secretary
  Minnesota Board on Aging
  444 Lafayette Road
  St. Paul, MN 55155­3843
  612­296­2770
  Toll free nationwide: 800­882­6262
  Fax: 612­297­7855

Mississippi

• Eddie Anderson, Director
  Division of Aging and Adult Services
  750 North State Street
  Jackson, MS 39202
  601­359­4925
  Toll free in MS: 800­948­3090
  Fax: 601­359­4370

Missouri

• Greg Vadner, Director
  Division on Aging
  Department of Social Services
  P.O. Box 1337
  615 Howerton Court
  Jefferson City, MO 65102­1337
  573­751­3082
  Fax: 573­751­8687
  TDD toll free nationwide: 800­735­2966

Montana

• Charles Rehbein,
  Bureau Chief
  Office on Aging
  111 North Sanders, Room 210
  Helena, MT 59620
  406­444­4077
  Toll free nationwide: 800­332­2272
  Voice/TDD toll free Nationwide: 800­833­8503
  Fax: 406­444­7433

Nebraska

• Dennis H. Loose, Director
  Department on Aging
  P.O. Box 95044
  301 Centennial Mall­South
  Lincoln, NE 68509­5044
  402­471­2306
  Voice/TDD toll free in NE: 800­942­7830
  Fax: 402­471­4619

Nevada

• Mary Liveratti,
  Acting Administrator
  Division for Aging Services
  Department of Human Resources
  340 North 11th Street, Suite 203
  Las Vegas, NV 89101
  702­486­3545
  Fax: 702­486­3572
  TDD: 702­486­3420

New Hampshire

• Thomas E. Pryor, Director
  Division of Elderly and Adult Services
  State Office Park South
  115 Pleasant St., Annex Bldg. #1
  Concord, NH 03301­6501
  603­271­4680
  Toll free in NH: 800­351­1888
  Fax: 603­271­4643
  TDD Toll free in NH: 800­735­2964

New Jersey

• Ruth Reader, Assistant Commissioner
  Department of Health and Senior Services
  Division of Senior Affairs
  101 South Broad Street-CN 807
  Trenton, NJ 08625­0807
  609­292­3766
  Toll free in NJ: 800­792­8820
  Fax: 609­633­6609

New Mexico

• Michelle Lujan Grishan, Director
  State Agency on Aging
  La Villa Rivera Building
  228 East Palace Avenue, Ground Floor
  Santa Fe, NM 87501
  505­827­7640
  Toll free in NM: 800­432­2080
  Fax: 505­827­7649

New York

• Walter G. Hoefer, Director
  New York State Office for the Aging
  2 Empire State Plaza
  Albany, NY 12223­1251
  518­474­5731
  Voice/TDD toll free in NY: 800­342­9871
  Fax: 518­474­0608

North Carolina

• Bonnie Cramer, Director
  Division of Aging
  CB 29531
  693 Palmer Drive
  Raleigh, NC 27626­0531
  919­733­3983
  Fax: 919­733­0443

North Dakota

• Linda Wright, Director
  Department of Human Services
  600 South Second Street, Suite 1C
  Bismarck, ND 58507­5729
  701­328­8910
  Toll free in ND: 800­755­8521
  Fax: 701­328­8989

Ohio

• Judith V. Brachman, Director
  Ohio Department of Aging
  50 West Broad Street, 9th Floor
  Columbus, OH 43215­5928
  614­466­5500
  Fax: 614­466­5741

Oklahoma

• Roy R. Keen, Division Administrator
  Services for the Aging
  Department of Human Services
  P.O. Box 25352
  Oklahoma City, OK 73125
  405­521­2281; 521­2327
  Toll free in OK: 800­211­2116
  Fax: 405­521­2086

Oregon

• Roger Averback, Administrator
  Senior and Disabled Services Division
  500 Summer St. NE, 2nd Floor
  Salem, OR 97310­1015
  Voice/TDD: 503­945­5811
  Toll free in OR: 800­282­8096
  Fax: 503­373­7823

Pennsylvania

• Richard Browdie, Secretary
  Department of Aging
  400 Market Street, 6th Floor
  Harrisburg, PA 17101­2301
  717­783­1550

Puerto Rico

• Ruby Rodriguez Ramirez
  M.H.S.A Executive Director
  Governor's Office of Elderly Affairs
  Call Box 50063
  Old San Juan Station, PR 00902
  787­721­5710; 721­4560; 721­6121
  Fax: 787­721­6510

Rhode Island

• Barbara Casey Ruffino, Director
  Department of Elderly Affairs
  160 Pine Street
  Providence, RI 02903­3708
  401­277­2858
  Voice/TDD toll free in RI: 800­322­2880
  Fax: 401­277­1490
  TDD: 401­277­2880

South Carolina

• Constance C. Rinehart, Executive Director
  South Carolina Division on Aging
  202 Arbor Lake Drive, Suite 301
  Columbia, SC 29223­4535
  803­737­7500
  Toll free in SC: 800­868­9095
  Fax: 803­737­7501

South Dakota

• Gail Ferris, Administrator
  Office of Adult Services and Aging
  Richard Kneip Building
  700 Governors Drive
  Pierre, SD 57501­2291
  605­773­3656
  Fax: 605­773­6834

Tennessee

• Emily Wiseman, Director
  Commission on Aging
  500 Deaderick Street
  Andrew Jackson Building, 9th Floor
  Nashville, TN 37243­0860
  615­741­2056
  Fax: 615­741­3309
  TDD toll free nationwide: 800­848­0298
  Voice relay service: 800­848­0299

Texas

• Mary Sapp, Executive Director
  Department on Aging
  4900 North Lamar
  Austin, TX 78751­2399
  512­424­6840
  Toll free nationwide: 800­252­9240
  Fax: 512­424­6890

Utah

• Helen Goddard, Director
  Division of Aging and Adult Services
  P.O. Box 45500
  120 North 200 West, Suite 401
  Salt Lake City, UT 84145­0500
  801­538­3910
  Fax: 801­538­4395

Vermont

• David Yacozone, Commissioner
  Department of Aging and Disabilities
  Waterbury Complex
  103 South Main Street
  Waterbury, VT 05676
  Voice/TDD: 802-241­2400
  Fax: 802-241-2325

Virgin Islands

• Catherine L. Mills, Commissioner
  Department of Human Services
  Knud Hansen Complex, Bldg. A
  1303 Hospital Ground
  Charlotte Amalie, VI 00802
  809­774­0930
  Fax: 809­774­3466

Virginia

• Thelma Bland, Commissioner
  Department for the Aging
  700 East Franklin Street, 10th Floor
  Richmond, VA 23219­2327
  Voice/TDD: 804­225­2271
  Toll free in VA: 800­552­3402
  Fax: 804­371­8381

Washington

• Ralph Smith, Assistant Secretary
  Aging and Adult Services Administration
  Dept. of Social and Health Services
  P.O. Box 45600
  Olympia, WA 98504­5600
  360­493­2500
  Toll free nationwide: 800­422­3263
  Fax: 360­493­9484
  TDD: 360­493­2637

West Virginia

• William E. Lytton, Jr.
  Interim Executive Director
  Commission on Aging
  1900 Kanawha Blvd, East
  Holly Grove-Building 10
  Charleston, WV 25305­0160
  304­558­3317
  Fax: 304­558­0004

Wisconsin

• Donna McDowell, Director
  Bureau on Aging
  Department of Health and Family Services
  217 South Hampton Street, Suite 300
  Madison, WI 53703
  608­266­2536
  Fax: 608­267­3203

Wyoming

• Deborah Fleming, Administrator
  Department of Health
  Division on Aging
  139 Hathaway Building, Room 139
  Cheyenne, WY 82002­0480
  307­777­7986
  Toll free nationwide: 800­442­2766
  Fax: 307­777­5340

Part II. Consumer Assistance Directory (continued)
Handbook Contents

2001 Consumer Action Handbook

Handbook, Part 1

Handbook, Part 2

Handbook, Part 3

Handbook, Part 4

Handbook, Part 5

Handbook, Part 6