T H E   W H I T E   H O U S E

1997 Consumer's Resource Handbook

Help Site Map Text Only

Gateway to Government

Part II. Consumer Assistance Directory

National Consumer Organizations

These organizations define their missions as consumer assistance, protection and/or advocacy. The descriptions below are based on information they provided. The services they provide vary. Those that assist individuals with marketplace problems are specified. Otherwise, these organizations do not assist consumers with individual complaints, although many are interested in hearing from consumers about problems, issues and trends in connection with their advocacy and consumer education activities. Most, though not all, develop and distribute consumer education and information materials; several are professional associations primarily or exclusively concerned with improving consumer protection or customer service; and many are engaged in advocacy of consumer interests before government, the courts and the news media. Where informational or educational materials are offered, there might be a charge; contact the organization to find out.

Alliance Against Fraud in Telemarketing (AAFT)
1701 K Street, N.W.
Suite 1200
Washington, DC 20006
Fax: 202­835­3323

  • The alliance, coordinated by the National Consumers League, is an international coalition of public interest groups, trade associations, labor unions, businesses, law enforcement agencies, consumer reporters and consumer protection agencies. AAFT members promote cooperative educational efforts to alert potential victims to the threat of telemarketing fraud and steps consumers can take to protect themselves.

American Association of Retired Persons (AARP)
Consumer Affairs Section
601 E Street, N.W.
Washington, DC 20049
Fax: 202­434­6466

  • AARP's Consumer Affairs Section advocates on behalf of mid-life and older consumers, develops and distributes consumer information, and educates the private sector about the specific needs of older consumers. Programs and materials on housing, insurance, funeral practices, eligibility for public benefits, financial security, transportation and consumer protection issues are developed, with special focus on the needs and problems of older consumers.

American Council on Consumer Interests (ACCI)
240 Stanley Hall
University of Missouri
Columbia, MO 65211
Fax: 573­884­6571
E-mail: acci@showme.missouri.edu
Contact: Anita B. Metzen, Executive Director

  • Serving the professional needs of consumer educators, researchers and policymakers, ACCI publications and educational programs foster the production, synthesis and dissemination of information in the consumer interest.

American Council on Science and Health (ACSH)
1995 Broadway, 2nd Floor
New York, NY 10023­5860
Fax: 212­362­4919

  • A non-profit public education group, ACSH's goal is to provide up-to-date, sound information on the relationship between health and chemicals, foods, lifestyles and the environment. Booklets and special reports on a variety of topics are available, as is a quarterly magazine, Priorities.

Bankcard Holders of America (BHA)
524 Branch Drive
Salem, VA 24153
Fax: 540­389­3020

  • A non-profit organization, BHA assists consumers in saving money on credit, getting out of debt and resolving credit problems. It offers lists of low-rate and secured credit cards, more than 20 guides and brochures on credit topics, including a cost/benefit guide to rebate/frequent flier programs, as well as a newsletter.

Call for Action
5272 River Road
Suite 300
Bethesda, MD 20816
301­657­8260 (network information)
Fax: 301­657­2914
TDD: 301­657­9462

  • Call for Action assists consumers with marketplace problems. An international non-profit hotline, Call for Action is affiliated with radio and television stations and helps consumers and small businesses through mediation of marketplace disputes. A list of the affiliated radio and television stations is available by contacting the hotline.

Center for Auto Safety (CAS)
2001 S Street, N.W., Suite 410
Washington, DC 20009

  • CAS assists consumers with auto-related problems. CAS advocates on behalf of consumers in auto safety and quality, fuel efficiency, emissions and related issues. For advice on specific problems, CAS requests that consumers write; include a brief statement of the problem or question; year, make and model of the vehicle; and a stamped self-addressed envelope.

Center for Science in the Public Interest (CSPI)
1875 Connecticut Avenue, N.W., Suite 300
Washington, DC 20009
Fax: 202­265­4954

  • A non-profit, membership organization, CSPI conducts research, education and advocacy on nutrition, health, food safety and related issues, and publishes the monthly Nutrition Action Healthletter as well as other consumer information materials.

Citizen Action
1730 Rhode Island Avenue, N.W.
Washington, DC 20036
Fax: 202­296­4054

  • Citizen Action works on behalf of its 3 million members and 34 state organizations on health care reform, environment, energy, transportation and civil rights issues.

Community Nutrition Institute (CNI)
910 17th Street, N.W., Suite 413
Washington, DC 20006
Fax: 202­776­0599
E-mail: cni@digex.net

  • An advocate for programs and services to enable consumers to enjoy a diet that is adequate, safe and healthy, CNI also works to increase citizen participation in the state and Federal policy and administrative processes to achieve these goals. CNI publishes Nutrition Week, a newsletter covering nutrition and food safety issues, as well as related legislative and regulatory actions.

Congress Watch
215 Pennsylvania Avenue, S.E.
Washington, DC 20003
Fax: 202­547­7392
E-mail: congresswatch@citizen.org

  • An arm of Public Citizen, Congress Watch works for consumer-related legislation, regulation and policies in such areas as trade, health and safety, and campaign financing, and has publications available on the issues with which it deals.

Consumer Action (CA)
116 New Montgomery, Suite 233
San Francisco, CA 94105
415­777­9635 (consumer complaint hotline, 10 a.m.-- 2 p.m., PST)
Fax: 415­777­5267

  • Consumer Action assists consumers with marketplace problems. An education and advocacy organization specializing in credit, finance and telecommunications issues, Consumer Action offers a multi-lingual consumer complaint hotline, free information on its surveys of banks and long-distance telephone companies, and consumer education materials in as many as eight languages.

Consumer Alert
1001 Connecticut Avenue, N.W., Suite 1128
Washington, DC 20036
Fax: 202­467­5814
E-mail: calert@his.com

  • Consumer Alert is a non-profit, membership organization whose mission is to inform the public about the consumer benefits of competitive enterprise, advancing competition as the best regulator of business. A bimonthly newsletter and other materials are available.

Consumer Federation of America (CFA)
1424 16th Street, N.W., Suite 604
Washington, DC 20036
Fax: 202­265­7989

  • Made up of more than 240 organizations representing a membership exceeding 50 million consumers, CFA is a consumer advocacy and education organization. Issues on which it currently represents consumer interests before Congress and Federal regulatory agencies include telephone service, insurance and financial services, product safety, indoor air pollution, health care, product liability and utility rates. It develops and distributes studies of various consumer issues, as well as consumer guides in book and pamphlet form. In addition, CFA publishes several newsletters. The National Insurance Consumer Organization (NICO) has merged with CFA and is now known as CFA Insurance Group.

Consumers for World Trade (CWT)
2000 L Street, N.W., Suite 200
Washington, DC 20036
Fax: 202­416­1734
E-mail: cwt@ids2.idsonline.com

  • A non-profit organization, CWT supports trade expansion and liberalization to promote economic growth and increase consumer choice and price competition in the marketplace. Various publications are available.

Consumers Union of U.S., Inc. (CU)
101 Truman Avenue
Yonkers, NY 10703­1057
Fax: 914­378­2900

  • A non-profit, independent organization, CU researches and tests consumer goods and services and disseminates the results in its monthly magazine, Consumer Reports, as well as in other publications and media.

Council of Better Business Bureaus, Inc. (CBBB)
4200 Wilson Boulevard
Arlington, VA 22203
Fax: 703­525­8277
E-mail: bbb@bbb.org
Website: www.bbb.org

  • Sponsored by national companies and the nation's Better Business Bureaus, the Council of Better Business Bureaus provides coordination and leadership to the 162 Better Business Bureaus (BBBs) in the United States (see page 34 for the listing), offers a national advertising review program, dispute resolution services, an advisory service that reports on national charities, consumer information services, and voluntary industry guidelines for advertising and selling products and services.

Families USA Foundation
1334 G Street, N.W., Suite 300
Washington, DC 20005
Fax: 202­347­2417
E-mail: info@familiesusa.org
Website: epn.org/families.html

  • A national, non-profit membership organization committed to comprehensive reform of health and long­term care, Families USA works to educate and mobilize consumers on health care issues. In addition to its two grassroots advocacy networks--a.s.a.p., a network of health and long-term care reform activists and HealthLink USA, a nationwide health reform computer network for public interest groups--Families USA develops and distributes reports and other materials on health and long-term care issues.

Health Research Group (HRG)
1600 20th Street, N.W.
Washington, DC 20009

  • A division of Public Citizen, HRG works for protection against unsafe foods, drugs, medical devices and workplaces, and advocates for greater consumer control over personal health decisions. A monthly Health Letter and other publications are available.

National Association of Consumer Agency Administrators (NACAA)
1010 Vermont Avenue, N.W. Suite 514
Washington, DC 20005
Fax: 202­347­2563

  • An association of the administrators of local, state and Federal Government consumer protection agencies, NACAA provides training programs, public policy studies and conferences, professional publications and other member services.

National Association of State Utility Consumer Advocates (NASUCA)
1133 15th Street, N.W., Suite 550
Washington, DC 20005
Fax: 202­727­3911

  • A national organization of 41 utility ratepayer advocate offices in 38 states and the District of Columbia, NASUCA members represent millions of consumers served by investor-owned gas, telephone, electric and water companies before Congress, state regulatory commissions, the courts, the Federal Energy Regulatory Commission and the Federal Communications Commission.

National Coalition for Consumer Education (NCCE)
295 Main Street, Suite 200
Madison, NJ 07940
Fax: 201­377­4828

  • The coalition brings together people and resources from government, business, education, consumer organizations and the media to educate consumers about such important issues as financial management, health and safety, and the environment. The coalition develops and provides educational materials and resources to consumer educators but does not handle requests from individuals.

National Consumers League (NCL)
1701 K Street, N.W.
Suite 1200
Washington, DC 20006
Fax: 202­835­0747

  • Founded in 1899, NCL is America's pioneer consumer advocacy organization. The league is a non-profit, membership organization working for health, safety and fairness in the marketplace and workplace. Current principal issue areas include consumer fraud, food and drug safety, fair labor standards, child labor, health care, the environment, financial services and telecommunications. The league develops and distributes consumer education materials and newsletters.

National Foundation for Consumer Credit, Inc. (NFCC)
8611 2nd Avenue, Suite 100
Silver Spring, MD 20910
Toll free: 800­388­2227
Fax: 301­495­5623

  • A membership organization for non-profit community organizations which are often called Consumer Credit Counseling Service agencies and are in more than 1,100 locations in the United States and Canada. The agencies educate and counsel individuals and families on credit issues. Consumers are taught to budget and use credit wisely and may be helped to resolve their credit problems. The 800 number provides the location of the nearest agency.

National Fraud Information Center (NFIC)
P.O. Box 65868
Washington, DC 20035
Toll free: 800­876­7060 (9 a.m.--5 p.m.; TDD available)
Fax: 202­835­0767
E-mail: nfic@internetmci.com
Website: www.fraud.org

  • NFIC assists consumers with recognizing and filing complaints about telemarketing and Internet fraud. A project of the National Consumers League, the center's toll-free hotline provides consumers with information to help them avoid becoming victims of fraud, referral to appropriate law enforcement agencies and professional associations, and assistance in filing complaints. The center also provides professionals involved in consumer fraud prevention and enforcement with telecommunications systems and data links to improve fraud regulation, prevention and law enforcement.

National Institute for Consumer Education (NICE)
207 Rackham Building
College of Education
Eastern Michigan University
Ypsilanti, MI 48197
Fax: 313­487­7153
E-mail: rosella.bannister@emich.edu

  • A consumer education resource and professional development center for K­12 classroom teachers, business, government, labor and community educators, NICE conducts training programs, develops teaching guides and resource lists, and manages a national clearinghouse of consumer education materials, including videos, software programs, textbooks and curriculum guides.

National Insurance Consumer Organization (NICO)
See Consumer Federation of America (CFA)

Project OPEN (Online Public Education Network)
c/o Interactive Services Association
8403 Colesville Road, Suite 865
Silver Spring, MD 20910
Fax: 301­495­4959
E-mail: project-open@isa.net

  • Project OPEN is a joint effort of the National Consumers League (NCL), the Interactive Services Association (ISA), and leading online/Internet service companies. Its primary mission is to help consumers understand how to use online and Internet services in an informed and responsible way. Project OPEN's brochure, "How To Get the Most Out of Going Online," provides basic information about going online and describes tools that are available to help parents and educators screen online content for children. Single copies of the brochure are available free by calling 800­466­OPEN. For information about bulk copies, contact ISA at 301­495­4955.

Public Citizen, Inc.
1600 20th Street, N.W.
Washington, DC 20009

  • A national, non-profit membership organization representing consumer interests through lobbying, litigation, research and publications, Public Citizen represents consumer interests in Congress, the courts, government agencies and the media. Primary current areas of interest include product liability, health care delivery, safe medical devices and medications, open and ethical government, and safe and sustainable energy use.

Public Voice for Food and Health Policy
1101 14th Street, N.W.
Suite 710
Washington, DC 20005
Fax: 202­371­1910
E-mail: pvoice@ix.netcom.com
Website: www.publicvoice.org/pvoice.html

  • A national research, education and advocacy organization, Public Voice works for food and agriculture policies and practices that improve the safety, health and affordability of the food supply and protect the environment. Public Voice develops and distributes consumer information materials on pesticide reduction, nutrition labeling, seafood safety and inner-city food access.

Society of Consumer Affairs Professionals in Business (SOCAP)
801 North Fairfax Street
Suite 404
Alexandria, VA 22314
Fax: 703­549­4886
E-mail: socap@aol.com

  • An international professional organization, SOCAP provides training, conferences and publications to encourage and maintain the integrity of business in transactions with consumers; to encourage and promote effective communication and understanding among business, government and consumers; and to define and advance the consumer affairs profession.

U.S. Public Interest Research Group (U.S. PIRG)
218 D Street, S.E.
Washington, DC 20003­1900
E-mail: pirg@pirg.org
Website: www.pirg.org/pirg

  • The group is the national lobbying office for state public interest research groups, consumer/environmental advocacy groups active in 33 states that lobby and publish reports on issues, including credit bureau errors; bank fees and services; toy, ATV and product safety; toxic chemicals in art supplies and other consumer products; and recycling, over-packaging and green consumerism. U.S. PIRG does not handle individual consumer complaints directly but measures complaint levels to gauge the need for remedial legislation.

Better Business Bureaus

Better Business Bureaus (BBBs) are non-profit organizations supported primarily by local business members. The focus of BBB activities is to promote an ethical marketplace by encouraging honest advertising and selling practices, and by providing alternative dispute resolution. BBBs offer a variety of consumer services. For example, they provide consumer education materials; answer consumer questions; provide information about a company, particularly whether or not there are unanswered or unsettled complaints or other marketplace problems; help resolve buyer/seller complaints against a company, including mediation and arbitration services; and provide information about charities and other organizations that are seeking public donations.

BBBs usually request that a complaint be submitted in writing so that an accurate record exists of the dispute. The BBB will then take up the complaint with the company involved. If the complaint cannot be satisfactorily solved through communication with the business, a BBB may offer an alternative dispute settlement process, such as mediation or arbitration. BBBs do not judge or rate individual products or brands, handle complaints concerning the price of goods or services, handle employer/employee wage disputes or give legal advice.

If you need help with a consumer question or complaint, call your local BBB to ask about its services. Or you can go on-line to acquire information about the BBB through the Internet, located at http://www.bbb.org. The BBB World Wide Web server features consumer fraud and scam alerts and provides information about BBB programs, services and locations.

The Council of Better Business Bureaus, the umbrella organization for the BBBs, also provides programs and publications for consumers. The Council can assist with complaints about the truthfulness and accuracy of national advertising claims, including children's advertising; provide reports on national soliciting charities; and help to settle disputes with automobile manufacturers through the BBB AUTO LINE program.

In addition to the BBBs listed below, there are 16 BBBs in Canada. The Council of Better Business Bureaus can give you the addresses for Bureaus in Canada.


Council of Better Business Bureaus, Inc.

4200 Wilson Boulevard
Arlington, VA 22203



1210 South 20th Street (35255­5268)
P.O. Box 55268
Birmingham, AL 35205

1528 Peachtree Lane, Suite 1
Cullman, AL 35057

118 Woodburn
Dothan, AL 36301

102 Court Street, Suite 512
Florence, AL 35620
Toll free: 800­239­1642

107 Lincoln Street, N.E.
P.O. Box 383
Huntsville, AL 35804

100 North Royal Street
Mobile, AL 36602­3295

60 Commerce Street, Suite 806
Montgomery, AL 36104­3559


2805 Bering Street, Suite 5
Anchorage, AK 99503­3819

P.O. Box 74675
Fairbanks, AK 99707


4428 North 12th Street
Phoenix, AZ 85014­4585
900­225­5222 ($.95/min.)
602­240­3473 (flat fee of $3.80)

3620 North 1st Avenue, Suite 136
Tucson, AZ 85719


1415 South University
Little Rock, AR 72204­2605


705 18th Street
Bakersfield, CA 93301

290 N. 10th Street, Suite 206
Colton, CA 92324­3052
900­225­5222 ($.95/min.)

6101 Ball Road, Suite 309
Cypress, CA 90630­3966
900­225­5222 ($.95/min.)

2519 West Shaw, #106
Fresno, CA 93711

3727 West Sixth Street, Suite 607
Los Angeles, CA 90020
900­225­5222 ($.95/min.)

510 16th Street, Suite 550
Oakland, CA 94612­1584

400 S Street
Sacramento, CA 95814­6997

5050 Murphy Canyon, Suite 110
San Diego, CA 92123

1530 Meridian, Suite 110
San Jose, CA 95125

400 South El Camino Real, Suite 350
San Mateo, CA 94402­1706

213 Santa Barbara Street
Santa Barbara, CA 93102

11 S. San Joaquin Street
Stockton, CA 95202­3202


3622 North El Paso (80933­5454)
P.O. Box 7970
Colorado Springs, CO 80933­7970

1780 South Bellaire, Suite 700
Denver, CO 80222­4350

1730 South College Avenue, Suite 303
Fort Collins, CO 80525­1073
370­778­2809 (Cheyenne)

119 West 6th Street, Suite 203
Pueblo, CO 81003­3119


Parkside Building
821 North Main Street Ext.
Wallingford, CT 06492­2420


2055 Limestone Road, Suite 200
Wilmington, DE 19808­5532

District of Columbia

1012 14th Street, N.W.
9th Floor
Washington, DC 20005­3410


5830 142nd Avenue North
Suite B (34620)
P.O. Box 7950
Clearwater, FL 34618­7950
813­842­5459 (Pasco City)
813­535­5522 (Pinellas County)
813­854­1154 (Hills, Tampa)
813­957­0093(Sarasota, Manatee)
Toll free: 800­525­1447 (Hernando)

2710 Swamp Cabbage Court
Fort Myers, FL 33901­9333
900­225­5222 ($.95/min.)

7820 Arlington Expressway, #147
Jacksonville, FL 32211

16291 N.W. 57th Avenue
Miami, FL 33014­6709
900­225­5222 ($.95/min.)

4900 Bayou Blvd., Suite 112
Pensacola, FL 32597­1511

1950 Port St. Lucie Blvd., Suite 211
Port St. Lucie, FL 34952­5579

580 Village Blvd., Suite 340
West Palm Beach, FL 33409

1011 North Wymore Road, Suite 204
Winter Park, FL 32789­1736

204 North Jackson
Albany, GA 31706­3241

100 Edgewood Avenue, Suite 1012
Atlanta, GA 30303­3075

301 7th Street
P.O. Box 2085
Augusta, GA 30903­2085

208 13th Street
P.O. Box 2587 (31902­2587)
Columbus, GA 31901­2137

301 Mulberry Street, Suite 102
Macon, GA 31201

6606 Abercorn Street, Suite 108­C
Savannah, GA 31405­5817


1600 Kapiolani Blvd.
Suite 201
Honolulu, HI 96814­3801


1333 West Jefferson
Boise, ID 83702­5320

1575 South Blvd.
Idaho Falls, ID 83404­5926


330 North Wabash
Chicago, IL 60611
900­225­5222 ($.95/min.)

3024 West Lake
Peoria, IL 61615­3770

810 East State Street, 3rd Floor
Rockford, IL 61104­1001
900­225­5222 ($.95/min.)


722 West Bristol Street
Suite H­2 (46514­2988)
P.O. Box 405
Elkhart, IN 46515­0405

4004 Morgan Avenue
Suite 201
Evansville, IN 47715­2265

1203 Webster Street
Fort Wayne, IN 46802­3493

4189 Cleveland Street
Gary, IN 46408

22 E. Washington St., Suite 200
Indianapolis, IN 46204­3584

207 Dixie Way North, Suite 130
South Bend, IN 46637­3360


852 Middle Road, Suite 290
Bettendorf, IA 52722­4100

505 5th Avenue, Suite 615
Des Moines, IA 50309­2375

505 6th Street, Suite 417
Sioux City, IA 51101

501 Southeast Jefferson, Suite 24
Topeka, KS 66607­1190

328 Laura
P.O. Box 11707­1190
Wichita, KS 67211

410 West Vine Street, Suite 280
Lexington, KY 40507­1616

844 South Fourth Street
Louisville, KY 40203­2186


1605 Murray Street, Suite 117
Alexandria, LA 71301­6875

2055 Wooddale Blvd.
Baton Rouge, LA 70806­1546

3038 Park NE, Suite 204
Houma, LA 70360­6354

100 Huggins Road (70506)
P.O. Box 30297
Lafayette, LA 70593­0297

3941­L Ryan Street 70605)
P.O. Box 7314
Lake Charles, LA 70606­7314

141 Desiard Street, Suite 808
Monroe, LA 71201­7380

1539 Jackson Avenue, Suite 400
New Orleans, LA 70130­5843

3612 Youree Drive
Shreveport, LA 71105­2122


812 Stevens Avenue
Portland, ME 04103­2648


2100 Huntingdon Avenue
Baltimore, MD 21211­3215
900­225­5222 ($.95/min.)


20 Park Plaza, Suite 820
Boston, MA 02116­4344

293 Bridge Street, Suite 320
Springfield, MA 01103­1402

32 Franklin Street (01608­1900)
P.O. Box 16555
Worchester, MA 01608­1900

40 Pearl, N.W., Suite 354
Grand Rapids, MI 49503

30555 Southfield Road
Suite 200
Southfield, MI 48076­7751

2706 Gannon Road
St. Paul, MN 55116­2600


4500 155 N. Suite 287 (39211)
P.O. Box 12745
Jackson, MS 39236­2745


306 E. 12th Street, Suite 1024
Kansas City, MO 64106­2418

12 Sunnen Drive, Suite 121
St. Louis, MO 63143

205 Park Central East, Suite 509
Springfield, MO 65806­1326


3633 O Street, Suite 1
Lincoln, NE 68510­1670

2237 North 91st Court
Omaha, NE 68134­6022


1022 East Sahara Avenue
Las Vegas, NV 89104­1515

991 Bible Way (89502)
P.O. Box 21269
Reno, NV 89515­1269

New Hampshire

410 South Main Street
Suite 3
Concord, NH 03301­3483

New Jersey

400 Lanidex Plaza
Parsippany, NJ 07054­2797

1721 Route 37, East
Toms River, NJ 08753­8239

1700 Whitehorse-Hamilton Square
Suite D­5
Trenton, NJ 08690­3596

16 Maple Avenue
P.O. Box 303
Westmont, NJ 08108­0303

New Mexico

2625 Pennsylvania, NE
Suite 2050
Albuquerque, NM 87110­3657

308 North Locke
Farmington, NM 87401­5855

201 N. Church, Suite 330
Las Cruces, NM 88001­3548

New York

346 Delaware Avenue
Buffalo, NY 14202­1899
900­225­5222 ($.95/min.)

266 Main Street
Farmingdale, NY 11735­2618
900­225­5222 ($.95/min.)

257 Park Avenue, South
New York, NY 10010­7384
900­225­5222 ($.95/min.)

847 James Street, Suite 200
Syracuse, NY 13202­2552
900­225­522 ($.95/min.)

30 Glenn Street
White Plains, NY 10603­3213
900­225­5222 ($.95/min.)

North Carolina

1200 BB&T Building
Asheville, NC 28801­3418

5200 Park Road, Suite 202
Charlotte, NC 28209­3650
3608 West Friendly Avenue

Greensboro, NC 27410­4895

3125 Poplarwood Court
Suite 308
Raleigh, NC 27604­1080

Eden Place
8366 Drena Drive (28673)
P.O. Box 69
Sherrils Ford, NC 28673­0069

500 West 5th Street, Suite 202
Winston-Salem, NC 27101­2728


222 W. Market Street
Akron, OH 44303­2111

1434 Cleveland Avenue, N.W. (44703)
P.O. Box 8017
Canton, OH 44711­8017

898 Walnut Street
Cincinnati, OH 45202­2097

2217 East 9th Street, Suite 200
Cleveland, OH 44115­1299

1335 Dublin Street, #30­A
Columbus, OH 43215­1000

40 West Fourth Street, Suite 1250
Dayton, OH 45402­1828

112 North West High Street (45801)
P.O. Box 269
Lima, OH 45802­0269

425 Jefferson Avenue, Suite 909
Toledo, OH 43604­1055

600 Mahoning Bank Building
P.O. Box 1495
Youngstown, OH 44501­1495


17 South Dewey
Oklahoma City, OK 73102­2400

6711 South Yale, Suite 230
Tulsa, OK 74136­3327


333 SW Fifth Avenue, Suite 300
Portland, OR 97204


528 North New Street
Bethlehem, PA 18018­5789

29 E. King Street, Suite 322
Lancaster, PA 17602­2852
900­225­5222 ($.95/min.)

1930 Chestnut Street
P.O. Box 2297
Philadelphia, PA 19103­0297
900­225­5222 ($.95/min.)

300 6th Avenue, Suite 100­UL
Pittsburgh, PA 15222­2511

129 N. Washington Avenue (18503­2204)
P.O. Box 993
Scranton, PA 18501­0993

Puerto Rico

1608 Bori Street (00927­6100)
San Juan, PR 00927­6100

Rhode Island

120 Lavan Street
Warwick, RI 02887­1071

South Carolina

2330 Devine Street (29205)
P.O. Box 8326
Columbia, SC 29202­8326

307­B Falls Street
Greenville, SC 29601­2829

1601 North Oak Street
Suite 101
Myrtle Beach, SC 29577­1601


P.O. Box 1178 TCA
Blountville, TN 37617­1178

1010 Market Street, Suite 200
Chattanooga, TN 37402­2614

2633 Kingston Pike, Suite 2 (37919)
P.O. Box 10327
Knoxville, TN 37939­0327

6525 Quall Hollow, Suite 410 (38120)
P.O. Box 17036
Memphis, TN 38178­0036

414 Union Street, Suite 1830
Nashville, TN 37219­1778


3300 S. 14th Street, Suite 307
Abilene, TX 79605­5052

1000 South Polk (79101­3408)
P.O. Box 1905
Amarillo, TX 79105­1905

2101 So. IH35, Suite 302
Austin, TX 78741­3854

476 Oakland Avenue (77701­2011)
P.O. Box 2988
Beaumont, TX 77704­2988

4346 Carter Creek Parkway
Bryan, TX 77802­4413

216 Park Avenue
Corpus Christi, TX 78401

2001 Bryan Street, Suite 850
Dallas, TX 75201­3093
900­225­5222 ($95/min.)

State National Plaza, Suite 1101
El Paso, TX 79901

1612 Summit Avenue, Suite 260
Fort Worth, TX 76102­5978

5225 Katz Freeway, Suite 500
Houston, TX 77007
900­225­5222 ($.95/min.))

916 Main Street, Suite 800
Lubbock, TX 79401­3910

10100 County Road, 118 West
P.O. Box 60206
Midland, TX 79711­0206

3121 Executive Drive (76904)
P.O. Box 3366
San Angelo, TX 76902­3366

1800 Northeast Loop 410
Suite 400
San Antonio, TX 78217­5296

3600 Old Bullard Road, #103­A(75701)
P.O. Box 6652
Tyler, TX 75711­6652

6801 Sanger Avenue, Suite 125 (76710)
P.O. Box 7203
Waco, TX 76714­7203

609 International Blvd. (78596)
P.O. Box 69
Weslaco, TX 78599­0069

4245 Kemp Blvd., Suite 900
Wichita Falls, TX 76308­2830


1588 South Main Street
Salt Lake City, UT 84115­5382

(Contact Boston office)
800­4BBB­811 (802­Vermont only)


11903 Main Street
Fredericksburg, VA 22408

3608 Tidewater Drive
Norfolk, VA 23509­1499

701 East Franklin, Suite 712
Richmond, VA 23219­2332

31 West Campbell Avenue
Roanoke, VA 24011­1301


1401 N. Union, #105
Kennewick, WA 99336­3819

4800 South 188th Sreet, Suite 222 (98188)
P.O. Box 68926
Sea Tac, WA 98168­0926
900­225­5222 ($4 call)

East 123 Indiana, Suite 106
Spokane, WA 99207­2356

32 North 3rd Street, Suite 410
P.O. Box 1584
Yakima, WA 98901


740 North Plankinton Avenue
Milwaukee, WI 53203­2478

Corporate Consumer Contacts

This section will help you resolve a complaint about a service or product. First, be sure to go back to the place where you bought the product or service. Try to resolve the complaint with the seller. If that does not work, the next step is to write or call the company's headquarters.

This section lists the names and addresses of more than 650 corporate headquarters and, in many cases, the name of the person to contact. Many listings also include toll free "800" numbers. Additionally, TDD (Telecommunications Devices for the Deaf) numbers, made available by a number of companies, are in bold type.

In some Cases, you will see a company name or brand name listed with the instructions to see another company listed elsewhere in this section, for example, "Max Factor, see Procter and Gamble." This means that questions about Max Factor products should be directed to the consumer contact at Procter and Gamble. Also, if a company has changed its name recently or is popularly known by another name, you will be directed to the company name listed.

If you do not find the product name in this section, check the product label or warranty for the name and address of the manufacturer. Public libraries also have information that might be helpful. The Standard & Poor's Register of Corporations, Directors and Executives; Trade Names Directory; Standard Directory of Advertisers; and Dun & Bradstreet Directory are four sources that list information about most firms. If you cannot find the name of the manufacturer, the Thomas Register of American Manufacturers lists the manufacturers of thousands of products.

Remember, to save time, first take your complaint back to where you bought the product. If you contact the company's headquarters first, the consumer contact probably will direct you back to the local store where you made the purchase.

Anna Wright
AAMCO Transmissions, Inc.
One Presidential Boulevard
Bala Cynwyd, PA 19004­1034
Toll free: 800­523­0401

Consumer Affairs
AETNA Life and Casualty
151 Farmington Avenue
Hartford, CT 06156
Toll free outside CT: 800­US­AETNA

AJAY Leisure Products, Inc.
1501 East Wisconsin Street
Delavan, WI 53115
Fax: 414­728­5521
Toll free: 800­558­3276

Susan Mach
Director of Consumer Affairs
295 North Maple Avenue
Basking Ridge, NJ 07920

Customer Service
Ace Hardware Corp.
2200 Kensington Court
Oak Brook, IL 60521

Airwick Industries, Inc.
see Reckitt & Colman, Inc.

Andrea Cohan, Senior Manager
Customer Response Center
Alamo Rent A Car
P.O. Box 22776
Ft. Lauderdale, FL 33335
Toll free: 800­445­5664

Manager, Consumer Affairs
Alaska Airlines
P.O. Box 68900
Seattle, WA 98168
206­431­7286 (consumer affairs)
206­431­7428 (cargo/freight claims)
206­431­7425 (baggage claims)
206­431­3753 (refunds/lost ticket applications)

Consumer Relations Department
Alberto Culver Co.
2525 Armitage Avenue
Melrose Park, IL 60160

Consumer Affairs Department
Allied Van Lines
P.O. Box 4403
Chicago, IL 60680
Fax: 708­717­3123
Toll Free: 800­470­2851
Internet: alliedvan.net

Customer Relations
Allstate Insurance Co.
2775 Sanders Road
Northbrook, IL 60062

Denise R. Yates
Manager, Customer Relations
Aloha Airlines
P.O. Box 30028
Honolulu, HI 96820
Toll free: 800­803­9454

Dixie Trout
Vice President of Consumer Relations
Amana Refrigeration, Inc.
Amana, IA 52204
Toll free: 800­843­0304 (product questions)

Relations--Passenger Services
America West Airlines
4000 East Sky Harbor Boulevard
Phoenix, AZ 85034
Toll free: 800­235­9292

American Airlines, Inc.
P.O. Box 619612 MD 2400
DFW International Airport, TX 75261­9612

Approved Auto Repair
American Automobile Association
Mailspace 15
1000 AAA Drive
Heathrow, FL 32746­5063
(written complaints only)

American Cyanamid Co.
see Lederle Consumer Health

Consumer Relations
American Express Co.
777 American ExpressWay
Fort Lauderdale, FL 33337
Toll free: 800­528­4800 (green card inquiries)
Toll free: 800­327­2177 (gold card inquiries)
Toll free: 800­525­3355 (platinum card inquiries)

Customer Service
American Family Publishers
P.O. Box 62000
Tampa, FL 33662
Toll free: 800­AFP­2400

Sue Holiday
Consumer Correspondent
American Greetings Corp.
One American Road
Cleveland, OH 44144
216­252­7300, ext. 1281
Toll free: 800­321­3040

Consumer Affairs Department
American Home Food Products, Inc.
5 Giralda Farms
Madison, NJ 07940
Toll free: 800­544­5680

Ronald J. Fojtlin, Manager
World Wide Fitting Dept.
American Standard, Inc.
P.O. Box 6820
Piscataway, NJ 08855­6820
Toll free: 800­223­0068
Toll free: 800­980­6170

Judith Barker
Vice President, Public, Government and Investor Relations
American Stores Co.
P.O. Box 27447
Salt Lake City, UT 84127­0447
Toll free: 800­541­2863

Anthony L. Fera
Director, Consumer Administration
American Tourister, Inc.
91 Main Street
Warren, RI 02885
Toll free: 800­635­5505

Operations Department
America's Favorite Chicken Co.
6 Concourse Parkway
Suite 1700
Atlanta, GA 30328­5352

225 West Randolph Street, Room 30­D
Chicago, IL 60606
Toll free: 800­244­4444

Richard Smith, Manager
Customer Relations and Consumer Affairs
Amoco Oil Co.
200 East Randolph Drive
Chicago, IL 60601
Toll free: 800­333­3991
Fax: 312­616­0889

Martha Tancil
Director, Customer Satisfaction Service Center
Washington Union Station
60 Massachusetts Avenue, N.E.
Washington, DC 20002
Toll free: 800­USA­RAIL
(reservations and information)

Robin Koop
Director, Distributor/Customer Services
Amway Co.
7575 East Fulton Road
Ada, MI 49355
TDD toll free: 800­548­3878

Greg Hubbard
Manager, Customer and Product Services
Andersen Windows, Inc.
100 Fourth Avenue North
Bayport, MN 55003

Craig Hetterscheidt
Manager, Consumer Relations
Anheuser­Busch, Inc.
One Busch Place
St. Louis, MO 63118­1852
Toll free: 800­342­5283 (consumer call center)

Financial Relations
Aon Corp.
123 North Wacker Drive
Chicago, IL 60606

Customer Relations Department
Apple Computer, Inc.
20525 Mariani Avenue
Cupertino, CA 95014
Toll free: 800­776­2333
(complaints and questions)
Toll free: 800­538­9696 (dealer information)

Aramis, Inc.
see Estee Lauder Companies

Customer Service
Arizona Mail Order
3740 East 34th Street
Tucson, AZ 85713
Fax: 520­750­6755

Arm & Hammer
see Church & Dwight Co., Inc.

Mandy Hamilton
Consumer Relations Administrator
Armorall Products Corp.
6 Liberty
Aliso Viejo, CA 92656
Toll free: 800­747­4104

Armour Swift Eckrich
2001 Butterfield Road
Downers Grove, IL 60515
Toll free: 800­325­7424
(Eckrich nutrition)

Fred Fuest
Manager, Consumer Affairs
Armstrong Tire Division
Pirelli/Armstrong Tire Corporation
500 Sargent Drive
New Haven, CT 06536
Toll free: 800­243­0167

Bonnie Muehling
Manager, Consumer Affairs
Armstrong World Industries
P.O. Box 3001
Lancaster, PA 17604
Toll free: 800­233­3823

Gary Tramiel
Vice President of Dealer Sales
Atari Video Game Systems
455 S. Milhilda Avenue
Sunnyvale, CA 94086

April Peterson
Manager, Customer Relations
Atlantic Richfield Co.
ARCO Products Co.
1055 W. 7th Street
Los Angeles, CA 90017
Toll free: 800­322­2726

Glen Dunkerson, Vice President
Customer Service
Atlas Van Lines
P.O. Box 509
Evansville, IN 47703­0509
Toll free: 800­252­8885

Automobile Magazine
see K­III

Barbara Pearson
Manager, Customer Service
Avis Rent-A-Car System
4500 S. 129th East Avenue
Tulsa, OK 74134­3802
Toll free: 800­352­7900

Avon Fashions, Inc.
see Newport News, Inc.

Lynn Baron, Director
Consumer Information Center Avon Products, Inc.
9 West 57th Street
New York, NY 10019
Toll free: 800­367­2866


Frederick J. Wilson, General Counsel
Bacardi-Martini USA, Inc.
2100 Biscayne Boulevard
Miami, FL 33137
Toll free: 800­BACARDI

Bali/Sara Lee Intimate Apparel
Sara Lee Corporation
3330 Healy Drive
P.O. Box 5100 (23113)
Winston-Salem, NC 27103
Toll free: 800­225­4872

Corporate Communications
Bally Entertainment
8700 West Bryn Mawr
Chicago, IL 60631

Customer Relations #3538
Bank of America, NT & SA
Box 37000
San Francisco, CA 94137

Paul J. Layden, Senior Vice President
Public and Investor Relations
The Bank of New York Company, Inc.
48 Wall Street, 16th Floor
New York, NY 10286

Barnett Banks, Inc.
P.O. Box 40789
Jacksonville, FL 32231

Bill Pegram
Director of Quality Assurance
R.G. Barry Corp.
8000 IH 10 West, Suite 1500
San Antonio, TX 78230
Fax: 210­366­1092

Bass Pro Shop
1935 South Campbell
Springfield, MO 65898
Toll free: 800­BASS­PRO
Fax: 417­873­5060
TDD: 800­442­5788

Eddie Bauer Customer Service
P.O. Box 3700
Seattle, WA 98124­3700
Toll free: 800­426­6253

Darla J. Elkin
Manager, Regulatory and Consumer Affairs
Contact Lens Care Products
OTC Health Care Products
Bausch and Lomb
Personal Products Division
1400 North Goodman Street
Rochester, NY 14692
Toll free: 800­553­5340

Janice Glerum
Director, Customer Service
Contact Lenses
Bausch and Lomb
Contact Lens Division
1400 North Goodman Street
Rochester, NY 14609
Toll free: 800­552­7388

Ethel Killenbeck
Manager, Consumer Affairs
Eyewear Division
Bausch and Lomb
P.O. Box 478
Rochester, NY 14692­0478
Toll free: 800­343­5594

Consumer Relations
Bayer Corp.
36 Columbia Road
Morristown, NJ 07962­1910
Toll free: 800­331­4536
(Sterling Health, Glenbrook,
Winthrop Consumer Products)

Customer Service
L.L. Bean, Inc.
Casco Street
Freeport, ME 04033­0001
Toll free: 800­341­4341
TDD toll free: 800­545­0090

Customer Service Department
Bear Creek Corp.
2518 South Pacific Highway
P.O. Box 299
Medford, OR 97501

Beatrice Cheese, Inc.
Cheese Division
770 North Springdale Road
Waukesha, WI 53186
Fax: 414­782­5738

Charles F. Baer, President
Consumer Products Division
Becton Dickinson and Co.
One Becton Drive
Franklin Lakes, NJ 07417
Fax: 201­884­5487

Beech Holdings Corp.
see Budget Rent-A-Car Corp.

Beiersdorf, Inc.
P.O. Box 5529
Norwalk, CT 06856­5529
Toll free outside CT: 800­233­2340

BellSouth Communications
(Southern Bell and South Central Bell)
Consumer Affairs Manager
600 North 19th Street, 24th Floor
Birmingham, AL 35203
Toll free: 800­346­9000
(Bell South Products)
TDD toll free: 800­251­5325

Keith Card, Director
Marketing and Public Relations
Benihana of Tokyo
8685 Northwest 53rd Terrace
Miami, FL 33166
Toll free: 800­327­3369

Adair Sampogna
Director, Consumer Communications
Best Foods
CPC International, Inc.
P.O. Box 8000 International Plaza
Englewood Cliffs, NJ 07632

Peggy Yoder
Manager, Customer Service
Best Western International
P.O. Box 42007
Phoenix, AZ 85080­2007
Toll free: 800­528­1238

Consumer Relations Department
BIC Corp.
500 Bic Drive
Milford, CT 06460

Birds Eye
see General Foods

Floyd Coonce
Manager, Consumer Assistance and Information
Black and Decker
Household Products
6 Armstrong Road
Shelton, CT 06484
Toll free: 800­231­9786

Consumer Services
Black and Decker Power Tools
626 Hanover Pike
Hampstead, MD 21074
Toll free: 800­762­6672

Blockbuster Entertainment Corp.
One Blockbuster Plaza
Ft. Lauderdale, FL 33301

Lori Hunt
Customer Affairs Representative
Block Drug Company, Inc.
257 Cornelison Avenue
Jersey City, NJ 07302
Fax: 201­434­5739
Toll free outside NJ: 800­365­6500

Customer Service Department
Bloomingdale's by Mail, Ltd.
475 Knotter Drive
P.O. Box 593
Cheshire, CT 06410­9933
Toll free: 800­777­0000 (mail order)
Fax: 203­271­5321

Blue Bell, Inc.
see Wrangler

Consumer Affairs
Blue Cross and Blue Shield Association
1310 G Street, N.W., 12th Floor
Washington, DC 20005
Fax: 202­626­4833

Karen Braswell
Marketing Director
P.O. Box 240239
Charlotte, NC 28224
704­527­2675, ext. 3226
Toll free: 800­366­9921

Consumer Response Department
Borden, Inc.
180 East Broad Street
Columbus, OH 43215
Fax: 616­225­7680

Boyle-Midway Household Products, Inc.
see Reckitt & Colman, Inc.

Stephanie Whelan
Manager, Consumer Affairs
Bradlees Discount Department Stores
One Bradlees Circle
P.O. Box 9015
Braintree, MA 02184­9015

Breck Hair Care Products
see The Dial Corp.

Consumer Affairs
Bridgestone/Firestone, Inc.
P.O. Box 7988
Chicago, IL 60680­9534
Toll free: 800­367­3872

Customer Service
Brights Creek
5000 City Lane Road
Hampton, VA 23661

Carla Navello
Manager, Consumer Affairs
Bristol-Myers Products
1350 Liberty Avenue
Hillside, NJ 07205
Toll free: 800­468­7746

Robert Laverty
Director, Public Affairs
Bristol-Myers Squibb Pharmaceutical Group
P.O. Box 4000
Princeton, NJ 08543­4000
Toll free: 800­332­2056

Brita, USA
see Clorox Co.

Customer Relations
British Airways
75­20 Astoria Blvd.
Jackson Heights, NY 11370

Dianne Hall
Consumer Services Administrator
Brown-Forman Beverage Co.
P.O. Box 1080
Louisville, KY 40201
Toll free: 800­753­1177

Consumer Care Information
Brown Group, Inc.
P.O. Box 354
St. Louis, MO 63166
Toll free: 800­766­6465
Fax: 314­854­4274

Consumer Affairs
Budget Gourmet
P.O. Box 10
Boise, ID 83707
Toll free: 800­488­0050

Customer Relations
Budget Rent-A-Car Corp.
P.O. Box 111580
Carrollton, TX 75011­1580
Toll free: 800­621­2844

Investor Service Center
Bull & Bear Group, Inc.
11 Hanover Square
New York, NY 10005
Toll free: 800­847­4200

Manager, Customer Relations
Bulova Watch Co.
26­15 Brooklyn Queens Expressway
Woodside, NY 11377
718­204­3300 (consumer relations)
718­204­3222 (service)

Monroe Milstein, President
Burlington Coat Factory Warehouse Corp.
1830 Route 130 North
Burlington, NJ 08016

Burlington Hosiery
see Kayser-Roth Corp.

Public Relations
Burlington Industries
3330 West Friendly Avenue
Greensboro, NC 27420
Fax: 910­379­4504

Glaxo Wellcome Co.
5 Moore Drive
Research Triangle Park, NC 27709


Ray Faiola, Director
CBS Broadcast Group
Audience Services
524 West 57th Street
New York, NY 10019

Consumer Affairs Department
CIBA Self-Medication, Inc.
581 Main Street
Woodbridge, NJ 07095
Fax: 908­602­6612

CIBA Corp.
Plant Protection
410 Swing Road
Greensboro, NC 27409
Toll free: 800­334­9481

CIBA Corp.
Pharmaceuticals Division
556 Morris Avenue
Summit, NJ 07901­1398
TDD: 908­277­3226

CIBA Vision Corp.
11460 Johns Creek Parkway
Duluth, GA 30136
Toll free: 800­227­1524, ext. 4435 (consumer relations)

Customer Service
CIE America
2701 Dow Avenue
Tustin, CA 92580
Toll free: 800­877­1421, ext. 4260

CIE Terminals
see CIE America

Mark A. Whiter
Director, Customer Services
CIGNA Property and Casualty Companies
1601 Chestnut Street
Philadelphia, PA 19192

Consumer Affairs Department
CPC International Inc.
International Plaza
Box 8000
Englewood Cliffs, NJ 07632
Fax: 201­894­2126

Neil Dinerman
President and Chairman of the Board
C&R Clothiers
8660 Hayden Place
Culver City, CA 90232
Fax: 310­839­7480

see QVC Network

Customer Relations Department
One CVS Drive
Woonsocket, RI 02895­9988
Fax: 401­762­6949
Toll free: 800­555­4771

Cabela's, Inc.
812 13th Avenue
Sidney, NE 69160­8888
Toll free: 800­237­8888

Cadbury Beverages, Inc,
see Motts, USA

Caloric Modern Maid Corp.
see Amana Refrigeration, Inc.

Holly Masclans
Manager, Consumer Response and Information
Campbell Soup Co.
Campbell Place
Camden, NJ 08103­1799
Fax: 609­342­6449
Toll free: 800­257­8443

Susan Read
Quality Control Manager
Winery Operations
Canandaigua Wine Co.
116 Buffalo Street
Canandaigua, NY 14424
Fax: 716­394­4839

Customer Relations Department
Canon U.S.A., Inc.
One Canon Plaza, Bldg. C
Lake Success, NY 11042
Toll free: 800­828­4040

Audience Information
Capitol Cities/ABC, Inc.
77 West 66th Street
New York, NY 10023

Marcia King-Gamble
Director, Guest Relations
Carnival Cruise Lines
3655 Northwest 87th Avenue
Miami, FL 33178­2428
Toll free: 800­438­6744

James Witz
Customer Relations Manager
Carrier Air Conditioning Co.
P.O. Box 4808
Syracuse, NY 13221
Toll free: 800­227­7437

Bryant Heating and Air Conditioning
Toll free: 800­428­4326

Day & Night Heating and Air Conditioning
Toll free: 800­428­4326

Payne Heating and Air Conditioning
Toll free: 800­428­4326

Carte Blanche
see Diners Club International

Consumer Relations Department
Carter-Wallace Inc.
1345 Avenue of the Americas
New York, NY 10105

Retail Operations
20 Batterson Park Road
Farmington, CT 06032­2502
(written inquiries only)

Customer Service Department
Casio, Inc.
570 Mount Pleasant Avenue
Dover, NJ 07801
Toll free: 800­962­2746

Ceridian Contact Center
Ceridian Corp.
8100 34th Avenue South
Bloomington, MN 55425

Ron Dohr
Customer Service Supervisor
Champion Spark Plug Co.
P.O. Box 910
Toledo, OH 43661

Suzanne Vallebuona
Coordinator, Consumer Relations and Training
Chanel, Inc.
9 West 57th Street, 44th Floor
New York, NY 10019­2790
Fax: 212­752­1851

Chase Manhattan Bank
270 Park Avenue
New York, NY 10017

Consumer Products Division
Chattem, Inc.
1715 West 38th Street
Chattanooga, TN 37409
Toll free outside TN: 800­745­2429

Walter Dabek
Director, Consumer Information
Cheesebrough-Pond's, USA
55 Merritt Boulevard
Trumbull, CT 06611
Toll free: 800­243­5804

ChemLawn Services Corp.
see TruGreen Limited Partnership

W.P. Howell, Supervisor
Dealer and Consumer Affairs
Chevron Products Co.
P.O. Box H
Concord, CA 94524
Toll free: 800­962­1223

Guest Relations
Chi-Chi's, Inc.
10200 Linn Station Road
Louisville, KY 40223
Fax: 502­429­6243

Chuck E. Cheese
see ShowBiz Pizza Time, Inc.

Nancy Sevinsky
Consumer Professional Relations
Church & Dwight Company, Inc.
469 North Harrison Street
Princeton, NJ 08540­7648
Toll free: 800­524­1328

Church's Fried Chicken, Inc.
see America's Favorite Chicken Co.

Cincinnati Microwave
One Microwave Plaza
Cincinnati, OH 45249­9502
Toll free: 800­433­3487

Circuit City Stores, Inc.
9950 Mayland Drive
Richmond, VA 23233
Toll free: 800­627­2274

Dinah Jacobs
Corporate Director of Customer Satisfaction and Quality
599 Lexington Avenue, 24th Floor
New York, NY 10043

Tina Sherritt, Executive Secretary
Citizen Watch Co. of America, Inc.
8506 Osage Avenue
Los Angeles, CA 90045
Toll free: 800­321­1023

Jeanne D. Matson
Consumer Affairs Dept.
Clairol, Inc.
300 Park Avenue South
New York, NY 10010
Voice/TDD toll free: 800­223­5800
Voice/TDD toll free: 800­HISPANA (Spanish)

Clinique Laboratories, Inc.
see Estee Lauder Companies

Sandy Stewart
Manager, Consumer Services
Clopay Building Products Co.
312 Walnut Street, Suite 1600
Cincinnati, OH 45202­4036
Toll free: 800­225­6729

Susan Silva
Consumer Services Manager
Clorox Co.
1221 Broadway
Oakland, CA 94612­1888
Toll free: 800­292­2200 (laundry brands)
Toll free: 800­537­2823 (charcoal and food brands)
Toll free: 800­227­1860 (household surface cleaners)
Toll free: 800­426­6228 (insecticides)
Toll free: 800­242­7482 (water purification systems)

Consumer Affairs Department
Club Med Sales, Inc.
40 West 57th Street
New York, NY 10019

Amanda Pace, Director
Industry and Consumer Affairs
The Coca-Cola Co.
P.O. Drawer 1734
Atlanta, GA 30301
Toll free: 800­438­2653
TDD toll free: 800­262­2653

Corporate Office
Coldwell Banker Corp.
339 Jefferson Road
Parsippany, NJ 07054
Toll free: 800­733­6629

Jan M. Guifarro
Associate Director, Consumer Response
Colgate, Palmolive, Mennen Co.
300 Park Avenue
New York, NY 10022
Toll free: 800­228­7408

Corporate Office
Collins & Aikman Products Co.
P.O. Box 32665
Charlotte, NC 28232

Gregory Barstead
President, Life/Health
Colonial Penn Group, Inc.
399 Market Street, 5th Floor
Philadelphia, PA 19181
Toll free: 800­523­1700 (auto customer service)
Toll free: 800­523­2800 (homeowner customer service)
Toll free: 800­523­4000 (health customer service)
Toll free: 800­523­9100 (life customer service)

Columbia House
A Division of SONY Music Entertainment, Inc.
P.O. Box 4450
New York, NY 10101­4450
Toll free: 800­457­0500 (records and tapes)
Toll free: 800­457­0866 (videos)

Teresa C. Infantino
Executive Vice President
Combe Inc.
1101 Westchester Avenue
White Plains, NY 10604­3597
Toll free: 800­431­2610

Combined Insurance Co. of America
see Aon Corp.

Customer Relations Department
Compaq Computer Corp.
P.O. Box 692000
Houston, TX 77269­2000
Toll free: 800­345­1518

Comprehensive Care Corp.
16305 Swingley Ridge Drive
Suite 100
Chesterfield, MO 63017
Toll free: 800­678­2273

Brian Quigley
Director of Warranty Administration and Control
Congoleum Corp.
3705 Quakerbridge Road
P.O. Box 3127
Mercerville, NJ 08619

Supervisors Department
Contempo Casuals
5433 West Jefferson Boulevard
Los Angeles, CA 90016

Customer Relations
Continental Airlines, Inc.
3663 North Sam Houston
Suite 500
Houston, TX 77032

Customer Relations
Converse, Inc.
One Fordham Road
North Reading, MA 01864­2680
Toll free: 800­428­CONS (2667)

Conwood Company, L.P.
813 Ridge Lake Blvd.
Memphis, TN 38120

Coors Brewing Co.
Consumer Information Center
Golden, CO 80401
Toll free: 800­642­6116

see Schering-Plough HealthCare Products, Inc.

Ron Almarode, Supervisor
Corning/Consumer Products
Corning Inc.
1300 Hopeman Parkway
Waynesboro, VA 22980
Toll free: 800­999­3436

Connie J. Shelby
Director, Consumer Affairs
Cosmair, Inc.
P.O. Box 98
Westfield, NJ 07091­9987
Toll free: 800­631­7358

Consumer Relations
Cotter & Company
8600 W. Bryn Mawr
Chicago, IL 60631­3505

Service Department
Craftmatic Organization, Inc.
2500 Interplex Drive
Trevose, PA 19053­6998
Toll free: 800­677­8200

Jenny Craig International
445 Marine View Avenue
Del Mar, CA 92014

Gail Compagnone
Manager, Consumer Relations
A.T. Cross Co.
One Albion Road
Lincoln, RI 02865
Toll free: 800­AT CROSS (282­7677)

Crown Books
3300 75th Avenue
Landover, MD 20785
Toll free: 800­831­7400

Peter Cammarata
Director, Sales and Marketing Operations
Cuisinarts Corp.
One Cummings Point Road
Stamford, CT 06904
609­426­1300 (in NJ)
Toll free outside NJ: 800­726­0190

Michelle Soucie
Special Assistant to the President for Consumer Affairs
Culligan International Co.
One Culligan Parkway
Northbrook, IL 60062

Marvin E. Eisenstadt, President
Cumberland Packing Corp.
Two Cumberland Street
Brooklyn, NY 11205

Customer Relations
Cunard Line
555 Fifth Avenue
New York, NY 10017
Toll free: 800­528­6273
Fax: 718­786­2350

Don Roth
Department Head, Customer Service
Current, Inc.
P.O Box 2559
Colorado Springs, CO 80901
Toll free: 800­525­7170


see Reckitt & Colman, Inc.

Cheryl Beck
Manager, Customer Service
DHL Corp.
1900 West University
Tempe, CA 85282

Dairy Queen
see International Dairy Queen

Eileen O'Gorman
Director, Consumer Relations
Dannon Co., Inc.
1111 Westchester Avenue
White Plains, NY 10604
(written inquiries only)

N. Shelby
Consumer Division
P.O. Box 15016
York, PA 17405­7016
Toll free: 800­288­6749

Terry Pitra, Manager
Guest Relations
Dayton's, Hudson's,
Marshall Field's Dept. Stores
Box 1197
700 Nicollet Mall
Minneapolis, MN 55402

Shareholder Services
Dean Witter, Discover & Co.
2 World Trade Center, 66th Floor
New York, NY 10048
Toll free: 800­733­2307

see R.G. Barry Corp.

Deere & Co.
John Deere Road
Moline, IL 61265­8098

Consumer Relations Department
Del Laboratories, Inc.
565 Broad Hollow Road
Farmingdale, NY 11735

Consumer Affairs
Del Monte Foods
P.O. Box 193575
San Francisco, CA 94119­3575
Toll free: 800­543­3090

Del Pharmaceuticals, Inc.
see Del Laboratories, Inc.

Public Relations
Delphi Auto Systems
General Motors Corp.
2401 Columbus Avenue
Mail Code 18­109
Anderson, IN 46016

Consumer Affairs
Delta Air Lines
Hartsfield Atlanta International Airport
Atlanta, GA 30320

Barbara Ashley, Assistant Manager
Product Service
Delta Faucets
P.O. Box 40980
Indianapolis, IN 46280

Denny's, Inc.
203 East Main Street
Spartanburg, SC 29319­0001

George Andrassy, Vice President
Research and Development
Dep Corp.
2101 East Via Arado
Rancho Dominguez, CA 90220­6189
Toll free: 800­367­2855

Julie Jason
Manager, Customer Service
DeVry, Inc.
1 Tower Lane
Oakbrook Terrace, IL 60181
Toll free: 800­225­8000

Marie Shubin
Consumer Information Center
The Dial Corp.
15101 N. Scottsdale Road
Scottsdale, AZ 85254
Toll free: 800­528­0849 (foods division)
Toll free: 800­45­PUREX (household and laundry division)
Toll free: 800­258­DIAL (personal care division)

Customer Relations
Diet Center, Inc.
395 Springdale Drive
Akron, OH 44333

Customer Relations Department
Digital Equipment Corp.
111 Powder Mill Road
Maynard, MA 01754
Toll Free: 800­332­4636

Customer Relations
Dillard Department Stores, Inc.
1600 Cantrell Road
Little Rock, AR 72201

Jim Scherman
Vice President, Customer Service
Diners Club International
183 Inverness Drive West
Englewood, CO 80112
Toll free: 800­234­6377
TDD: 303­643­2155

see Dean Witter, Discover & Co.

Helen Robinson
Manager, Consumer Response
Dole Packaged Foods
ATTN: Consumer Response Department
5795 Lindero Canyon Road
Westlake Village, CA 91362­4013
Toll free: 800­232­8888

Thomas S. Monaghan
President and CEO
Domino's Pizza, Inc.
P.O. Box 997
Ann Arbor, MI 48106­0997

Robert J. Posch, Jr.
Vice President, Legal Affairs
Doubleday Book & Music Clubs, Inc.
401 Franklin Avenue
Garden City, NY 11530­5806

Sharon Clark
Manager, Consumer Affairs
P.O. Box 68511
Indianapolis, IN 46268­0511
Toll free: 800­428­4795

Jim Ball, Vice President
Corporate Communications
Wynema Hamilton, Coordinator
Consumer Affairs
Dr Pepper/Cadbury
North America, Inc.

P.O. Box 655086
Dallas, TX 75265­5086

Customer Service Department
Walter Drake & Sons Inc.
Drake Building
Colorado Springs, CO 80940­0001

Jane Lagusch
Vice President
Drug Emporium, Inc.
155 Hidden Ravines Drive
Powell, OH 43065
614­548­7080, ext. 104

CIBA Consumer Pharmaceuticals
581 Main Street
Woodbridge, NJ 07095

Robert M. Rosenberg
Chairman of the Board
Dunkin Donuts of America/Baskin Robbins
P.O. Box 317
Randolph, MA 02368

Steven Wyanacek, Manager
Consumer Affairs and OE Service
Dunlop Tire Corp.
P.O. Box 1109
Buffalo, NY 14240­1109
Toll free: 800­548­4714

Customer Information Center
DuPont Co.
BMP/Reeves Mill
Wilmington, DE 19880­0010
Toll free: 800­548­4714

Consumer Affairs Department
Duracell USA
Division of Duracell, Inc.
Duracell Drive
Bethel, CT 06801
Toll free: 800­551­2355

Durkee-French Foods
see Reckitt & Colman, Inc.


John Vaeth
Eastman Kodak Co.
343 State Street
Rochester, NY 14650­0811
Toll free: 800­242­2424

Nancy J. Avino
Customer Service Representative
Eckerd Drug Co.
8333 Bryan Dairy Road
P.O. Box 4689
Clearwater, FL 34618

Customer Service
Edmund Scientific Co.
101 East Gloucester Pike
Barrington, NJ 08007­1380

Electrolux Corp.
2300 Windy Ridge Parkway
Suite 900
Marietta, GA 30067
Toll free: 800­243­9078

Customer Relations
Emery Worldwide
A CF Company
One Lagoon Drive
Redwood City, CA 94065
Toll free: 800­227­1981

Sonia Franklin
Director of Consumer Affairs
Encore Marketing International, Inc.
4501 Forbes Boulevard
Lanham, MD 20706
Toll free: 800­638­0930

Norman Braun
Vice President, Public Affairs
Encyclopaedia Britannica, Inc.
310 South Michigan Avenue
Chicago, IL 60604­4293

Labat R. Yancey
Vice President, Office of Consumer Affairs
P.O. Box 105139
Atlanta, GA 30348
Toll free: 800­685­1111

Carolann V. Mathews
Vice President, Customer Relations
Equitable Life Assurance Society
787 7th Avenue
New York, NY 10020

Retail Customer Service Department
Esprit de Corps
900 Minnesota Street
San Francisco, CA 94107­3000
Fax: 415­550­3960

Theresa Sullivan
Vice President, Consumer Relations
Estee Lauder Companies
767 Fifth Avenue
New York, NY 10153­0003

Francine Recine-Quinn
Corporate Manager, Consumer Affairs
Ethan Allen, Inc.
Ethan Allen Drive
Danbury, CT 06813
Fax: 203­743­8354
E-mail: ethanadv@ethanallen.com

Rick Gremer
Consumer Relations Manager
The Eureka Co.
1201 East Bell Street
Bloomington, IL 61701­6902
Toll free: 800­282­2886 (warranty center)

Bob Evans Farms, Inc.
3776 South High Street
Columbus, OH 43207
Toll free outside OH: 800­272­7675
Fax: 614­492­4949

Sharon L. Plummer
Consumer Assistance Manager
Exxon Company U.S.A.
P.O. Box 2180
Houston, TX 77252­2180
Toll free: 800­243­9966
Fax: 713­656­9745


Shawn McCormac
Family Circle Magazine
110 Fifth Avenue
New York, NY 10011

Consumer Affairs Department
Faultless Starch/Bon Ami Co.
1025 West Eighth Street
Kansas City, MO 64101­1200

Fayva Shoe Stores
see Morse Shoe, Inc.

Jean H. Ward-Jones, Manager
Quality and Procsss Improvement
Federal Express Corp.
P.O Box 727, Department 1845
Memphis, TN 38194­1845
Toll free: 800­238­5355
Fax: 901­395­4511

Paula S. Coffey
Consumer Affairs Assistant
Federated Department Stores
7 West Seventh Street
Cincinnati, OH 45202
Fax: 513­579­7185

Joan Garrison
Manager, Consumer Relations
Fieldcrest Cannon, Inc.
1271 Avenue of the Americas
New York, NY 20020
Toll free: 800­841­3336
(Fieldcrest Stores)
Toll free: 800­237­3209
(Cannon Stores)
Fax: 212­957­2533

Susan Alcorn, Director
Consumer, Government and Media Center
17000 Rockside Road
Cleveland, OH 44137­4390
Fax: 216­518­6188

Mary Luethmers
Customer Relations Manager
Fingerhut Corp.
11 McLeland Road
St. Cloud, MN 56395
Fax: 320­654­4858

L.A. Mann, Sr.
Director, Quality Assurance
First Brands Corp.
88 Long Hill Street
East Hartford, CT 06108
Toll free: 800­835­4523

Consumer Affairs Department
First Interstate Bank of California
707 Wilshire Blvd., W35­13
Los Angeles, CA 90017

Thomas J. Metz
Senior Vice President, Customer Services
Customer Relationship Center
First Union National Bank
100 Constitution Drive
Upper Darby, PA 19082­4603
Toll free: 800­225­5332
TDD: 610­734­5599
TDD toll free: 800­835­7721

Customer Service
First Union National Bank of Florida
P.O. Box 2870
Jacksonville, FL 32231­0010
Toll free: 800­735­1012

see SFS Corp.

Jeff Ortel
Director, Consumer Affairs
Fisher Price
636 Girard Avenue
East Aurora, NY 14052
Toll free: 800­432­5437
TDD toll free: 800­382­7470
Fax: 716­687­3494

Tamara Arenson
Special Consumer Services Manager
Florida Power and Light Co.
P.O. Box 029100
Miami, FL 33102­9100
Toll free: 800­397­6544
TDD toll free: 800­432­6554
Fax: 304­552­3792

April Reynolds
Customer Service Planning
Florist Transworld Delivery Associates (FTD)
29200 Northwestern Highway
P.O. Box 2227
Southfield, MI 48037­4077
Toll free: 800­669­1000

Phil Hurwitz
Customer Service
Florsheim Shoe Co.
130 South Canal Street
Chicago, IL 60606­3999
Toll free: 800­633­4988

Heeth Varnedoe, President
Flowers Industries, Inc.
P.O. Box 1338
Thomasville, GA 31799­1338
Fax: 912­226­1318

Scott R. Yablon
Vice President, Finance Administration
Forbes Inc.
60 Fifth Avenue
New York, NY 10011
Fax: 212­620­5199

George McKittrick
Customer Relations Manager
Foster & Gallagher, Inc.
6523 North Galena Road
Peoria, IL 61632
(Mon.-Fri., 8:30 a.m.­5 p.m.)
(Mon.--Fri. after 5:15 p.m.)

Rosemary Myers, Vice President
Customer Service/Operations
The Franklin Mint
U.S. Route One
Franklin Center, PA 19091
Toll free: 800­523­7622

Linda Yocum
Customer Service
Frank's Nursery and Crafts, Inc.
6501 East Nevada
Detroit, MI 48234
Fax: 313­366­5386

Customer Assistance Center
The Frigidaire Co.
P.O. Box 7181
Dublin, OH 43017­0781
Toll free: 800­451­7007

Joyce Wolfe
Office of Consumer Affairs
Friskies PetCare Co.
800 N. Grand Blvd.
Glendale, CA 91203

Janet Rosati
Director, Consumer Services
Fruit of the Loom, Inc.
One Fruit of the Loom Drive
Bowling Green, KY 42102­9015
502­782­5400 (customer service)
Fax: 502­781­0903

Marianne Salimbene
Associate Manager
Customer Service Department
Fuji Photo Film U.S.A., Inc.
400 Commerce Blvd.
Carlstadt, NJ 07072­3009
Toll free: 800­659­3854, ext. 2571 (toll free)
Fax: 201­507­2591

Customer Resource Center
Fuller Brush Co.
P.O. Box 1247
Great Bend, KS 67530­0729
Toll free: 800­523­3794
Fax: 316­793­4523


Customer Service
GTE Corp.
One Stamford Forum
Stamford, CT 06904
Toll free: 800­548­2389

Teddi Burris
Manager, Consumer Relations
Ernest & Julio Gallo Winery
P.O. Box 1130
Modesto, CA 95353
Fax: 209­579­8993

Jeannine Deming
Manager, Consumer Service Department
Lewis Galoob Toys, Inc.
500 Forbes Blvd.
San Francisco, CA 94080
Fax: 415­583­4996

Sheila Gibbons
Director, Public Affairs
Gannett Co., Inc.
1100 Wilson Blvd.
Arlington, VA 22234

General Electric Co.
For information on GE consumer products and services, call: GE ANSWER CENTER ® service
Toll free: 800­626­2000

Giselle Simmons
Manager, Consumer Response and Information Center
General Foods Corp.
250 North Street
White Plains, NY 10625
Toll free: 800­431­1001

(General Foods products)
General Host Corp.
P.O. Box 10045
Stamford, CT 06904

Sandy Weisenburger
Assistant Manager, Consumer Services
General Mills, Inc.
P.O. Box 1113
Minneapolis, MN 55440­1113
Toll free: 800­328­6787 (bakery products)
Toll free: 800­328­1144 (cereals)
Toll free: 800­222­6846 (Gorton's)
Toll free: 800­231­0308 (snacks)

Bob Dann
Customer Relations Manager
General Motors Acceptance Corp. (GMAC)
3044 West Grand Blvd., Room AX348
Detroit, Ml 48202
Toll free: 800­441­9234
TDD toll free: 800­TDD­GMAC

Joyce Bowman
Customer Service
General Tire Inc.
One General Street
Akron, OH 44329­0007
Toll free: 800­847­3349

Donna Leggate
Vice President Customer Service
316 Occidental Avenue, South
Suite 410
Seattle, WA 98104

Sales Department
Genesee Brewing Co., Inc.
445 St. Paul Street
Rochester, NY 14605

Georgia-Pacific Corp.
P.O. Box 105605
Atlanta, GA 30348­5605
Denise Irish (paper products)
Kathy Ziprik (building products)

Van Windes, Director
Gerber Products Co.
445 State Street
Fremont, MI 49413­1056
Toll free: 800­4­GERBER (24 hour breast feed advice)
Toll free: 800­828­9119 (baby formula)
Fax: 616­928­2723

Odonna Mathews
Vice President for Consumer Affairs
Giant Food Inc.
P.O. Box 1804
Department 597
Washington, DC 20013
TDD: 301­341­4327
Fax: 301­618­4968

Gibson Appliances
see The Frigidaire Co.

Beverly Smart
Manager, Consumer Affairs
Gillette Co.
P.O. Box 61
Boston, MA 02199

James Sainsbury
Manager, Product Regulation
The Glidden Co.
925 Euclid Avenue
Cleveland, OH 44115

Golden Grain Co.
4576 Willow Road
Pleasanton, CA 94588
Toll free: 800­421­2444

A.L. Finley, Director
Consumer Relations
Goodyear Tire & Rubber Co.
1144 East Market Street
Akron, OH 44316
TDD: 216­796­6055
Fax toll free: 800­321­2136

Michael Legrand
Senior President of Operations
Gordon's Jewelers
A Subsidiary of Zale Corporation
901 West Walnut Hill Lane
Irving, TX 75038­1003
Fax: 214­580­5286

Christine Cusumano
Consumer Affairs Specialist
P.O. Box 50108
San Ramon, CA 94583­0808
Toll free: 800­225­2883
Fax: 510­355­3535

Julie Churchill
Manager, Customer Relations
Greyhound Lines, Inc.
P.O. Box 660362
Dallas, TX 75266­0362

Gabby Rios
Customer Services
Guess? Inc.
1444 South Alameda Street
Los Angeles, CA 90021
Toll free: 800­394­8377

Guinness Import Co.
Six Landmark Square
Stamford, CT 06901­2704
Toll free: 800­521­1591
Fax: 203­847­4109


Marti Johnson
Director of Client Relations
H&R Block, Inc.
4410 Main Street
Kansas City, MO 64111­9986
Toll free: 800­829­7733

see Clorox Co.

Don Freberg
Manager of Consumer Affairs
Hallmark Cards, Inc.
P.O. Box 419034
Kansas City, MO 64141­6034
Toll free: 800­425­6275

John Schultz
Manager, Customer Services
Halston Borghese, Inc.
767 5th Avenue, 49th Floor
New York, NY 10153

see L'eggs

Cathy Teixeira
Customer Services
Hanover-Direct Inc.
340 Poplar Street
Hanover, PA 17333­9989
Fax: 717­633­3199
Consumer Relations Department

Hartz Mountain Corp.
400 Plaza Drive
Secaucus, NJ 07094

Bonnie Fisher
Supervisor, Consumer Affairs
Hasbro, Inc.
P.O. Box 200
Pawtucket, RI 02862­0200
Toll free: 800­255­5516
Toll free: 800­242­7276

Hathaway Shirts
see Warnaco Men's Apparel

Tom Wise
Marketing Manager
Heath Co.
Benton Harbor, MI 49022
Fax: 616­925­2898

Donna Elliott
Manager, Consumer Affairs
Heinz U.S.A.
P.O. Box 57
Pittsburgh, PA 15230
Fax: 412­237­5922

Paula Cisar
Manager, Consumer Affairs Department
Helene Curtis, Inc.
325 North Wells Street
Chicago, IL 60610­4713
Toll free: 800­682­8301
Fax: 312­661­2787

Mindy Soleman
Manager, Consumer Relations
Hershey Foods Corp.
100 Crystal A Drive
Hershey PA 17033

Frank Gonzalez, Manager
Manager, Customer Relations
Hertz Corp.
225 Brae Blvd.
Park Ridge, NJ 07656­0713
Toll free: 800­654­3131 (reservations)
TDD toll free: 800­654­2280
Fax: 201­307­2644

Doug Moore, Manager
Direct Marketing Organization
Hewlett-Packard Co.
19310 Prune Ridge Avenue
Mail Stop 49AU25
Copertino, CA 95014­0604
Toll free: 800­752­0900
Fax: 408­345­8178

Daniel Dinell
Director, Staff Service
Hilton Hotels Corp.
9336 Civic Center Drive
Beverly Hills, CA 90209­5567

Mike Rudman
Vice President, Human Resources
Hit or Miss
100 Campanelli Parkway
Stoughton, MA 02072
Fax: 617­297­7268

Bruce Schoenogge
Director of Marketing
Hitachi Home Electronics (America), Inc.
3890 Steve Reynolds Blvd.
Norcross, GA 30093
Toll free: 800­241­6558

Mary Briend
Customer Information Manager
Hoechst Marion Roussel
North American Headquarters
P.O. Box 9627
Kansas City, MO 64134­0627
Toll free: 800­552­3656

Randall Smith
Manager, Worldwide Sales
Holiday Inn Worldwide
Three Ravenia Drive
Suite 2000
Atlanta, GA 30346

Bill Sanders
Director, Consumer Affairs
Home Depot Inc.
2727 Paces Ferry Road, N.W.
Atlanta, GA 30339
Toll free: 800­553­3199

Corporate Communications Manager
Home Shopping Network
P.O. Box 9090
Clearwater, FL 34618­9090
Toll free: 800­284­3900
Fax: 813­572­5801

Ray Gwin, Manager
Consumer Affairs
Residential Division­MN 272164
Honeywell, Inc.
Honeywell Plaza
P.O. Box 524
Minneapolis, MN 55440­0524
Toll free: 800­468­1502

Larry Calder
Manager of Consumer Response Center
Hoover Co.
101 East Maple
North Canton, OH 44720
Toll free: 800­944­9200

Terry Gradite
Customer Service Division
The Horchow Collection
111 Customer Way
Irving, TX 75039
Toll free: 800­395­5397

Cheryl Cook
Director, Consumer Affairs
Hormel Foods Co.
One Hormel Place
Austin, MN 55912­9989
Toll free: 800­523­4635

Kevin Koesters
Consumer Relations
Huffy Bicycle Co.
P.O. Box 1204
Dayton, OH 45401
Toll free: 800­872­2453
Fax: 513­865­2835

Customer Relations
Humana Inc.
500 West Main Street
P.O. Box 1438
Louisville, KY 40201­1438

Hunt-Wesson, Inc.
P.O. Box 4800
Fullerton, CA 92634­4800

Chris Buzanis
Director, Quality Assurance
Hyatt Hotels & Resorts
200 West Madison Street
39th Floor
Chicago, IL 60606
Toll free: 800­228­3336


IBM International Services Center
300 East Valencia
Tucson, AZ 85706
Toll free: 800­426­3333

Illinois Bell
see Ameritech

Stephen Powell
Government Affairs Manager
Indiana Bell
251 North Illinois Street
Room 1680
Indianapolis, IN 46204

Integra International
5200 Keller Springs Road
Suite 1131
Houston, TX 75248

Dean Peters
Communications Department Manager
International Dairy Queen, Inc.
P.O. Box 39286
7505 Metro Blvd.
Minneapolis, MN 55439­0286


Michael Bomba
Customer Service Manager
5000 City Line Road
Hampton, VA 23661

Jim Bennett
Customer Relations Manager
JVC Company of America
107 Little Falls Road
Fairfield, NJ 07004
Toll free: 800­252­5722
Fax: 201­808­3351

Carolyn Calkins
Manager, Customer Service
Jackson & Perkins Nursery Stock
2518 South Pacific Highway
Medford, OR 97501
Toll free: 800­348­3222
Fax: 800­242­0329

Ophelia R. Millon
Manager of Consumer Affairs
James River Corp.
P.O. Box 6000
Norwalk, CT 06856­6000
Toll free: 800­243­5384

Consumer Relations
Jockey International, Inc.
2300 60th Street
Kenosha, WI 53140
Fax: 414­658­4740

Public Relations
John Hancock Financial Services
P.O. Box 111
Boston, MA 02117
TDD: 619­572­9986

Virginia Mellace
Johnny Appleseed's, Inc.
30 Tozer Road
Beverly, MA 01915
Toll free: 800­767­6666
Johnson & Johnson Consumer Products, Inc.
199 Grandview Road
Skillman, NJ 08558

Claudia Hunter
Subscription Department
Johnson Publishing Co., Inc.
820 South Michigan Avenue
Chicago, IL 60605
312­322­9200 (written complaints only)

Tom Conrardy
Director, Consumer Resource Center
S.C. Johnson and Sons
1525 Howe Street
Racine, WI 53403
Toll free: 800­558­5252

Howard Johnson, Inc.
3400 N.W. Grand Avenue
Phoenix, AZ 85017

Kaaryn Denig
Vice President
Advertising and Marketing
Jordache Enterprises, Inc.
1411 Broadway
New York, NY 10018
Toll free: 800­289­5326


Brian Beckwith
President of Special Interest Magazine Group
717 5th Avenue
New York, NY 10022

Lisa Brown
Manager, Customer Service
K-mart Corp.
3100 West Big Beaver Road
Troy, MI 48084

Wayne Wilson
Manager, Customer Relations
Karastan Rugmill
Division of Mohawk Industries, Inc.
P.O. Box 129
Eden, NC 27289

Rory J. Murphy
Senior Vice President, Operations
Carl Karcher Enterprises
1200 North Harbor Blvd.
P.O. Box 4349
Anaheim, CA 92803

Consumer Services
Kawasaki Motor Corp., U.S.A.
P.O. Box 25252
Santa Ana, CA 92799­5252

Consumer Relations Manager
Kayser-Roth Corp.
612 South Main Street
Burlington, NC 27215

Consumer Communications
Keebler Co., Inc.
One Hollow Tree Lane
Elmhurst, IL 60126

Linda J. Pell
Director, Consumer Affairs
Kellogg Co.
Battle Creek, MI 49016
Toll free: 800­962­1413

Robert A. Shower
Manager, Product Service
Kelly Springfield Tire Co.
12501 Willow Brook Road, S.E.
Cumberland, MD 21502­2599

Kelvinator Appliance Co.
see The Frigidaire Co.

Nancy Brebmar
Supervisor, Consumer Relations
Kemper National Insurance Co.
1 Kemper Drive
Long Grove, IL 60049­0001
Toll free: 800­833­0355

Bonnie Bolduc
Supervisor, Consumer Affairs
Kenner Products
P.O. Box 200
Pawtucket, RI 02862­0200
Toll free: 800­327­8264

Cindy Van Grinsven
Director, Consumer Services
Kimberly-Clark Corp.
P.O. Box 2020
Neenah, WI 54957­2020
Toll free: 800­544­1847

Kinetico, Inc.
10845 Kinsman Road
Newbury, OH 44065

Kingsford Products Co.
see Clorox Co.

Consumer Assistance Center
2000 M­63 North
Benton Harbor, MI 49022
Toll free: 800­422­1230

Denise Feglar
Assistant to the Senior Vice President
Public Relations and Communications
Calvin Klein Industries, Inc.
205 West 39th Street, 10th Floor
New York, NY 10018

Kodiak Smokeless Tobacco
see Conwood Co., L.P.

Kohler Co.
Mark Grunow
Manager, Consumer Affairs
Plumbing and Specialty Products
Alan Wilson
Manager, Sales Administration
Paul Schoelten
Manager, Service and Technical Publications
Kohler, WI 53044
ATTN: Consumer Response Center

Kraft, Inc.
Kraft Court
Glenview, IL 60025
Toll free: 800­323­0768

Judy Holland
Customer Relations Manager
Kroger Co.
1014 Vine Street
Cincinnati, OH 45202
Toll free: 800­632­6900

Rody Davenport, IV
President and C.O.O.
Krystal Co.
One Union Square
Chattanooga, TN 37402


Customer Service Department
LA Gear
2850 Ocean Park Blvd.
Santa Monica, CA 90405
Toll free: 800­786­7800

L&F Products
see Reckitt & Colman, Inc.

Customer Service
L.W.I. Holding Inc.
23279 Thomas Park
Beachwood, OH 44122
Toll free: 800­654­7817

see Playtex Family Products Group

Ann P. Gallaher
Manager of Consumer Services
La-Z-Boy Chair Co.
1284 North Telegraph Road
Monroe, MI 48162­3309

Lydie Botham
Director of Test Kitchens and Consumer Affairs
Land O'Lakes, Inc.
P.O. Box 116
Minneapolis, MN 55440­0116
Toll free: 800­328­4155

Customer Service
Land's End
Two Land's End Lane
Dodgeville, WI 53595
Toll free: 800­332­4700; 800­356­4444

Bill West
Vice President, Customer Service
Lane Furniture
East Franklin Avenue
P.O. Box 151
Altavista, VA 24517

275 Wildwood Street
Woburn, MA 01801
Toll free: 800­733­4666

Carol Manley/White Hall/Robins
Manager, Consumer Affairs
Lederle Consumer Health
1407 Cumming Drive
Richmond, VA 23220
Toll free: 800­282­8805

Tim Kellerman
Customer Service Team
Lee Apparel
9001 West 67th Street
Merriam, KS 66202

L'eggs Products
5660 University Parkway
Winston-Salem, NC 27105

Leichtung, Inc.
see L.W.I. Holding Inc.

Lennox Industries
P.O Box 799900
Dallas, TX 75379­9900

Consumer Services Dept.
Lever Brothers Co.
390 Park Avenue
New York, NY 10022­4698
Toll free: 800­598­1223

Levi Strauss & Co.
1155 Battery Street
San Francisco, CA 94111
Toll free: 800­USA­LEVI

Eleanor Eckardt
Vice President, Consumer Relations
Levitz Furniture Corp.
6111 Broken Sound Parkway, N.W.
Boca Raton, FL 33487­2799
Toll free: 800­631­4601

Customer Service
Levolor Home Fashion
4110 Premier Drive
High Point, NC 27265
Toll free: 800­LEVOLOR

David Hoffman
Assistant Vice President
Director of Corp. and Public Affairs
Liberty Mutual Insurance Group
175 Berkeley Street
Boston, MA 02117
Toll free: 800­225­2390

Customer Service
Lillian Vernon Corp.
2600 International Parkway
Virginia Beach, VA 23452
Toll free: 800­285­5555

Consumer Communications
Eli Lilly & Co.
Lilly Corporate Center
Indianapolis, IN 46285

Vice President
Financial and Public Relations
The Limited, Inc.
Three Limited Parkway
Columbus, OH 43230

Long John Silver's
315 S. Broadden
Lexington, KY 40508

see Cosmair, Inc.

Mike Loy
Customer Relations Manager
Lorillard Tobacco Co.
2525 East Market Street
P.O. Box 21688
Greensboro, NC 27420­1688
910­373­6669 (complaints)

Communications Department
Los Angeles Times
Times Mirror Square
Los Angeles, CA 90053

Judith Decker
Communications Manager
Lucky Stores, Inc.
P.O. Box 5008
San Leandro, CA 94577


Customer Services
381 Brooks Road
King of Prussia, PA 19406
Toll free: 800­523­1180;

Corporate Communications and Public Affairs
MCA Inc.
100 Universal City Plaza
Universal City, CA 91608­1085

Jane King
Senior Manager, Consumer Affairs
MCI Communications
1200 South Hayes Street, 11th Floor
Arlington, VA 22202
Toll free: 800­677­6580

Consumer Affairs Department
M&M/Mars, Inc.
High Street
Hacketstown, NJ 07840

MTV Networks
see Viacom International Inc.

Vice President
Customer Service
R.H. Macy & Co., Inc.
151 West 34th Street
New York, NY 10001

Consumer Services Manager
Mannington Mills, Inc.
P.O. Box 30
Salem, NJ 08079
Toll free: 800­356­6787

Professional Services Office
Manor Care Corp.
10770 Columbia Pike
Silver Spring, MD 20901
Toll free: 800­833­7696

Manville Corporation/Schuller International, Inc.
P.O. Box 5108
Denver, CO 80217­5108
Toll free: 800­654­3103

Corporate Customer Relations
Marine Midland Bank, N.A.
One Marine Midland Center
Buffalo, NY 14203

Marion Merrell Dow Inc.
see Hoechst Marion Roussel

Attention: Department 921.60
Consumer Affairs
Marriott Corp.
One Marriott Drive
Washington, DC 20058

Karen Filler, CLU
Director of Customer Relations
Massachusetts Mutual Insurance Co.
1295 State Street
Springfield, MA 01111
Toll free: 800­828­4902

MasterCard International
(contact issuing bank)
Toll free: 800­826­2181
(lost or stolen cards or questions about the MasterCard system)

Anthony Lopes, President
Matsushita Services Co.
50 Meadowlands Parkway
Secaucus, NJ 07094

Gail Carpentar
Director, Consumer Affairs
Mattel Toys, Inc.
333 Continental Blvd.
El Segundo, CA 90245­5012
Toll free: 800­524­TOYS

Max Factor
see Procter & Gamble Co.

Consumer Affairs
Maxicare Health Plans, Inc.
1149 South Broadway
Los Angeles, CA 90015

Maxwell House
see General Foods

James F. Harner
Senior Vice President
Customer Service and Operations
May Department Stores Co.
611 Olive Street
St. Louis, MO 63101

Lori L. Wren
Manager, Consumer Relations
Maybelline Inc.
P.O. Box 372
Memphis, TN 38101­0372
Toll free: 800­944­0730

Customer Service Department
Mayflower Transit, Inc.
P.O. Box 107
Indianapolis, IN 46206
Toll free: 800­428­1234

Mary Randisi
Director, Consumer Affairs
McCormick & Co., Inc.
211 Schilling Circle
Hunt Valley, MD 21031
Toll free: 800­632­5847

McCrory Stores, Inc.
2955 East Market Street
York, PA 17402

Beth Petersohn
Manager, Customer Satisfaction Department
McDonald's Corp.
Kroc Drive
Oak Brook, IL 60521

Customer Service Manager
McGraw-Hill, Inc.
1221 Avenue of the Americas
New York, NY 10020
Toll free: 800­262­4729

Consumer Services
McKee Foods Corp.
P.O. Box 750
Collegedale, TN 37315
Toll free: 800­522­4499

Vice President Manufacturing/TSO
McKesson Water Products Co.
3280 E. Foothill Blvd. #400
Pasadena, CA 91107

Consumer Affairs
McNeil Consumer Products Co.--
Johnson & Johnson

7050 Camp Hill Road
Fort Washington, PA 19034

Marshall Morton
Senior Vice President
Media General, Inc.
333 East Grace Street
Richmond, VA 23219

Nancy Little
Customer Service Representative
Meineke Discount Muffler
128 South Tryon Street, Suite 900
Charlotte, NC 28202

Yvette Harris
Manager, Customer Relations
Melitta USA, Inc.
17757 U.S. Highway 19 North
Suite 600
Clearwater, FL 34624
Toll free: 888­635­4882

Paul S. Videman
Executive Vice President (Retail Bank)
Mellon Bank Corp.
One Mellon Bank Center
Room 5135
Pittsburgh, PA 15258­0001

Consumer Affairs
Melville Corporation
1 Theall Road
Rye, NY 10580

Consumer Relations
Mem Company, Inc.
Union Street
Northvale, NJ 07647

Mennen Co.
see Colgate, Palmolive, Mennen Co.

Mentholatum Co., Inc.
1360 Niagara Street
Buffalo, NY 14213

Patricia Royer
Vice President, Consumer Affairs
Merck Medco Manage Care, Inc.
100 Summit Avenue
Montvale, NJ 07645
Fax: 201­358­5793

Service Department
3003 North Perkins Road
Stillwater, OK 74075

Service Department
Mercury Marine
P.O. Box 1939
Fond Du Lac, WI 54936­1939

M. J. Mosiniak
Manager, Customer Support
Merillat Industries
5353 West U.S. 223
Adrian, MI 49221

Customer Service Dept.
Merrill Lynch Pierce Fenner & Smith
265 Davidson Avenue, 4th Floor
Somerset, NJ 08873

Colleen Dahle-Hong
Consumer Affairs Analyst
22301 Industrial Blvd.
Hayward, CA 94541

Bruce C. Hemer
Director, Consumer Affairs
Metropolitan Life Insurance Co.
One Madison Avenue
Area 1­Z
New York, NY 10010­3690

Consumer Relations Dept.
Michelin Tire Corp.
P.O. Box 19001
Greenville, SC 29602
Toll free: 800­847­3435

Michigan Bell Telephone Co.
see Ameritech

Cindy Rosenbrook
Customer Service Manager
Michigan Bulb Co.
1950 Waldorf, N.W.
Grand Rapids, MI 49550
Fax: 616­435­9208

Louis Gergits
Manager, Consumer Relations
Midas International Corp.
225 North Michigan Avenue
Chicago, IL 60601
Toll free: 800­621­8545

Mid-Michigan Surgical Supply
595 North Avenue
Battle Creek, MI 19017
Toll free: 800­445­5820
Fax: 616­926­9650

Customer Service
Miles Kimball
41 West 8
Oshkosh, WI 54906
(written inquiries only)

Debra K. Wood
Consumer Service Coordinator
Milton Bradley Co.
443 Shaker Road
East Long Meadow, MA 01028
413­525­6411, ext. 2288
Fax: 413­525­1767

Charles Hoppe
National Manager, Consumer Service
Minolta Corp.
101 Williams Drive
Ramsey, NJ 07446
Fax: 201­825­7605

Help Line
Minwax, Inc.
10 Mountain View Road
Upper Saddle River, NJ 07458­1934
Toll free: 800­523­9299

Miracle Gro Products, Inc.
see Scotts Miracle Gro Products, Inc.

Consumer Relations
Mitsubishi Electronics America, Inc.
6100 Atlantic Blvd.
P.O. Box 5025
Norcross, GA 30071­1305
Toll free: 800­332­2119

Otis Williams
Customer Relations Manager
Mobil Oil Corp.
3225 Gallows Road
Fairfax, VA 22037
Toll free: 800­662­4592

R.D. Bahr
Credit Services Manager
Mobil Oil Credit Corp.
11300 Corporate Avenue
Lenexa, KS 66219­1385
Toll free: 800­225­9547

Customer Service
Monet Group Inc.
Crystal Brand Jewelry Group

Number Two Lonsdale Avenue
Pawtucket, RI 02860

General Information
Monsanto Co.
800 North Lindbergh Boulevard
St. Louis, MO 63167

Cindy Mace
Customer Relations Manager
Montgomery Ward
One Montgomery Ward Plaza, 9­S
Chicago, IL 60671
Toll free: 800­695­3553

Mark T. Beaudouin
Sr. Vice President and General Counsel
Morse Shoe Inc.
A Subsidiary of J. Baker, Inc.
555 Turnpike Street
Canton, MA 02021
Fax: 617­821­0614

Consumer Affairs
Morton International
Morton Salt Division
100 North Riverside Plaza
Chicago, IL 60606

Corporate Communications
Motorola, Inc.
1303 East Algonquin Road
Schaumburg, IL 60196
Fax: 708­576­7653

Darlene Stovall-Hendricks
Supervisor, Consumer Affairs
Motts, USA
6 High Ridge Park
Stamford, CT 06905
Fax: 203­968­5757
Toll free: 800­426­4891

George Smedley
Plant Manager
Murphy-Phoenix Co.
31900 Solon Road
P.O. Box 39670
Solon, OH 44139

Mutual Life Insurance Company of New York (MONY)
Glenpoint Center West
500 Frank W. Burr Blvd.
Teaneck, NJ 07666

Elizabeth Powell
Manager, Customer Relations
Mutual of Omaha Insurance Co.
Mutual of Omaha Plaza
Omaha, NE 68175
Fax: 402­351­2775


Audience Services
30 Rockefeller Plaza
New York, NY 10112

Linda Middleton
Customer Service Manager
NEC Technologies Inc.
1255 Michael Drive
Wood Dale, IL 60191­1094
Toll free: 800­366­9500

Sandra Lowe, Manager
Consumer Information Services
Nabisco Foods Group
100 DeForest Ave.
East Hanover, NJ 07936
Toll free: 800­NABISCO
Fax: 201­503­2202

William Towey
Senior Vice President, Theater Operations
National Amusements Inc.
200 Elm Street
Dedham, MA 02026
Fax: 617­329­4670

Mary McElroy-Mullvain
Manager, Consumer Affairs
National Car Rental System, Inc.
7700 France Avenue South
Minneapolis, MN 55435
Toll free: 800­468­3334

National Media Corp.
1700 Walnut Street
Philadelphia, PA 19103
Fax: 215­772­5018

James Jensen, Controller
National Presto Industries, Inc.
3925 North Hastings Way
Eau Claire, WI 54703­3703
Fax: 715­839­2122

Glenn W. Soden
Customer Relations Officer
Nationwide Insurance Companies
One Nationwide Plaza, 1­22­01
Columbus, OH 43215­2220
TDD toll free: 800­622­2421

Near East Food Products
797 Lancaster Street
Leominster, MA 01453
Toll free: 800­822­7423

Customer Service Department
P.O. Box 729080
Dallas, TX 75372
Toll free: 800­685­6695
Fax: 214­761­2650

Consumer Relations Department
Nestlé Beverage Co.
345 Spear Street
San Francisco, CA 94105

Office of Consumer Affairs
Nestlé Food Co.
P.O. Box 29055
Glendale, CA 91209­9055

Consumer Information Center
Nestlé Frozen, Refrigerated
& Ice Cream Companies, Inc.
P.O. Box 39487
Solon, OH 44139­0487

Office of Consumer Affairs
Nestlé USA, Inc.
P.O. Box 29055
Glendale, CA 91209­9055

Alene Lain
Consumer Affairs
Neutrogena Corp.
5760 West 96th Street
Los Angeles, CA 90045
Toll free outside CA: 800­421­6857
Fax: 310­337­5564

External Affairs
Nevada Bell
645 East Plumb Lane
Reno, NV 89520
TDD toll free: 800­356­4040

Edward C. Hall
President, New England Service Administration
The New England
501 Boylston Street
Boston, MA 02116

George Ittner
Chairman, CEO
New Hampton, Inc.
5000 City Line Road
Hampton, VA 23661

Customer Service
Newport News, Inc.
(formerly AVON Fashions)
5000 City Line Road
Hampton, VA 23661
Fax: 804­825­4161

Customer Service
News America Publishing, Inc.
Four Radnor Corporate Center
Radnor, PA 19088
Toll free: 800­866­1400
Fax: 610­687­6965

Customer Service Representative
Newsweek, Inc.
P.O. Box 403
Livingston, NJ 07039
Toll free: 800­631­1040 (subscriber service)
Fax: 201­335­5971

New Woman Magazine
see K­III

Barbara Fagnano
Assistant Vice President
New York Life Insurance Co.
51 Madison Avenue
New York, NY 10010
212­576­5081 (collect calls accepted)
Fax: 212­447­4180

New York Magazine
see K­III

Robert P. Smith, Manager
Advertising Acceptability Department
New York Times Co.
229 West 43rd Street
New York, NY 10036

Customer Service
Nexxus Products Co.
P.O. Box 1274
Santa Barbara, CA 93116­9976

Lynda Danovitz
Manager, Customer Advocacy
Niagara Mohawk Power Corp.
Dey's Centennial Plaza
401 South Salina Street
Syracuse, NY 13202
Fax: 315­460­7009

Consumer Services
Nike, Inc.
Nike/World Campus
1 Bowerman Drive
Beaverton, OR 97005
Toll free: 800­344­6453

Nine West Group
Corporate Headquarters
9 West Broad Street
Stamford, CT 06902

Nine West--Easy Spirit
One Eastwood Drive
Cincinnati, OH 45227­1197
Toll free: 800­285­9955

Nine West--Selby
One Eastwood Drive
Cincinnati, OH 45227­1197
Toll free: 800­284­9949

Nile Spice Foods
P.O. Box 20581
Seattle, WA 98102
Toll free: 800­265­6453

Consumer Services
Nintendo of America Inc.
4820 150th Avenue NE
Redmond, WA 98052
Toll free: 800­255­3700
B>TDD toll free: 800­422­4281

Julie Brown, Manager
Consumer Relations Department
Norelco Consumer Products Co.
A division of Philips Electronics
North America Corp.
1010 Washington Boulevard
P.O. Box 120015
Stamford, CT 06912­0015
Toll free: 800­243­7884
Fax: 203­975­1812

Roslyn DeTasquale
Marketing Servicing Manager
North American Watch Corp.
125 Chubb Avenue
Lyndhurst, NJ 07071
Fax: 201­460­3305

Customer Relations
Northwest Airlines
5101 Northwest Drive
St. Paul, MN 55111­3034
TDD toll free: 800­328­2298 (reservations)

Thomas W. Towers
Associate Director, Public Relations
Northwestern Mutual Life Insurance Co.
720 East Wisconsin Avenue
Milwaukee, WI 53202
Fax: 414­299­2463

Alice Kain-Moore
Manager, Customer Relations
Norwegian Cruise Line
95 Merrick Way
Coral Gables, FL 33134
Toll free: 800­327­7030

Mike Walsh
Director of Consumer Relations
Nu Tone, Inc.
Madison and Redbank Roads
Cincinnati, OH 45227

The NutraSweet Co.
Consumer Affairs
The Merchandise Mart, Suite 900
200 World Trade Center
Chicago, IL 60654
Toll free: 800­321­7254 (NutraSweet)
Toll free: 800­323­5316 (Equal)
Fax: 708­405­7790

Nutri/System Inc.
410 Horsham Road
Horsham, PA 10944

President's Help Line
Nynex/New York Telephone
1095 Avenue of the Americas
New York, NY 10036
Toll free in NY: 800­722­2300
TDD toll free in NY: 800­342­4181


Linda Compton
Manager, Consumer Affairs
Ocean Spray Cranberries Inc.
One Ocean Spray Drive
Lakeville/Middleboro, MA 02349
Toll free: 800­662­3263 Fax: 508­946­7720

Ohio Bell Telephone Co.
see Ameritech

O'Keefe & Merit Appliances
see The Frigidaire Co.

Mark Hartline
Director, Customer Service
Olan Mills, Inc.
4325 Amnicola Highway
P.O. Box 23456
Chattanooga TN 37422­3456
Toll free: 800­251­6323
Fax: 615­499­3864

Barbara Abe
Manager, Customer Support
Olympus America
2 Corporate Center Drive
Melville, NY 11747
Toll free: 800­622­6372
Fax: 516­844­5262

Denise Armstrong
Consumer Relations Supervisor
Oneida, Ltd.
The Telemarketing Center
Sherrill, NY 13461
Toll free: 800­877­6667

Merine Heberger
Manager, Consumer Affairs
Ore-Ida Foods, Inc.
P.O. Box 10
Boise, ID 83707
Toll free: 800­842­2401

see Rollins, Inc.

OSCO Drugs
see American Stores Co.

Henry Hegel
Director, Corporate Service
Outboard Marine Corp.
100 Sea Horse Drive
Waukegan, IL 60085
Fax: 847­689­5489

Owens Corning
World Headquarters
Fiberglas Tower
Toledo, OH 43659­0001


Customer Appeals Group
Pacific Bell
140 New Montgomery Street
San Francisco, CA 94105
Toll free in Ca: 800­791­6661
Toll free outside CA: 800­697­6547

Corporate Communications
Pacific Enterprises
555 W. 5th Street
Los Angeles, CA 90013
Fax: 213­244­8253

Pacific Telesis Group
see Pacific Bell

Robert Karem
Senior Vice President
Client Relations
PaineWebber Inc.
1000 Harbor Blvd., 8th Floor
Weehawken, NJ 07087
Toll free: 800­354­9103
Fax: 201­902­5795

see Matsushita Services Co.

Rick Bates
Vice President, Customer Operations
Paramount Publishing
200 Old Tappan Road
Old Tappan, NJ 07675
Fax: 201­767­4017

see Warner-Lambert Co.

Noreen MacConchic
Manager, Customer Relations
Pathmark Stores Inc.
301 Blair Road
Woodbridge, NJ 07095
Fax: 908­499­3072

Peidmont Airlines
see USAir

Customer Service
Pella Corp.
102 Main Street
Pella, IA 50219

Jane Cooper
Consumer Relations Manager
J.C. Penney Co., Inc.
P.O. Box 10001
Dallas, TX 75301­8212
Fax: 214­431­8792

Bill Hover
Manager, Customer Service
Pennzoil Products Co.
P.O. Box 2967
Houston, TX 77252­2967
Toll free: 800­990­9811

Peoples Drug Stores, Inc.
see CVS

Ellie Eng
Manager, Consumer Affairs
Pepperidge Farm, Inc.
595 Westport Avenue
Norwalk, CT 06851
Fax: 203­846­7278

Christine Jones
Manager, Public Affairs
Pepsi-Cola Co.
1 Pepsi Way
Somers, NY 10589­2201
Toll free: 800­433­2652
Fax: 914­767­7761

Lisa Nowak
Manager of Consumer Relations
Perdue Farms
P.O. Box 1537
Salisbury, MD 21802
Toll free outside MD: 800­442­2034
Fax: 410­543­3292

Lisa Druker
Marketing Division
The Perrier Group
777 West Putnam Avenue
Greenwich, CT 06830
Fax: 203­863­0256

Mark E. Wooley
Manager, Consumer Affairs
Pet Inc.
P.O. Box 66719
St. Louis, MO 63166­6719
Toll free: 800­325­7130

Pfizer Inc.
235 East 42nd Street
New York, NY 10017
Fax: 212­573­7851

Pharmacia and UpJohn Corp.
Consumer Products Division (over the counter)
Patient Information (prescriptions)
7000 Portage Road
Kalamazoo, MI 49001
Toll free: 800­253­8600

Susan A. Strausser
Supervisor, Consumer Affairs
Philip Morris Companies, Inc.
120 Park Avenue
New York, NY 10017
Toll free: 800­343­0975

Toni J. Honkisz
Corporate Quality Administrator
Philips Lighting Co.
200 Franklin Square Drive
P.O. Box 6800
Somerset, NJ 08875­6800

Public Relations
Phillips Petroleum Co.
16 Phillips Building
Bartlesville, OK 74004
Fax: 918­662­2075

see North American Watch Corp.

Pillsbury Co.
Consumer Response
P.O. Box 550
Minneapolis, MN 55440
Toll free: 800­767­4466

Al Segal, Division Manager
Customer Service
Pioneer Electronics Service, Inc.
P.O. Box 1760
Long Beach, CA 90810
Toll free: 800­421­1404
Fax: 301­952­2821

Bonnie Bolduc
Supervisor, Consumer Affairs
Consumer Affairs Dept.
P.O. Box 200
Pawtucket, RI 02862­0200
Toll free: 800­752­9755
Fax: 401­431­8464

Theresa B. Thomas
Manager, Consumer Affairs
Playtex Apparel, Inc.
P.O. Box 631
MS 1526
Dover, DE 19903­0631
Toll free: 800­537­9955

Playtex Family Products Corp.
215 College Rd.
P.O. Box 728
Paramus, NJ 07652
Toll free in NJ: 800­624­0825
Toll free outside NJ: 800­222­0453
Fax: 201­265­0630

Customer Care Center
Polaroid Corp.
201 Burlington Road
Bedford, MA 01730
(collect calls accepted within MA)
Toll free outside MA: 800­343­5000
Fax: 617­386­5605

Daisy Modernel
Consumer Relations Manager
Polo/Ralph Lauren Corp.
4100 Beechwood Drive
Greensboro, NC 27410
Toll free: 800­775­7656
Fax: 910­632­9097

see America's Favorite Chicken Co.

Premiere Magazine
see K­III

Prescriptives, Inc.
see Estee Lauder Companies

Princess Marcella
see Halston Borghese, Inc.

Princeton Pharmaceutical Products
see Bristol-Myers Squibb Pharmaceutical Group

Kathleen Fitzsimmons Braun
Manager, Consumer Services
Cosmetic and Fragrance Division
Procter & Gamble Co.
11050 York Road
Hunt Valley, MD 21030­2098
Toll free: 800­426­8374

Patti Shively
Associate Director, Consumer Relations
Procter & Gamble Co.
P.O. Box 599
Cincinnati, OH 45201­0599
(toll free numbers appear on all Procter & Gamble product labels)

see Pet Inc.

Diane Koken
General Counsel
Provident Mutual Life Insurance
1600 Market Street
P.O. Box 7378 Philadelphia, PA 19101
Toll free: 800­523­4681
Fax: 215­636­8166

Prudential Insurance Co. of America
Executive Offices
Prudential Plaza, 24th Floor
Newark, NJ 07101
Fax: 201­622­4729

Prudential Property & Casualty Co.
23 Main Street
P.O. Box 419
Holmdel, NJ 07733
Toll free: 800­437­5556

Patricia Lucey
Vice President, Client Relations
Prudential Securities Inc.
One New York Plaza
New York, NY 10292
Toll free: 800­367­8701
Fax: 212­778­2899

Patricia Kaufman
Director, Customer Operations
Publishers Clearing House
382 Channel Drive
Port Washington, NY 11050
Toll free: 800­645­9242
TDD toll free: 800­248­8670
Fax: 800­453­0272


QVC Incorporated
Goshen Corporate Park
1365 Enterprise Drive
West Chester, PA 19380
Toll free: 800­367­9444 (customer service)
Fax: 610­701­1138

Quaker Oats Co.
Consumer Response
P.O. Box 049003
Chicago, IL 60604­9003
Check product package for toll­free number or call: 312­222­7111

Steven Blum
Vice President, Corporate Relations
Quaker State Corp.
P.O. Box 989
Oil City, PA 16301
Toll free: 800­759­2525
Fax: 814­676­7030

see Matsushita Services Co.


Radio Shack
see Tandy Corp.
Office of Consumer Affairs
Pet Products Group Ralston Purina Co.
Checkerboard Square
St. Louis, MO 63164
Toll free: 800­778­7462

Patricia Rosafort
Supervisor, Customer Services
Readers Digest Association, Inc.
Pleasantville, NY 10570­7000
Toll freeL 800­431­1246
TDD toll free: 800­735­4327
Fax: 914­238­4559

Donna Carr
Consumer Relations Manager
Reckitt & Colman, Inc.
225 Summitt Avenue
Montvale, NJ 07645­1575
Toll free: 800­232­9665

Orville Redenbacher
see Hunt-Wesson, Inc.

Consumer Relations
Reebok International, Ltd.
100 Technology Center Drive
Stoughton, MA 02072
Toll free: 800­843­4444

Richard Jones
Customer Service Manager
The Regina Co.
P.O. Box 638
Long Beach, MS 39560
Toll free: 800­847­8336
Fax: 800­235­8750

Cass Carroll
Director of Consumer Relations
Reliance Insurance Co.
Four Penn Center Plaza
Philadelphia, PA 19103
Toll free: 800­441­1652
Fax: 215­864­4640

Consumer Affairs
Remco America, Inc.
8200 Thorn Drive
Wichita, KS 67226

Remington Arms
see DuPont Co.

Customer Relations Department
Remington Products Co.
60 Main Street
Bridgeport, CT 06004
Toll free: 800­736­4648

Customer Service
(Renaissance Hotels, Ramada outside the United States and New World Hotels in Asia)
Renaissance Hotels International
29800 Bainbridge Road
Cleveland, OH 44139

Linda H. Porter, Director
Revlon Consumer Information Center
P.O. Box 6113
Oxford, NC 27565
Toll free: 800­473­8566
Fax: 919­603­2953

Carol Owen, Director
Consumer Services
Reynolds Metals Co.
6603 West Broad Street
Richmond, VA 23230
Toll Free: 800­433­2244
Fax: 804­281­4530

Rhône-Poulenc Rorer Pharmaceuticals Inc.
see Ciba Self-Medication, Inc.

Richardson-Vicks, Inc.
see Procter & Gamble Co.

220 Donald Lynch Blvd.
Marlboro, MA 01752
Toll free: 800­343­9255
Fax: 508­624­4299

Jeanne Dorney
Customer Satisfaction Call Center Manager
Rodale Press, Inc.
33 East Minor Street
Emmaus, PA 18048
Toll free: 800­848­4735
Fax: 610­967­8964

Michael Baviello
Service Manager
Rolex Watch U.S.A. Inc.
665 Fifth Avenue
New York, NY 10022
Fax: 212­980­2166

Lawrence Beverley, Jr.
Manager, Customer Service
Rollins, Inc.
2170 Piedmont Road, N.E.
Atlanta, GA 30324

Joanne Taddeo
Manager, Customer Relations
Ross Laboratories
625 Cleveland Avenue
Columbus, OH 43215
Toll free: 800­227­5767
Fax: 614­624­7919

Larry Rothman, Director
Franchise Administration
Roto-Rooter Corp.
300 Ashworth Road
West Des Moines, IA 50265
Toll free: 800­575­7737
Fax: 515­223­4420

Roundup Lawn and Garden
see Greensweep

Dana Pillsbury, Marketing Secretary
Royal Oak Enterprises, Inc.
900 Ashwood Parkway, Suite 800
Atlanta, GA 30338
Toll free: 800­241­3955
Fax: 404­393­0313

Deborah Poole
Customer Service Manager
Royal Silk
800­A 31st Street
Union City, NJ 07087
Toll free: 800­962­6262

Royal Viking Line
see Cunard Line

Ruth A. Chambers
Supervisor, Consumer Services
Rubbermaid, Inc.
1147 Akron Road
Wooster, OH 44691­0800
330­264­6464, ext. 2619
Fax: 330­287­2751

Rustler Jeans
see Wrangler

Carol Yannone
Group Manager, Customer Service
Ryder Truck Rental
P.O. Box 020816
Miami, FL 33102­0816
Toll free: 800­327­7777
Fax: 305­593­4463


7 Eleven Food Stores
see The Southland Corp.

Customer Information Center
SFS Corp.
1200 West Artesia Blvd.
Compton, CA 90220
Toll free: 800­421­5013

Debra Lambert
Public Affairs Department Manager
Safeway Inc.
Oakland, CA 94660

Donna Lane Swaap
Manager of Corporate Customer Relations
Saks Fifth Avenue
12 East 49th Street, 3rd Floor
New York, NY 10021
Toll free: 800­239­3089
Fax: 212­940­5031

Sandoz Co.
Sandoz Pharmaceuticals Corp.
59 Route 10
East Hanover, NJ 07936

Sanyo Electric Inc.
see SFS Corp.

Sara Lee Corp.
Three First National Plaza
70 West Madison Street
Chicago, IL 60602­4260
Toll free: 800­621­5235
Fax: 312­726­3712

Watson Brooks
Manager, Consumer Relations
Schering-Plough HealthCare Products, Inc.
3030 Jackson Avenue
Memphis, TN 38151­0001
Toll free: 800­842­4090
Fax: 901­320­2954

see Schering-Plough HealthCare Products, Inc.

Penny Sass, Manager
Consumer Relations
Scott Paper Co.
Scott Plaza One
Philadelphia, PA 19113­1510
Toll free: 800­835­7268

Rose B. Zosuls, Consumer Affairs
Scotts Miracle Gro Products, Inc.
800 Port Washington Boulevard
Port Washington, NY 11050
Fax: 516­883­6563

Scudder Investor Information
Scudder Investor Services Inc.
160 Federal Street
Boston, MA 02110
Toll free: 800­225­5163
Fax: 800­821­6234

Jerri Stuckey
Alice Bauer
Consumer Relations
Joseph E. Seagram & Sons, Inc.
800 3rd Avenue
New York, NY 10022
Fax: 212­572­7946

Customer Service
Sealy Mattress Manufacturing Co.
1228 Euclid Avenue, 10th Floor
Cleveland, OH 44115
Fax: 216­522­1366

Donald Leibowitz
Customer Affairs Director
Seamans Furniture Co., Inc.
300 Crossways Park Dr.
Woodbury, NY 11797
Toll free: 800­445­2503

Customer Service
G.D. Searle and Co. Pharmaceuticals
P.O. Box 5110
Chicago, IL 60680
Toll free: 800­323­1603
Fax: 847­470­6633

Jerry Hauber
National Customer Relations Manager
Sears Merchandise Group
3333 Beverly Road--731CR
Hoffman Estates, IL 60179
Fax: 800­427­3049

Seiko Corporation of America
27 McKee Drive
Mahwah, NJ 07430

Select Restaurants, Inc.
30050 Chagrin Blvd.
Cleveland, OH 44124
Fax: 216­464­8565

Customer Service
Serta, Inc.
325 Spring Lake Drive
Itasca, IL 60143
Toll free: 800­426­0371
Fax: 708­285­9330

Seventeen Magazine
see K­III

see Dr Pepper/Seven-Up Companies, Inc.

Greg Vanzandt, General Manager
Customer Service
Sharp Electronics Corp.
1300 Naperville Drive
Romeville IL 60441

Customer Relations
The Sharper Image
650 Davis Street
San Francisco, CA 94111
Toll free: 800­344­5555
Fax: 415­391­1584

Credit Card Marketing Programs
Shell Oil Co.
Box 4650
Houston, TX 77252
Toll free: 800­248­4257

Product Information Department
Sherwin-Williams Co.
Paint Stores Group
101 Prospect Avenue, N.W.
Cleveland, OH 44115­1075

Shoppers Department
Shoney's Inc.
1717 Elm Hill Pike, Suite B3A
Nashville, TN 37210
Fax: 615­231­2604

Sue Oram
Assistant to the President
ShowBiz Pizza Time, Inc.
4441 W. Airport Freeway
Irving, TX 75062
Fax: 214­258­8545

Showtime Networks Inc.
see Viacom International Inc.

Deborah Slaughter
Manager, Consumer/Marketing Services
Simmons Co.
6424 Warren Drive
P.O. Box 2768
Norcross GA 30093
Toll free: 800­654­9258

Consumer Affairs Department
Sewing Products Division
Singer Sewing Co.
P.O. Box 1909
Edison, NJ 08818­1909
Toll free: 800­877­7762

Skaggs Co.
see American Stores Co.

Skoal Moist Smokeless Tobacco
see UST

Consumer Services Department
Slim*Fast Foods Co.
777 S. Flager Drive
West Tower, Suite 1400
West Palm Beach, FL 33401
Toll free: 800­223­1248

Law and Compliance Department
Smith Barney
388 Greenwich Street
New York, NY 10013
Toll free: 800­421­8609
Fax: 212­723­2184

Snapper Power Equipment
McDonough, GA 30253

Snapple Beverages
Consumer Response Center
333 W. Merrick Road
Valley Stream, NY 11580
Toll Free: 800­Snapple (762­7753)

Soap Opera Digest
Soap Opera Weekly
see K­III

Solar Nutritionals
see Thompson Medical Co., Inc.

Steffanie Sonnabend, President
Sonesta International Hotels Corp.
200 Clarendon Street
Boston, MA 02116
Fax: 617­421­5402

National Customer Relations
Sony Corp. of America
Sony Service Co.
One Sony Drive
Park Ridge, NJ 07656
Toll free: 800­282­2848

South Central Bell
see BellSouth Telecommunications

Southern Bell Corp.
see BellSouth Telecommunications

Janey Camacho
Manager, Customer Relations
The Southland Corp.
P.O. Box 711
Dallas, TX 75221­0711
Toll free: 800­255­0711
Fax: 904­636­1237

Jim Ruppel, Director
Customer Relations
Southwest Airlines
Love Field
P.O. Box 36611
Dallas, TX 75235­1611
TDD toll free: 800­533­1305 (reservations)

Corporate Communications
Southwestern Bell Corporation
175 East Houston
San Antonio, TX 78205
Fax: 210­351­2198

Shirley Brisbois
Manager, Consumer Relations
Spalding & Evenflo, Inc.
425 Meadow Street
P.O. Box 901
Chicopee, MA 01021­0901
Toll free: 800­225­6601
Fax: 413­536­1404

Speed Queen Co.
see Amana Refrigeration, Inc.

Customer Service Department
Spencer Gifts
6826 Black Horse Pike
Egg Harbor Township, NJ 08234
Toll free: 800­762­0419

Judith P. Luken
Director of Customer Satisfaction
Spiegel, Inc.
P.O. Box 927
Oak Brook, IL 60522­0927

Springs Industries Inc.
787 7th Avenue
New York, NY 10019
Toll free: 800­537­0115
Fax: 212­903­2115

David Thornhill
Executive Consumer Services
1603 LBJ Freeway, Suite 300
Dallas, TX 75234
Toll free: 800­347­8988
Fax: 214­405­6114

see Bristol-Myers Squibb Pharmaceutical Group

Jack Gauthier, Marketing Manager
Stanley Hardware
Division Stanley Works 480 Myrtle Street
New Britain, CT 06050
Toll free: 800­622­4393

Jim Stahly Public Relations Director
State Farm Mutual Automobile Insurance Co.
One State Farm Plaza
Bloomington, IL 61710
Fax: 309­766­6169

Sterling Health
see Bayer Corp.

J.P. Stevens
see WestPoint Stores

Consumer Relations
Stokley USA, Inc.
1055 Corporate Center Drive
P.O. Box 248
Oconomowoc, WI 53066­0248

Terry Vandewater
Director, Public Affairs
Stop & Shop Supermarket Co., Inc.
P.O. Box 1942
Boston, MA 02105

Matthew Cook
Director, Customer Relations
Strawbridge & Clothier
801 Market Street, 7th Floor
Philadelphia, PA 19107
Fax: 215­629­6475

Consumer Complaints
The Stroh Brewery Co.
9399 West Higgins Road
Rosemont, IL 60018

Consumer Affairs
Household Products P.O. Box 247
Laurel, MS 39441­0247
(written inquiries only)

Donna Samelson
Manager, Consumer Affairs
Sun-Diamond Growers of California
P.O. Box 1727
Stockton, CA 95201
Fax: 209­467­6257

Subscriber Service
Sunset Magazine
P.O. Box 56656
Boulder, CO 80322
Toll free: 800­777­0117
Fax: 303­661­1994

Supermarket General Corp.
see Pathmark Stores Inc.

Doug Williams, Customer Service
Swatch Watch USA
1817 William Penn Way
Lancaster, PA 17604
Toll free: 800­937­9282
Fax: 717­394­8580

The Swiss Colony
Customer Service
1112 Seventh Avenue
Monroe, WI 53566
Fax: 608­242­1001


Nancy Sperling, Supervisor
Consumer Affairs
3M Center, Building 225­5N­04
St. Paul, MN 55144­1000
Toll free: 800­364­3577
Fax: 612­736­3094

TJX Companies (T.J. Maxx)
Customer Service
770 Cochituate Road
Framingham, MA 01701
Toll free: 800­926­6299

National Consumer Assistance Center
TRW Information Services
P.O. Box 949
Allen, TX 75002­0949

TV Guide
see News America Publishing, Inc.

Customer Service
175 Beal Street
Hingham, MA 02043
Toll free: 800­992­9010
TDD toll free: 800­624­9179

Cindy Nothe
Manager, Consumer Services
P.O. Box 271
Palmer, MA 01069
Toll free: 800­523­0014
Fax: 800­289­3510

Lucille Frey
Director, Customer Relations
Tandy Corp./Radio Shack
600 One Tandy Center
Fort Worth, TX 76102
Fax: 817­390­3292

Tappan Appliance Co., Inc.
see The Frigidaire Co.

Guest Relations and Quality Assurance
Target Stores
33 South 6th Street
P.O. Box 1392
Minneapolis, MN 55440­1392

see Matsushita Services Co.

George White
Director, Consumer Affairs
Teledyne Water Pik
1730 East Prospect Road
Fort Collins, CO 80553­0001
Toll free: 800­525­2774
Fax: 970­221­8292

Cathy Laffin
Director, Customer Service
12233 West Olympic, Suite 140
Los Angeles, CA 90064­0780
Toll free: 800­421­2815
Fax: 310­207­5197

Corporate Communications
Tenneco, Inc.
1275 King Street
Greenwich, CT 06831

Consumer Affairs Department
Tetley, Inc.
100 Commerce Drive
P.O. Box 856
Shelton, CT 06484­0856
Toll free: 800­732­3027
Fax: 203­926­0876

W.D. Kistler
Manager, Customer Relations
P.O. Box 790001
Houston, TX 77094

Customer Service
Texas Instruments, Inc.
P.O. Box 6118
Temple, TX 76503­6118
817­774­6827 (technical support)
Toll free: 800­842­2737
Fax: 817­774­6074

Customer Service
Thom McAn Shoe Co.
67 Millbrook Street
Worcester, MA 01606­2804
Fax: 508­792­2908

Consumer Service
Thompson & Formby, Inc.
825 Crossover Lane, Suite 240
Memphis, TN 38117
Toll free: 800­FORMBYS

Consumer Services Department
Thompson Medical Co., Inc.
223 Lakeview Avenue
West Palm Beach, FL 33401­6112
Fax: 407­832­2297

Customer Service
Thrift Drug, Inc.
615 Alpha Drive
Pittsburgh, PA 15238
Toll free: 800­284­8212
Fax: 412­967­8992

Customer Service
Time Inc.
3000 University Drive Center
Tampa, FL 33612
Toll free: 800­541­1000
Fax: 813­979­6615

Time Warner Inc.
75 Rockefeller Plaza
New York, NY 10019

Customer Service
Timex Corp.
P.O. Box 2740
Little Rock, AR 72203­2740
Toll free: 800­448­4639
Fax: 570­370­5747

Barb Pendergast, Paul Hayles, Mike Benning, Dave Barsantee
Golf Division
National Consumer Relations
P.O. Box 965
Fairhaven, MA 02719
Toll free: 800­225­8500
Fax: 508­979­3910

Bonnie Fisher
Supervisor, Consumer Affairs
Tonka Products
P.O. Box 200
Pawtucket, RI 02861­0200
Toll free: 800­248­6652

Mary Elliott, Director
Communications and Public Affairs
The Toro Co.
8111 Lyndale Avenue South
Minneapolis, MN 55420

Customer Service
Toshiba America
Consumer Products, Inc.
82 Totowa Road
Wayne, NJ 07470
Toll free: 800­631­3811

Helen Baur
Consumer Affairs Manager
Totes, Inc.
10078 East Kemper Road
Loveland, OH 45140
Fax: 513­583­9948

Tourneau, Inc.
488 Madison Avenue
New York, NY 10022
Toll free outside NY: 800­223­1288

Carol Fuller
Corporate Spokesperson
Toys "R" Us
461 From Road
Paramus, NJ 07652
Fax: 201­262­8919

Bob Thomas
Manager, Control Center
Trak Auto
3300 75th Avenue
Landover, MD 20785
Toll free: 800­835­7300
Fax: 301­731­1470

Trane/CAC, Inc.
903581­3200 (residential)
608­787­2000 (commercial)

Trans Union Corp.
Regional Consumer Relations Centers
Fullerton, CA
1561 East Orangethorpe
Fullerton, CA 92631

Wichita, KS
8200 East 32nd Street, N
Wichita, KS 67226

Springfield, PA
760 West Sproul Road
Springfield, PA 19064

National Disclosure Center
P.O. Box 390
Springfield, PA 19064

S. Ahl
Staff Vice President-Customer Relations
Trans World Airlines, Inc.
110 South Bedford Road
Mt. Kisco, NY 10549
TDD toll free: 800­421­8480 (reservations)
Fax: 314­589­3626

J. David Dwyer
Second Vice President
Consumer Affairs
The Travelers Companies
One Tower Square Central Row East
Hartford, CT 06183­9079
203­277­3198 (executive line)
203­954­2382 (if executive line is busy)
Fax: 203­954­3956

True Value Hardware Stores
see Cotter & Co.

Barbara Catalano
Consumer Affairs Coordinator
Tsumara International, Inc.
300 Lighting Way
Secaucus, NJ 07096
Fax: 201­223­8282

Penny Lake
Supervisor, Consumer Services
P.O. Box 2353
Orlando, FL 32802­2353
Toll free: 800­858­7221
Fax: 407­847­1897

Terri Tingle
Vice President of Public Affairs
Turner Entertainment Networks
One CNN Center
P.O. Box 105366
Atlanta, GA 30348­5366

Patricia Arvidson
Consumer Correspondence Representative
Turtle Wax, Inc.
5655 West 73rd Street
Chicago, IL 60638­6211
Toll free: 800­323­9883
Fax: 708­563­4302

Judy Rowley
Director, Customer Service
Tyco Toys
P.O. Box 490
Portland, OR 97207
Toll free: 800­367­8926
Fax: 503­641­7736

Willie D. Barber
Manager, Consumer Relations
Tyson Foods
P.O. Box 2020
Springdale, AR 72765­2020
Toll free: 800­233­6332
Fax: 501­290­7930


Mary Kaup
Senior Supervisor, Customer Service
U­Haul International
Phoenix, AZ 85036­1120
Toll free: 800­528­0463
Fax: 602­263­6984

Alan Kaiser, Director
Corporate Communications
100 West Putnam Avenue
Greenwich, CT 06830

Union Fidelity Life Insurance Co.
see Aon Corp.

Jim Wilkins
Manager, Consumer Relations
Uniroyal Goodrich Tire Co.
P.O. Box 19001
Greenville, SC 29602­9001
Toll free: 800­521­9796
Fax: 864 458­6650

P.O. Box 500
Blue Bell, PA 19424­0001
Toll free: 800­328­0440
Customer Relations

United Airlines
P.O. Box 66100
Chicago, IL 60666
Toll free: 800­323­0710

Customer Relations
United Parcel Service of America, Inc.
55 Glenlake Parkway
Atlanta, GA 30328

United States Fidelity & Guarantee Co. (USF&G)
100 Light Street
Baltimore, MD 21202

Shirley Stewart
Director, Customer Service
United Van Lines, Inc.
One United Drive
Fenton, MO 63026
Toll free: 800­325­9980 (customer service)
Toll free: 800­325­9970 (claims)

Dawn Windholz
Supervisor, Customer Service
Unocal Corp.
17700 Castleton Street, Suite 500
City of Industry, CA 91748
Toll free: 800­527­5476 (problems with service stations)
Toll free: 800­944­7676 (credit cards)
Fax: 818­854­7100

The Upjohn Co.
see Pharmacia and UpJohn Corp.

Deborah Thompson
Director, Consumer Affairs
P.O. Box 1501
Winston­Salem, NC 27102­1501
Fax: 910­661­8187

U.S. Shoe Corp.
see Nine West

U.S. Sprint
see Sprint

Customer Response Center
Toll free: 800­255­6920
TDD toll free: 800­955­5833


Michael Cornett
Director, Customer Service
Valvoline Oil Co.
3499 Dabney Drive
P.O. Box 14000
Lexington, KY 40512
Toll free: 800­354­9061
Fax: 606­352­7918

Pat Jordan
Van Camp Seafood Co.
4510 Executive Drive, Suite 300
San Diego, CA 92121

Van Heusen Co.
1001 Frontier Road
Bridgewater, NJ 08807

Vanity Fair
640 Fifth Avenue
New York, NY 10019
Toll free: 800­366­8334

Hilary E. Condit
Vice President, Corporate Relations
Viacom, Inc.
1515 Broadway, 52nd Floor
New York, NY 10036

Vicorp Restaurants, Inc.
400 West 48th Avenue
Denver, CO 80216
Fax: 303­672­2673

Customer Relations
Visa USA, Inc.
P.O. Box 8999
San Francisco, CA 94128­8999
Fax: 415­432­4153
(Cardholders should always call issuing bank first.)

Consumer Affairs
Vons Companies, Inc.
P.O. Box 3338
Los Angeles, CA 90051


Customer Service Representative
Wagner Spray Tech Corp.
1770 Fernbrook Lane
Plymouth, MN 55447
Toll free: 800­328­8251

Customer Relations
Walgreen Co.
200 Wilmot Road
Deerfield, IL 60015
Toll free: 800­289­2273

Customer Relations
Wal-Mart Stores, Inc.
702 S.W. Eighth Street
Bentonville, AR 72716­0117

Rebecca Pierce
Consumer Affairs Manager
Wamsutta Pacific
1285 Avenue of the Americas
34th Floor
New York, NY 10019
Toll free: 800­344­2142

Wang Laboratories, Inc.
600 Technology Park< Drive
Billerca, MA 01821­4130
Toll free: 800­639­9264
Fax: 508­967­0829

Daniel Pruolx
Manufacturing Vice President
Warnaco Men's Apparel
10 Water Street
Waterville, ME 04901

Mitch Rosalsky, Director
Consumer Affairs Division
Warner-Lambert Co.
201 Tabor Road
Morris Plains, NJ 07950
Toll free: 800­223­0182
Toll free: 800­524­2624 (Parke Davis products/over-the-counter)
Toll free: 800­742­8377 (Schick razor)
Toll free: 800­562­0266 (EPT)
Toll free: 800­223­0182 (Warner-Lambert products)
Toll free: 800­524­2854 (Trident)
TDD toll free: 800­343­7805

Customer Service
Weider Health and Fitness
21100 Erwin Street
Woodland Hills, CA 91367
Fax: 818­704­5734

Consumer Affairs
Weight Watchers Food
P.O. Box 10
Boise, ID 83707
Toll free: 800­651­6000

see Dr Pepper/Seven-Up Companies, Inc.

Karen Wegmann
Executive Vice President
Corporate Community Development Group
Wells Fargo & Co.
420 Montgomery Street
MAC 0101­121
San Francisco, CA 94163
TDD: 916­322­1700

Susan Kosling
Consumer Relations Manager
Wendy's International, Inc.
P.O Box 256
Dublin, OH 43017­0256

Joanne Turchany
Manager of Consumer Information
West Bend Co.
400 Washington Street
West Bend, WI 53095

Karen Walters
Senior Operations Manager
Customer Service
Western Union Financial Services, Inc.
13022 Hollenberg Drive
Bridgeton, MO 63044

Jackie McWhorter
Consumer Affairs Coordinator
WestPoint Stores
P.O. Box 609
West Point, GA 31833­0609
Toll free: 800­533­8229

Customer Relations Department
Whirlpool Corp.
2303 Pipestone Road
Benton Harbor, MI 49022­2427
Toll free: 800­253­1301

White Westinghouse Appliances
see The Frigidaire Co.

Marc Seim
Manager, Consumer Affairs
Whitehall-Robins Health Care
1405 Cummings Drive
Richmond, VA 23261­6609
Toll free: 800­762­4672

Customer Service
100 North Point Street
San Francisco, CA 94133
Toll free: 800­541­1262

C.H. McKellar
Executive Vice President
Winn Dixie Stores Inc.
Box B
Jacksonville, FL 32203

Steven R. Evenson
Service Operations Manager
Winnebago Industries
P.O. Box 152
Forest City, IA 50436­0152

Winthrop Consumer Products
see Bayer Corp.

Corporate Communications
Wisconsin Bell
722 North Broadway, 13th Floor
Milwaukee, WI 53202­4396
Toll free: 800237­8576
TDD toll free in WI: 800­242­9393

Customer Service
F.W. Woolworth Co.
233 Broadway
New York, NY 10279­0001

Customer Service
World Book Educational Products
101 Northwest Point Blvd.
Elk Grove Village, IL 60007­1192
Toll free: 800­621­8202

Pam Daugherty
Consumer Relations
P.O. Box 21488
Greensboro, NC 27420

Barbara Zibell
Consumer Affairs Administrator
Wm. Wrigley Jr. Co.
410 North Michigan Avenue
Chicago, IL 60611


Customer Relations
Xerox Corp.
100 Clinton Avenue South
Rochester, NY 14644


Lindsey Foster
Manager, Customer Relations
Yamaha Motor Corp.
6555 Katella Avenue
Cypress, CA 90630­5101
Fax: 714­761­7559

Lori L. Wren
Manager, Consumer Relations
The Yardley Limited Co.
P.O. Box 372
Memphis, TN 38101­0372
Fax: 901­320­5132


Laura Moore
Vice President
Zale Corp.
901 West Walnut Hill Lane
Irving, TX 75038­1003
Fax: 214­580­5523

Consumer Affairs
Zenith Electronics Corp.
1000 Milwaukee Avenue
Glenview, IL 60025­2493
Toll free: 800­488­8129

Penny Flanagen
Customer Service Supervisor
Zenith Packard Bell
8285 West 3500 South
Magna, UT 84044
Toll free: 800­227­3360
Fax: 708­808­4468

Car Manufacturers If you have a problem with a car purchased from a local dealer, first try to work it out with the dealer. If the problem is not resolved, contact the manufacturer's regional or national office. Many of these are listed in this section.

If you still cannot resolve your problem, contact one of the third-party dispute resolution programs. The list of these programs begins on page 68. Be sure to contact your local or state consumer agency to see if your state offers state-run dispute resolution programs.

If you suspect you have a vehicle problem that might fall under your state's lemon law, call your local or state consumer agency to find out about your rights under the lemon law.

Be sure to review the automobile tips beginning on page 9.

If you have a safety problem with your vehicle, you can report it to the Auto Safety Hotline at the National Highway Traffic Safety Administration (see page 110). Also contact NHTSA to obtain recall and crash test information. (Note: no complaint handling is provided.)

Customer Relations Department
1919 Torrance Blvd.
Torrance, CA 90501­2746
Toll free: 800­382­2238

Alfa-Romeo Distributors of North America, Inc.
Owner Relations Manager
Alfa-Romeo Distributors of North America, Inc.
6220 S. Orange Blossom Trail
Suite 209
Orlando, FL 32809

American Honda Motor Co., Inc.
Corporate Office:
American Honda Motor Co., Inc.
Consumer Affairs Department
1919 Torrance Blvd.
Torrance, CA 90501­2746
For recall/campaign information, write or fax:
Customer Information Service
1919 Torrance Blvd.
Torrance, CA 90501­2746
Fax: 310­783­3785

Customer Relations Department
American Honda Motor Co., Inc.
Western Zone
700 Van Ness Blvd.
Torrance, CA 90509­2260

Utah, Arizona, Colorado, New Mexico,
Nebraska, Kansas, Oklahoma, Nevada,
Texas (El Paso)
Customer Relations Department
American Honda Motor Co., Inc.
West Central Zone
1600 South Abilene Street, Suite D
Aurora, CO 80012­5815

Maine, Vermont, New Hampshire,
New York State (excluding NY City,
its five boroughs, Long Island,
Westchester County), Connecticut
(excluding Fairfield County),
Massachusetts, Rhode Island
Customer Relations Department
American Honda Motor Co., Inc.
New England Zone
555 Old County Road
Windsor Locks, CT 06096­0465

Tennessee, Alabama, Georgia, Florida
Customer Relations Department
American Honda Motor Co., Inc.
Southeastern Zone
1500 Morrison Parkway
Alpharetta, GA 30201­2199

Minnesota, Iowa, Missouri, Wisconsin,
Illinois, Michigan (Upper Peninsula)
Customer Relations Department
American Honda Motor Co., Inc.
North Central Zone
601 Campus Drive, Suite A­9
Arlington Heights, IL 60004­1407
847­870­5600 (Honda automobiles only)

West Virginia, Maryland, Virginia,
North Carolina, South Carolina,
District of Columbia
Customer Relations Department
American Honda Motor Co., Inc.
Mid-Atlantic Zone
902 Wind River Lane, Suite 200
Gaithersburg, MD 20878­1974

Ohio (Steubenville), West Virginia
(Wheeling), Pennsylvania, New Jersey,
Delaware, New York (NY City, its five
boroughs, Long Island, Westchester County),
Connecticut (Fairfield County)
Customer Relations Department
American Honda Motor Co., Inc.
Northeast Zone
115 Gaither Drive
Moorestown, NJ 08057­0337

Michigan (except for Upper Peninsula),
Indiana, Ohio, Kentucky
Customer Relations Department
American Honda Motor Co., Inc.
Central Zone
101 South Stanfield Road
Troy, OH 45373­8010

Washington, Oregon, Idaho, Montana, Wyoming,
North Dakota, South Dakota, Hawaii, Alaska
Customer Relations Department
American Honda Motor Co., Inc.
Northwest Zone
12439 N.E. Airport Way
Portland, OR 97220­0186

Texas (excluding El Paso), Arkansas (excluding
Fayetteville, Bentonville, Fort Smith, Jonesboro),
Oklahoma (Lawton, Ardmore), Louisiana, Mississippi
Customer Relations Department
American Honda Motor Co., Inc.
South Central Zone
4529 Royal Lane
Irving, TX 75063­2583

American Isuzu Motors, Inc.
American Isuzu Motors, Inc.
Customer Relations Department
2300 Pellisier Place
P.O. Box 995
Whittier, CA 90608
Toll free: 800­255­6727

California, Alaska, Hawaii, Idaho (northern),
Nevada, Oregon, Washington
Regional Customer Relations Manager
American Isuzu Motors, Inc.
One Autry Street
Irvine, CA 92718­2785 714­770­2626

Alabama, Florida, Georgia, Mississippi,
North Carolina, South Carolina
Regional Customer Relations Manager
American Isuzu Motors, Inc.
Southeastern Region
205 Hembree Park Drive
P.O. Box 6250
Roswell, GA 30076

Illinois, Indiana, Iowa, Michigan,
Minnesota, Missouri (except Kansas
City Metro Area), North Dakota, Ohio,
Wisconsin, South Dakota, Nebraska
Regional Customer Relations Manager
American Isuzu Motors, Inc.
Central Region
695 Tollgate Road
Elgin, IL 60123

Connecticut, Maine, Massachusetts,
New Hampshire, New Jersey (north of Toms River), New York, Rhode Island, Vermont

Regional Customer Relations Manager
American Isuzu Motors, Inc.
Northeast Region
3 Stewart Court
P.O. Box 3015
Denville, NJ 07834

Arizona, Arkansas, Kansas (Kansas City
Metro Area), Louisiana, Nevada (southern),
New Mexico, Oklahoma, Texas, Colorado,
Wyoming, Utah, Montana, Idaho (southern),
Missouri (Kansas City Metro area)
Regional Customer Relations Manager
American Isuzu Motors, Inc.
Southwest Region
1150 Isuzu Parkway
Grand Prairie, TX 75050

New Jersey (south of Toms River),
Pennsylvania, Maryland, Delaware,
Kentucky, Tennessee, Virginia, West Virginia
Regional Customer Relations Manager
American Isuzu Motors, Inc.
1 Isuzu Way
Glen Burnie, MD 21061

American Motors Corp.
see Chrysler Corp. Zone and Corporate Offices

American Suzuki Motor Corp.
American Suzuki Motor Corp.
P.O. Box 1100
Brea, CA 92822­1100
Attn: Customer Relations Department
714­996­7040, ext. 380 (motorcycles)
Toll free: 800­934­0934 (automotive only)

Audi of America, Inc.
Customer Relations--2F02
Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
Toll free: 800­822­2834 (general assistance and customer relations)
Toll free: 800­955­5100 (replacement and repurchase assistance)

BMW of North America, Inc.
Corporate Office:
National Customer Relations Manager
BMW of North America, Inc.
P.O. Box 1227
Westwood, NJ 07675­1227
Toll free: 800­831­1117

Chrysler Corporation
Corporate Office:
Chrysler Customer Center
Chrysler Corp.
P.O. Box 21­8004
Auburn Hills, MI 48321­8004
Toll free: 800­992­1997
Toll free: 800­763­8422

Phoenix Zone Office
Customer Relations Manager
Chrysler Corp.
11811 N. Tatum Blvd., Suite 4025
Phoenix, AZ 85028­1627

Los Angeles Zone Office
Customer Relations Manager
Chrysler Corp.
7700 Irvine Center Drive, 3rd Floor
Irvine, CA 92618­2924
Toll free: 800­207­3025

San Francisco Zone Office
Customer Relations Manager
Chrysler Corp.
6150 Stoneridge Mall Road Suite 200
P.O. Box 5009
Pleasanton, CA 94566­0509
Toll free: 800­987­9809

Denver Zone Office
Customer Relations Manager
Chrysler Corp.
12225 East 39th Avenue
Denver, CO 80239

Orlando Zone Office
Customer Relations Manager
Chrysler Corp.
8000 South Orange Blossom Trail
Orlando, FL 32809

Chicago Zone Office
Customer Relations Manager
Chrysler Corp.
650 Warrenville Road, Suite 502
Lisle, IL 60532

Kansas City Zone Office
Customer Relations Manager
Chrysler Corp.
P.O. Box 25745
Overland Park, KS 66225­5745

New Orleans Zone Office
Customer Relations Manager
Chrysler Corp.
One Galleria Blvd.
Metairie, LA 70004

Washington, D.C. Zone Office
Customer Relations Manager
Chrysler Corp.
P.O. Box 1900
Bowie, MD 20717­1900
Toll free: 800­763­8422

Minneapolis Zone Office
Customer Relations Manager
Chrysler Corp.
13005 Highway 55 (zip 55441)
Minneapolis, MN 55441­3805

Syracuse Zone Office
Customer Relations Manager
Chrysler Corp.
5788 Widewaters Parkway
Dewitt, NY 13214­0603

New York Zone Office
Customer Relations Manager
Chrysler Corp.
500 Route 303
Tappan, NY 10983­1592

Portland Zone Office
Customer Relations Manager
Chrysler Corp.
10030 S.W. Allen Blvd.
Beaverton, OR 97005

Philadelphia Zone Office
Customer Relations Manager
Chrysler Corp.
Valley Brook Corporate Center
101 Lindenwood Drive
Malvern, PA 19355­0725

Pittsburgh Zone Office
Customer Relations Manager
Chrysler Corp.
Penn Center West 3, Suite 420
Pittsburgh, PA 15276­0198

Memphis Zone Office
Customer Relations Manager
Chrysler Corp.
P.O. Box 18050
Memphis, TN 38181­0050

Dallas Zone Office
Customer Relations Manager
Chrysler Corp.
P.O. Box 110162
Carrollton, TX 75011­0162

Houston Zone Office
Customer Relations Manager
Chrysler Corp.
363 North Sam Houston Parkway East
Suite 590
Houston, TX 77060­2404

Milwaukee Zone Office
Customer Relations Manager
Chrysler Corp.
20935 Swenson Drive Suite 400
P.O. Box 1634
Waukesha, WI 53187­1634

Daihatsu America, Inc.
4422 Corporate Center Drive
Los Alamitos, CA 90720
Toll free: 800­777­7070

Ferrari North America, Inc.
Corporate Office:
Umberto Masoni
Director of Service and Parts
Ferrari North America, Inc.
250 Sylvan Avenue
Englewood Cliffs, NJ 07632

Ford Motor Co.
Customer Relations Manager
Ford Motor Co.
300 Renaissance Center
P.O. Box 43360
Detroit, MI 48243
Toll free: 800­392­3673 (all makes)
Toll free: 800­521­4140 (Lincoln and Merkur only)
Toll free: 800­241­3673 (towing and dealer location service)
TDD toll free: 800­232­5952

General Motors Corp.
Customer Assistance Center
Chevrolet/Geo Motor Division
General Motors Corp.
P.O. Box 7047
Troy, MI 48007­7047
Toll free: 800­222­1020
TDD toll free: 800­TDD­CHEV
Toll free: 800­243­8872 (roadside assistance)

Customer Assistance Center
Pontiac Division
General Motors Corp.
One Pontiac Plaza
Pontiac, MI 48340­2952
Toll free: 800­762­2737
TDD toll free: 800­TDD­PONT

Customer Assistance Network
Oldsmobile Division
General Motors Corp.
P.O. Box 30095
Lansing, MI 48909­7595
Toll free: 800­442­6537
TDD toll free: 800­TDD­OLDS

Customer Assistance Center
Buick Motor Division
General Motors Corp.
902 East Hamilton Avenue
Flint, MI 48550
Toll free: 800­521­7300
TDD toll free: 800­832­8425

Consumer Assistance Center
Cadillac Motor Car Division
General Motors Corp.
P.O. Box 9025
Warren, MI 48090­9025
Toll free: 800­458­8006
TDD toll free: 800­TDD­CMCC

Consumer Assistance Center
GMC Truck Division
General Motors Corp.
31 Judson Street
Pontiac, MI 48342­2230
Toll free: 800­462­8782
TDD toll free: 800­462­8583

Saturn Assistance Center
Saturn Corp.
General Motors Corp.
100 Saturn Parkway
Spring Hill, TN 37174
Toll free: 800­553­6000
TDD toll free: 800­TDD­6000

see American Honda Motor Co., Inc.

Hyundai Motor America
Consumer Affairs
Hyundai Motor America
10550 Talbert Avenue
P.O. Box 20850
Fountain Valley, CA 92728­0850
Toll free: 800­633­5151

see American Isuzu Motors, Inc.

Jaguar Cars Inc.
U.S. National Headquarters:
Customer Relations Department
Jaguar Cars Inc.
555 MacArthur Boulevard
Mahwah, NJ 07430­2327
Toll free: 800­452­4827

Jeep/Eagle Division of Chrysler Corp.
see Chrysler Corp. Zone and Corporate Offices

Kia Motor America, Inc.
Owner Relational Manager
6220 S. Orange Blossom Trail
Suite 209
Orlando, FL 32809

Mazda Motor of America, Inc.
Corporate Headquarters:
Customer Relations Manager
Mazda Motor of America, Inc.
P.O. Box 19734
Irvine, CA 92713­9734
Toll free: 800­222­5500

Mercedes Benz of North America, Inc.
Customer Assistance Center
1 Glenview Road
Montvale, NJ 07645
Toll free: 800­222­0100
Toll free: 800­367­6372 (800­FOR­MERC)

Mitsubishi Motor Sales of America, Inc.
Corporate Office:
Attn.: Customer Relations
National Consumer Relations Manager

Mitsubishi Motor Sales of America, Inc.
6400 West Katella Avenue
Cypress, CA 90630­0064
Toll free: 800­222­0037

Nissan Motor Corp. in USA
Nissan Motor Corp. in USA
P.0. Box 191
Gardena, CA 90248­0191
Toll free: 800­647­7261 (all consumer inquiries)

Peugeot Motors of America, Inc.
William J. Atanasio
National Customer Relations Manager
Peugeot Motors of America, Inc.
P.O. Box 607
One Peugeot Plaza
Lyndhurst, NJ 07071­3498
Toll free: 800­345­5549

Porsche Cars North America, Inc.
Manager, Owner Relations
Porsche Cars North America, Inc.
100 West Liberty Street
P.O. Box 30911
Reno, NV 89520­3911

Saab Cars USA, Inc.
Customer Assistance Center
Saab Cars USA, Inc.
4405­A Saab Drive
P.O. Box 9000
Norcross, GA 30091
Toll free: 800­955­9007

Subaru of America, Inc.
National Customer Service Center
Subaru of America, Inc.
Subaru Plaza
P.O. Box 6000
Cherry Hill, NJ 08034­6000
Toll free: 800­782­2783

Schuman Carriage Co.
1234 S. Beretania Street
P.O. Box 2420
Honolulu, HI 96804

see American Suzuki Motor Corp.

Toyota Motor Sales, Inc.
Customer Assistance Center
Toyota Motor Sales USA, Inc.
Department A102
19001 South Western Avenue
Torrance, CA 90509­2991
Toll free: 800­331­4331
TDD toll free: 800­443­4999
Fax: 310­618­7814

Volkswagen United States, Inc.
Customer Relations--2F02
Volkswagen United States, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
Toll free: 800­822­8987 (general assistance and customer relations)

Volvo Cars of North America
Corporate Office:
Customer Service
Volvo Cars of North America
P.O. Box 914
Rockleigh, NJ 07647­0914
Toll free: 800­458­1552

Trade Associations' and Other Dispute Resolution Programs Companies that manufacture similar products or offer similar services often belong to industry associations. These associations help resolve problems between their member companies and consumers. Depending on the industry, you might have to contact an association, service council or consumer action program.

If you have a problem with a company and cannot get it resolved with that firm, ask if the company is a member of an association. Then, check this section to see if the association is listed. If the name of the association is not included here, check with a local library.

This list includes the names and addresses of the associations' and other dispute resolution programs that handle consumer complaints for their members. In some cases, the national organizations listed here can refer you to dispute resolution programs near you.

These programs are usually called alternative dispute resolution programs. Generally, there are three types: arbitration, conciliation and mediation. All three methods of dispute resolution vary. Ask for a copy of the rules of the program before you file your case. Generally, the decisions of the arbitrators are binding and must be accepted by both the customer and the business. However, in other forms of dispute resolution, only the business is required to accept the decision. In some programs, decisions are not binding on either party.

Remember, before contacting one of these programs, try to resolve the complaint with the company.

Accrediting Council for Independent Colleges and Schools (ACICS)
750 First Street, N.E., Suite 980
Washington, DC 20002
Association of accredited career schools training in business and business-related subjects.

Joan McNeal, Director
Member and Industry Relations
American Apparel Manufacturers Association
2500 Wilson Boulevard, Suite 301
Arlington, VA 22201
Membership: Manufacturers of clothing.

Toni L. Griffin
Director of Public Relations
American Arbitration Association
140 West 51st Street
New York, NY 10020­1203
A non-profit public service organization with 37 regional offices across the country. Provides consumer information on request. Check local telephone directory for listing. If there is no office in your area, write or call the office listed above.

American Bar Association
Section on Dispute Resolution
740 15th Street, N.W.
Washington, DC 20005
Publishes a directory of state and local alternative dispute resolution programs. Provides consumer information on request.

Gary Rippentrop, CEO
American Collectors Association
P.O. Box 39106
Minneapolis, MN 55439­0106
Membership: Collection services handling overdue accounts for retail professional and commercial credit grantors.

American Council of Life Insurance
1001 Pennsylvania Avenue, N.W.
Suite 500 South
Washington, DC 20004­2599
Membership: Legal reserve life insurance companies authorized to do business in the United States.

American Health Care Association
1201 L Street, N.W.
Washington, DC 20005­4014
Toll free: 800­321­0343 (publications only)
Membership: State associations of long-term health care facilities. Also, associate business membership program for health related businesses.

Herbert A. Finkston, Director
Professional Ethics Division
American Institute of Certified Public Accountants
Harborside Financial Center
201 Plaza III
Jersey City, NJ 07311­3881
Membership: Professional organization of accountants certified by the states and territories.

American Orthotic and Prosthetic Association
1650 King Street, Suite 500
Alexandria, VA 22314­1885
Represents member companies that custom fit or manufacture components for patients with prostheses or orthoses.

Ray Greenly, Vice President
Consumer Affairs
American Society of Travel Agents, Inc.
1101 King Street, Suite 200
Alexandria, VA 22314
Membership: Travel agents.

Gail A. Raiman, Director
Communications Division
American Textile Manufacturers Institute
1130 Connecticut Avenue, N.W., Suite 1200
Washington, DC 20006
Membership: Textile plants which produce a variety of textile products, including fabrics for apparel and home furnishings and industrial fabrics.

Automotive Consumer Action Program (AUTOCAP)
8400 Westpark Drive
McLean, VA 22102
Third-party dispute resolution program administered through the National Automobile Dealers Association. Consumer information available on request.

Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203­1804
Toll free: 800­955­5100
Third-party dispute resolution program for automobile manufacturers.

Better Hearing Institute (BHI)
P.O. Box 1840
Washington, DC 20013
Toll free: 800­EAR­WELL
A non-profit educational organization, BHI informs persons with impaired hearing and the general public about hearing loss and available help through medicine, surgery, amplification and other rehabilitation. Membership: professionals and others who help persons with impaired hearing.

Consumer Affairs
Blue Cross and Blue Shield Association
1310 G Street, N.W., 12th Floor
Washington, DC 20005
Membership: Local Blue Cross and Blue Shield plans in the United States, Canada and Jamaica.

Caroline C. Ajootian
Director, Consumer Protection Bureau
Boat Owners Association of The United States Boat/U.S.
880 South Pickett Street
Alexandria, VA 22304­0730
The Consumer Protection Bureau serves as a mediator in disputes between boat owners and the marine industry. BOAT/U.S. also works closely with the U.S. Coast Guard to monitor safety defect problems.

Career College Association (CCA)
750 First Street, N.E., Suite 900
Washington, DC 20002
Membership: Proprietary and trade institutions.

Kathryn Wise
Director of Public Relations
Carpet and Rug Institute
Box 2048
Dalton, GA 30722
Toll free: 800­882­8846
Membership: Manufacturers of carpets, rugs, bath mats; suppliers of raw materials and services to the industry.

Robert M. Fells, Assistant Secretary
Cemetery Consumer Service Council
P.O. Box 2028
Reston, VA 20195­0028
Industry-sponsored dispute resolution program. Other consumer information about cemetery practices and rules available on request.

Children's Advertising Review Unit (CARU)
Council of Better Business Bureaus, Inc.
845 Third Avenue
New York, NY 10022
Website: www.bbb.org
Handles consumer complaints about truth and accuracy of advertising directed to children under 12 years of age.

Chrysler Corporation
Chrysler Customer Center
P.O. Box 21­8004
Auburn Hills, MI 48321­8004
Toll free: 800­992­1997

Credit Union National Association (CUNA)
5710 Mineral Point Road
Madison, WI 53705
Toll free: 800­356­9655
Toll free: 800­358­5710 (to find out if you are eligible to join a credit union)
Website: www.cuna.org (for consumer information and information about credit unions)
Serves more than 90% of credit unions through credit union leagues in all 50 states and the District of Columbia. Credit unions are cooperative non-profit financial institutions owned and controlled by members; they belong to credit union leagues, which belong to CUNA.

Direct Marketing Association (DMA)
1111 19th Street, N.W., Suite 1100
Washington, DC 20036
(written complaints only)
Membership: Members who market goods and services directly to consumers using direct mail, catalogs, telemarketing, magazine and newspaper ads, and broadcast advertising.

DMA operates the Mail Order Action Line, Mail Preference Service and Telephone Preference Service. For problems with a mail order company, write:
Mail Order Action Line
1111 19th Street, N.W., Suite 1100
Washington, DC 20036

To remove your name and home address from national mailing lists, write:
Mail Preference Service
P.O. Box 9008
Farmingdale, NY 11735­9008

To remove your name from telephone solicitation lists, write:
Telephone Preference Service
P.O. Box 9014
Farmingdale, NY 11735­9014

William Rogal
Code Administrator
Direct Selling Association
1666 K Street, N.W., Suite 1010
Washington, DC 20006­2387
Membership: Manufacturers and distributors selling consumer products door-to-door and through home-party plans.

Cindy Donahue
Assistant to Executive Director
Distance Education and Training Council
1601 18th Street, N.W.
Washington, DC 20009
Membership: Home study (correspondence) schools.

Ford Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086­5120
Toll free: 800­392­3673

Carole M. Rogin, President
Hearing Industries Association
515 King Street, Suite 420
Alexandria, VA 22314
Membership: Companies engaged in the manufacture and/or sale of hearing aids, their components, parts, and related products and services.

Jeanne Salvatore
Director, Public Relations & Consumer Affairs
Insurance Information Institute
110 William Street
New York, NY 10038
Toll free: 800­942­4242
National Insurance Consumer Helpline is a resource for consumers with automobile, homeowners and life insurance questions. The Helpline is open Monday through Friday from 8 a.m. to 8 p.m., eastern time.

National Headquarters
International Association for Financial Planning (IAFP)
5775 Glenridge Drive, N.E., Suite B­300
Atlanta, GA 30328­5364
Membership: Individuals involved in financial planning.

Major Appliance Consumer Action Program (MACAP)
20 North Wacker Drive, Suite 1500
Chicago, IL 60606
Third-party dispute resolution program of the major appliance industry.

Greg Patzer
Executive Vice President
Monument Builders of North America
3158 South River Road, Suite 224
Des Plaines, IL 60018
Membership: Cemetery monument retailers, manufacturers and wholesalers; bronze manufacturers and suppliers. Consumer brochures available on request.

Shirlene Datcher
Media Relations Coordinator/Consumer Affairs
Mortgage Bankers Association of America
1125 15th Street, N.W., 7th Floor
Washington, DC 20005
Membership: Mortgage banking firms, commercial banks, life insurance companies, title companies, and savings and loan associations.

National Advertising Division (NAD)
A Division of the Council of Better Business Bureaus, Inc.
845 Third Avenue
New York, NY 10022
Handles consumer complaints about the truth and accuracy of national advertising.

William Young, Director
Consumer Affairs/Public Liaison
National Association of Home Builders
> 1201 15th Street, N.W.
Washington, DC 20005
Toll free: 800­368­5242 (outside DC)
Membership: Single and multi-family home builders, commercial builders and others associated with the building industry.

Diane Callis, President
National Association of Personnel Services (NAPS)
3133 Mt. Vernon Avenue
Alexandria, VA 22305
Membership: Private employment agencies.

David L. Fox
Director of Public Relations
Ted Besesparis
Public Relations Associate
National Association of Professional Insurance Agents
400 North Washington Street
Alexandria, VA 22314
Provides consumers practical advice on personal insurance buying through its national outreach program.

Arbitration and Mediation Department
National Association of Securities Dealers, Inc.
33 Whitehall Street, 8th Floor
New York, NY 10004
Third-party dispute resolution for complaints about over-the-counter stocks and corporate bonds.

Brian Folkerts, Director
Government Affairs and Communications
National Food Processors Association
1401 New York Avenue, N.W.
Washington, DC 20005
Membership: Commercial packers of such food products as fruit, vegetables, meat, poultry, seafood, and canned, frozen, dehydrated, pickled and other preserved food items.

Laura M. Oatney
Director, Public Affairs & Education
National Futures Association
200 West Madison Street
Chicago, IL 60606­3447
Toll free: 800­621­3570 (outside IL)
Membership: Futures commission merchants; commodity trading advisers; commodity pool operators; and introducing brokers and associated individuals.

National Tire Dealers and Retreaders Association (NTDRA)
1250 I Street, N.W., Suite 400
Washington, DC 20005
Toll free: 800­876­8372
Membership: Independent tire dealers and retreaders.

Department of Public Relations
National Turkey Federation
1225 New York Avenue, N.W., Suite 400
Washington, DC 20005
Membership: Turkey growers, turkey hatcheries, turkey breeders, processors, marketers, and allied industry firms and poultry distributors.

Craig Halverson
Assistant Executive Director
Photo Marketing Association
3000 Picture Place
Jackson, MI 49201 (written complaints only)
Membership: Retailers of photo equipment, film and supplies; firms developing and printing film.

Jane Meyer
Director of Consumer Education
The Soap and Detergent Association
475 Park Avenue South
New York, NY 10016
Membership: Manufacturers of soap, detergents, fatty acids and glycerine; raw materials suppliers.

Tele-Consumer Hotline
901 15th Street, N.W., Suite 230
Washington, D.C. 20005
Toll free: 800­332­1124
Voice/TDD: (800) 347­7208
Provides information on special telephone products and services for persons with disabilities, selecting a long distance company, money saving tips for people on low income, reducing unsolicited phone calls, telemarketing fraud, dealing with the phone company, pay phones and other issues. All telephone assistance and publications are free of charge, and Spanish-speaking counselors are available.

Marisa Cascio-Gordon
Communications Associate
Toy Manufacturers of America
200 Fifth Avenue, Room 740
New York, NY 10010
Membership: American toy manufacturers.

Robert E. Whitley, President
U.S. Tour Operators Association (USTOA)
211 East 51st Street, Suite 12­B
New York, NY 10022
Membership: Wholesale tour operators, common carriers, suppliers and providers of travel services.

Part II. Consumer Assistance Directory (continued)
Handbook Contents

President and First Lady | Vice President and Mrs. Gore
Record of Progress | The Briefing Room
Gateway to Government | Contacting the White House
White House for Kids | White House History
White House Tours | Help | Text Only

Privacy Statement

2001 Consumer Action Handbook

Handbook, Part 1

Handbook, Part 2

Handbook, Part 3

Handbook, Part 4

Handbook, Part 5

Handbook, Part 6